Job summary
WE RESERVE THE RIGHT TO CLOSETHIS VACANCY EARLY IF WE RECEIVE SUFFICIENT APPLICATIONS FOR THE ROLE.
Oversee accurate clinical data kept on the Urgent Care Pathway, which includes the ARC and the IDT team, and other urgent care pathways.
Be responsible for the Urgent Care Pathway referrals data and reporting on Key Performance Indicators for the Urgent Care Pathway and related clinicians.
Assist the multi-disciplinary community team in delivering a seamless functioning of Urgent Care Pathway through effective communication, general administration, minute taking of relevant meetings and appropriate interactions with service users, staff, and visitors.
Be responsible for overseeing effective delivery of administrative duties as required to ensure continuity of service delivery to bridge gaps in admin capacity.
Main duties of the job
To be responsible for the effective an efficient operation of the administrative support within Urgent Care Pathway.
To ensure the accurate and timely completion of monthly/weekly data reports for the service as required.
To organise, attend and minute relevant meetings.
Provide administrative assistance to the Urgent Care Pathway clinicians as required.
To provide administrative cover for relevant services when required.
To maintain a working knowledge of the Patient Journey System (EPJS).
To ensure that data is recorded accurately across the service so that information can be retrieved for activity reporting and monitoring at a senior level.
To work with the Senior Business Manager to oversee the Urgent Care Pathway's KPIs.
To deliver identified administrative tasks efficiently, effectively and to a high standard, including communicating with referrers, families and other agencies as needed.
Review and develop existing administrative systems in conjunction with administrators, Team Leaders, Business Managers, senior clinical and management staff to ensure efficient and effective services.
To produce statistical and service data reports, including monthly waiting list reporting.
To ensure confidentiality is maintained in all matters relating to clients and their records.
About us
We are committed to ensuring our staff get the most out of their benefits package and understand the importance of a healthy work life balance. There is an extensive range of excellent benefits for you and your family. We want you to feel like you are part of a close-knit team at SLaM. It's important to us that you feel valued and appreciated and that is why we have a comprehensive benefits package on offer.
Some of our benefits are highlighted here:
Generous pay, pensions, and leave,we offer a comprehensive pay, pensions and leave package, which is dependent on the role and length of service.
Work life balance,flexible working and supporting a range of flexible options, such as: part-time working and job sharing.
Career development,there are plenty of opportunities to progress your career and we support your development through several programs such as leadership, mentoring, coaching, positive people management, collective leadership, and other talent programmes.
Job description
Job responsibilities
Excellent communication skills both verbal and written.
Excellent interpersonal skills.
Confident telephone manner.
Advance minute taking skills.
Accurate grammar, spelling, and punctuation.
Accurate data entry skills and Data Analysis.
Ability to plan, prioritize and multi-task.
Ability to problem solve.
Effective time management skills.
Ability to work on own initiative.
Ability to work as part of a team.
Punctual, reliable, and flexible.
Extensive experience working in busy office environment, utilizing secretarial and administrative skills.
Job description
Job responsibilities
Excellent communication skills both verbal and written.
Excellent interpersonal skills.
Confident telephone manner.
Advance minute taking skills.
Accurate grammar, spelling, and punctuation.
Accurate data entry skills and Data Analysis.
Ability to plan, prioritize and multi-task.
Ability to problem solve.
Effective time management skills.
Ability to work on own initiative.
Ability to work as part of a team.
Punctual, reliable, and flexible.
Extensive experience working in busy office environment, utilizing secretarial and administrative skills.
Person Specification
Qualifications
Essential
- Administrative qualification or relevant experience
Desirable
- Additional training in Microsoft Packages
Experience
Essential
- Extensive administration experience with a thorough working knowledge of efficient and effective office procedures.
- Excellent communication skills both verbal and written
- Excellent interpersonal skills
- Confident telephone manner
- Accurate grammar, spelling, and punctuation
- Accurate data entry skills and Data Analysis
- Ability to plan, prioritize and multitask
- Ability to problem solve
- Effective time management skills
- Ability to work on own initiative
- Ability to work as part of a team
- Punctual, reliable, and flexible
- Extensive experience working in busy office environment, utilizing secretarial and administrative skills
Desirable
- Ability to organize events
- Experience of working in the NHS, ideally within a mental health, learning disabilities environment; hospital or community clinic
Knowledge/Skills
Essential
- Experience in a responsible administrative / secretarial role
- Experience of delivering administrative and office procedures
- Experience of composing correspondence to professionals, patients, and carers
- Proficient use of Microsoft Outlook, Word, Excel, and PowerPoint
- Awareness of Data Protection and Confidentiality
- Understanding of Racial Awareness and Diversity
- Confidence to deal with patients, carers, and members of the public
- Ability to communicate routine information where there may be barriers to understanding
Desirable
- Knowledge of different clinical systems.
- Ability to prioritise workload based on urgency and importance.
Person Specification
Qualifications
Essential
- Administrative qualification or relevant experience
Desirable
- Additional training in Microsoft Packages
Experience
Essential
- Extensive administration experience with a thorough working knowledge of efficient and effective office procedures.
- Excellent communication skills both verbal and written
- Excellent interpersonal skills
- Confident telephone manner
- Accurate grammar, spelling, and punctuation
- Accurate data entry skills and Data Analysis
- Ability to plan, prioritize and multitask
- Ability to problem solve
- Effective time management skills
- Ability to work on own initiative
- Ability to work as part of a team
- Punctual, reliable, and flexible
- Extensive experience working in busy office environment, utilizing secretarial and administrative skills
Desirable
- Ability to organize events
- Experience of working in the NHS, ideally within a mental health, learning disabilities environment; hospital or community clinic
Knowledge/Skills
Essential
- Experience in a responsible administrative / secretarial role
- Experience of delivering administrative and office procedures
- Experience of composing correspondence to professionals, patients, and carers
- Proficient use of Microsoft Outlook, Word, Excel, and PowerPoint
- Awareness of Data Protection and Confidentiality
- Understanding of Racial Awareness and Diversity
- Confidence to deal with patients, carers, and members of the public
- Ability to communicate routine information where there may be barriers to understanding
Desirable
- Knowledge of different clinical systems.
- Ability to prioritise workload based on urgency and importance.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
South London and Maudsley NHS Foundation Trust
Address
Maudsley Hospital, Clinical Treatment Centre CTC
Denmark Hill
London
SE5 8AZ
Employer's website
https://www.slam.nhs.uk/ (Opens in a new tab)
