Job summary
The Systems Principal for ePMA and eOBS will act as the expert technical lead for both systems, ensuring their optimal performance, integration, and development. The post holder will manage system administration, user support, configuration, and enhancements, while contributing to strategic developments aligned with Trust objectives.
Career Progression pathways and development opportunities:
We are committed to get the very best out of our staff and support staff in their career aspirations. We have career pathways available, where you will be able to develop your skills and build on your experience to progress into other roles across different specialties. In addition, we offer ongoing training and development in conjunction with the BCS membership.
Main duties of the job
Provide expert technical support to ensure 24/7 availability of ePMA and eOBS systems.
Lead on system upgrades, including planning, testing, and implementation.
Lead collaboration with Infrastructure Engineers to coordinate and oversee the monthly security patching and testing of both non-production and production environments, ensuring minimal disruption and full compliance with Trust security protocols
Manage technical development and change requests from specification to deployment.
Work collaboratively with digital colleagues to ensure a robust, reliable, and user-friendly Business Continuity Plan (BCP) is in place and ready to be activated for both the ePMA and eOBS systems if required.
Liaise with suppliers and internal stakeholders to support system enhancements and resolve issues.
Lead or participate in specialist projects, including testing workstreams and issue resolution.
Maintain system documentation, test logs, and provide summary reports.
Contribute to the development and maintenance of the clinical safety case for both ePMA and eOBS systems, particularly when implementing system changes.
Ensure compliance with Trust policies, data protection, and clinical safety standards.
Deliver training and guidance to end users as required.
About us
Flexible working:
As one of the few Trusts in London we are proud to offer flexible working as part of our new ways of working, and we are happy to talk flexible working at the interview stage. In this role you will be able to work Monday to Friday in the time frames from8amto 6pmgiving you the very best of good work life balance.
Working for your organisation
The Clinical Systems Team falls within the Digital Services umbrella, empowering technology and process to ensure the customers have the best possible result.
About our locations:
The Clinical Systems team are primarily based at Bethlem but also work across various of sites:
Bethlem Royal Hospital
Bethlem Royal Hospital is based in a beautiful setting in over 200 acres of green space in the London Borough of Bromley, South East London. The hospital has easy access to nearby main roads and have offers free parking. The site is within walking distance from of Eden Park and West Wickham overland stations.
Maudsley Hospital (headquarters)
Our Trust headquarters is located at Denmark Hill less than 5 minutes from the train station (zone 2) and is within walking distance from the beautiful green spaces of Ruskin park and the vibrant high-street that offers great shopping opportunities and with a wide range restaurants.
St Pauls
St Pauls is located within the Bromley area and is less than 10 minutes from the train stations (Bromley South, Bromley North and Shortlands) I
Job description
Job responsibilities
Key Responsibilities:
Provide expert technical support to ensure 24/7 availability of ePMA and eOBS systems.
Lead on system upgrades, including planning, testing, and implementation.
Lead collaboration with Infrastructure Engineers to coordinate and oversee the monthly security patching and testing of both non-production and production environments, ensuring minimal disruption and full compliance with Trust security protocols
Manage technical development and change requests from specification to deployment.
Work collaboratively with digital colleagues to ensure a robust, reliable, and user-friendly Business Continuity Plan (BCP) is in place and ready to be activated for both the ePMA and eOBS systems if required.
Liaise with suppliers and internal stakeholders to support system enhancements and resolve issues.
Lead or participate in specialist projects, including testing workstreams and issue resolution.
Maintain system documentation, test logs, and provide summary reports.
Contribute to the development and maintenance of the clinical safety case for both ePMA and eOBS systems, particularly when implementing system changes.
Ensure compliance with Trust policies, data protection, and clinical safety standards.
Deliver training and guidance to end users as required.
Communication and Working RelationshipsInternal
Service Directors / Heads of Service / Matrons
Business Managers
Pharmacy Managers
Clinical and Administrative Staff
Planning and Performance Team
Information Teams
ICT Staff
External
Service Users
System Suppliers and Contractors
NHS Trusts, Health Authorities, Social Services
Institute of Psychiatry and other academic partners
Job description
Job responsibilities
Key Responsibilities:
Provide expert technical support to ensure 24/7 availability of ePMA and eOBS systems.
Lead on system upgrades, including planning, testing, and implementation.
Lead collaboration with Infrastructure Engineers to coordinate and oversee the monthly security patching and testing of both non-production and production environments, ensuring minimal disruption and full compliance with Trust security protocols
Manage technical development and change requests from specification to deployment.
Work collaboratively with digital colleagues to ensure a robust, reliable, and user-friendly Business Continuity Plan (BCP) is in place and ready to be activated for both the ePMA and eOBS systems if required.
Liaise with suppliers and internal stakeholders to support system enhancements and resolve issues.
Lead or participate in specialist projects, including testing workstreams and issue resolution.
Maintain system documentation, test logs, and provide summary reports.
Contribute to the development and maintenance of the clinical safety case for both ePMA and eOBS systems, particularly when implementing system changes.
Ensure compliance with Trust policies, data protection, and clinical safety standards.
Deliver training and guidance to end users as required.
Communication and Working RelationshipsInternal
Service Directors / Heads of Service / Matrons
Business Managers
Pharmacy Managers
Clinical and Administrative Staff
Planning and Performance Team
Information Teams
ICT Staff
External
Service Users
System Suppliers and Contractors
NHS Trusts, Health Authorities, Social Services
Institute of Psychiatry and other academic partners
Person Specification
Qualifications
Essential
- Professional IT qualification or 5+ years in an IT environment
- Experience in IT application support
- Good general education, preferably to degree level
- Evidence of ongoing professional development
Desirable
- Additional professional IT certifications
- Experience with ICT solution implementation in clinical settings
Experience
Essential
- 2+ years managing clinical or patient information systems
- Experience with contract management of external vendor/suppliers
- Experience supporting users with varying technical knowledge
- Strong understanding of clinical data quality and reporting
- Proficiency in Microsoft Office (Excel, Access)
Desirable
- Project management experience (Prince2 preferred)
- Familiarity with ITIL practices
- Experience with T-SQL, HL7 messaging standard
- Knowledge of NHS operational frameworks
- Experience in clinical environments and business process mapping
Knowledge and Skills
Essential
- Strong customer service orientation
- Excellent communication and presentation skills
- Logical problem-solving and root cause analysis
- Ability to prioritise and manage workload under pressure
- Effective negotiation and influencing skills
- Self-motivated and proactive
- Strong team collaboration across clinical and business departments
- Experience maintaining business-critical systems in compliance with legal standards
Person Specification
Qualifications
Essential
- Professional IT qualification or 5+ years in an IT environment
- Experience in IT application support
- Good general education, preferably to degree level
- Evidence of ongoing professional development
Desirable
- Additional professional IT certifications
- Experience with ICT solution implementation in clinical settings
Experience
Essential
- 2+ years managing clinical or patient information systems
- Experience with contract management of external vendor/suppliers
- Experience supporting users with varying technical knowledge
- Strong understanding of clinical data quality and reporting
- Proficiency in Microsoft Office (Excel, Access)
Desirable
- Project management experience (Prince2 preferred)
- Familiarity with ITIL practices
- Experience with T-SQL, HL7 messaging standard
- Knowledge of NHS operational frameworks
- Experience in clinical environments and business process mapping
Knowledge and Skills
Essential
- Strong customer service orientation
- Excellent communication and presentation skills
- Logical problem-solving and root cause analysis
- Ability to prioritise and manage workload under pressure
- Effective negotiation and influencing skills
- Self-motivated and proactive
- Strong team collaboration across clinical and business departments
- Experience maintaining business-critical systems in compliance with legal standards
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
