Job summary
Are you passionate about reshaping mental health care? Do you believe in the power of community, collaboration with community partners and local voluntary care sector, inclusion, and peer support to transform lives? We're launching an innovative community care centre inspired by world-class models like the Trieste Mental Health Community Network, Navigo in Grimsby, and Clubhouse models in New York and Brixton.
We have an incredibly exciting and rare opportunity to be part of a new community mental health pilot. This centre will hold a major national profile with NHS Englandwho are hoping that the pilot will radically transform how we deliver mental health care in the UK.
We are looking for dedicated staff to help us pioneer this revolutionary approach to care.
What We Offer
A Unique Care Model: Join a programme focused on community, social inclusion, and holistic recovery.
Supportive Environment: Collaborate with peers, contribute to a recovery-oriented care system, and make a real difference.
Development Opportunities:Be part of a pioneering team shaping the future of mental health care, with training and career growth built in.
Main duties of the job
The post holder will provide admin support to the clinical team and will also provide admin support to various panels in Lewisham, taking minutes, dealing with and managing contracts and invoices for funded placements i.e. Residential and Nursing care homes. You will work with your counterpart in the council with the spreadsheet for the placements, invoices etc. and to provide required data for the funded placements. You would manage e-roster for the team.
About us
South London and Maudsley NHS Foundation Trust (SLaM) offer the widest range of NHS mental health services in the UK as well as substance misuse services for people who are addicted to drugs and alcohol. We work closely with the Institute of Psychiatry, Psychology and Neuroscience (IoPPN), King's College London and are part of King's Health Partners Academic Health Sciences Centre. There are very few organisations in the world that have such wide-ranging capabilities working with mental illness. Our scope is unique because it is built on three major foundations: care and treatment, science and research, and training.
SLaM employ around 5000 staff and serve a local population of 1.1 million people. We have more than 230 services including inpatient wards, outpatient and community services. Currently, provide inpatient care for approximately 5,300 people each year and treat more than 45,000 patients in the community in Croydon, Lambeth, Lewisham and Southwark; as well as substance misuse services for residents of Bexley, Bromley and Greenwich.
By coming to work at SLaM, you will gain experience of being part of an organisation with a rich history and international reputation in mental health care. You will have access to professional development and learning opportunities and have the chance to work alongside people who are world leaders in their field.
Job description
Job responsibilities
Key Responsibilities:
Senior Reception / Administrative duties:
To deal professionally with queries from visitors and telephone callers, ensuring messages are delivered accurately and efficiently. Resolving local issues and using initiative to take follow-up action when appropriate. Record messages on electronic Patient Journey System (ePJS) when applicable.
To provide proactive and comprehensive senior reception and administrative support to ensure that all office procedures are carried out efficiently and where necessary initiate new ones bringing ideas to the team in order to maximise effective working.
To provide cover for other administrative staff within the service during periods of absence, ensuring junior admin staff duties are completed where required
To collate and provide performance data as required on a regular basis as identified to the Business Manager
Monitor and update operational data quality information proactively to ensure targets and standards are met.
To be jointly responsible for updating and maintaining the Service Website.
Assist with the induction of new staff to the team and to assist with other staffing set ups as necessary.
Provide supervision to junior admin staff on a regular basis (monthly) where delegated and as appropriate, identifying training and development needs. To maintain full and appropriate signed written records of all supervision sessions
To address issues of poor performance in conjunction with the Business Manager in accordance with Trust Policy and Procedure.
To comply with data protection requests.
To work in a flexible and open manner in line with the needs of the service. To attend regular supervision and annual appraisal meetings.
To undertake any other duties considered relevant by the management of Lewisham Community Mental Health Team as appropriate to the banding of this post, as negotiated with the Business Manager.
To provide cover for the Business Manager on an adhoc basis as required.
Service Requirements
Provide cover for colleagues within Lewisham Community Mental Health Team sites as required.
Assist teams with the development of patient information and team leaflets.
Attend and participate in administrative team meetings to assist in the implementation and continual review of systems to ensure best practice.
Jointly undertake monthly Health & Safety Inspection Checklists and Fire Warden Checklist across sites and submit to the Business Manager.
In conjunction with the Business Manager complete various risk assessments ass appropriate using the Assess Net system.
To escalate Health & Safety issues via the appropriate channels.
Assist in service-user feedback and Patient, Participation and Involvement.
Post holder may be required to work outside of core hours in line with service need.
To work alongside the Business Manager to ensure that the monthly e-roster is updated and ensuring that this is checked and signed off by the Team Manager.
Personal Development
Participate in development and training identified through the appraisal and supervision process as well as attendance and participation in all identified mandatory training.
To identify areas of interest to support professional development.
Other
Ensure all duties done in line with Trust policy. Carry out other duties appropriate to the grade as required. Keep up to date with relevant Trust policies and developments within the NHS including Business Continuity Plans and Care Quality Commission.
Job description
Job responsibilities
Key Responsibilities:
Senior Reception / Administrative duties:
To deal professionally with queries from visitors and telephone callers, ensuring messages are delivered accurately and efficiently. Resolving local issues and using initiative to take follow-up action when appropriate. Record messages on electronic Patient Journey System (ePJS) when applicable.
To provide proactive and comprehensive senior reception and administrative support to ensure that all office procedures are carried out efficiently and where necessary initiate new ones bringing ideas to the team in order to maximise effective working.
To provide cover for other administrative staff within the service during periods of absence, ensuring junior admin staff duties are completed where required
To collate and provide performance data as required on a regular basis as identified to the Business Manager
Monitor and update operational data quality information proactively to ensure targets and standards are met.
To be jointly responsible for updating and maintaining the Service Website.
Assist with the induction of new staff to the team and to assist with other staffing set ups as necessary.
Provide supervision to junior admin staff on a regular basis (monthly) where delegated and as appropriate, identifying training and development needs. To maintain full and appropriate signed written records of all supervision sessions
To address issues of poor performance in conjunction with the Business Manager in accordance with Trust Policy and Procedure.
To comply with data protection requests.
To work in a flexible and open manner in line with the needs of the service. To attend regular supervision and annual appraisal meetings.
To undertake any other duties considered relevant by the management of Lewisham Community Mental Health Team as appropriate to the banding of this post, as negotiated with the Business Manager.
To provide cover for the Business Manager on an adhoc basis as required.
Service Requirements
Provide cover for colleagues within Lewisham Community Mental Health Team sites as required.
Assist teams with the development of patient information and team leaflets.
Attend and participate in administrative team meetings to assist in the implementation and continual review of systems to ensure best practice.
Jointly undertake monthly Health & Safety Inspection Checklists and Fire Warden Checklist across sites and submit to the Business Manager.
In conjunction with the Business Manager complete various risk assessments ass appropriate using the Assess Net system.
To escalate Health & Safety issues via the appropriate channels.
Assist in service-user feedback and Patient, Participation and Involvement.
Post holder may be required to work outside of core hours in line with service need.
To work alongside the Business Manager to ensure that the monthly e-roster is updated and ensuring that this is checked and signed off by the Team Manager.
Personal Development
Participate in development and training identified through the appraisal and supervision process as well as attendance and participation in all identified mandatory training.
To identify areas of interest to support professional development.
Other
Ensure all duties done in line with Trust policy. Carry out other duties appropriate to the grade as required. Keep up to date with relevant Trust policies and developments within the NHS including Business Continuity Plans and Care Quality Commission.
Person Specification
Experience
Essential
- Educated to GCSE level including English and Maths.
- Have a high standard of spoken and written English, being able to communicate with a range of people on a range of matters in a calm, confident and courteous manner (A/I)
Desirable
- Knowledge and understanding of ePJS (A/I)
Experience
Essential
- Experience of dealing tactfully and courteously with people with mental health needs and from diverse backgrounds (A/I)
- Ability to manage computerised and manual filing systems.
- Experience of and ability to multi-task, working under pressure whilst remaining calm and professional (A/I)
- Experience of assisting in maintaining own and others' health, safety and security (A/I)
- Good experience of Excel, Word and Outlook: inputting data and information onto electronic systems A/I
- Have ability and experience of maintaining quality of own work. Have ability and experience of making changes in own practice and offering suggestions for improving service A/I
- Ability to contribute to own personal development A/I
Desirable
- Experience of working in the NHS or other complex customer focused organisation (A)
Knowledge & Skills
Essential
- Excellent communication skills both verbal and written (A & T)
- Awareness and understanding of the importance of maintaining confidentiality and data protection procedures (A & I)
- Good IT & typing skills - Word, Excel, Email (A & I)
- Ability to assess, prioritise and organise self, skills in time management (A & I)
- Ability to work as a team member and willingness to learn new skills (A & I)
- Ability to plan ahead, using own initiative and prioritise workload without supervision and making sure deadlines are met (A & I)
- Able to resolve difficult situations assertively and know when to refer for assistance (A & I)
- Punctual, reliable and flexible (A & I)
- Understanding of Racial Awareness and Diversity (A & I)
Desirable
- NHS in-house systems and databases (A)
- Health and Safety awareness (A & I)
- Willingness to learn new skills
Person Specification
Experience
Essential
- Educated to GCSE level including English and Maths.
- Have a high standard of spoken and written English, being able to communicate with a range of people on a range of matters in a calm, confident and courteous manner (A/I)
Desirable
- Knowledge and understanding of ePJS (A/I)
Experience
Essential
- Experience of dealing tactfully and courteously with people with mental health needs and from diverse backgrounds (A/I)
- Ability to manage computerised and manual filing systems.
- Experience of and ability to multi-task, working under pressure whilst remaining calm and professional (A/I)
- Experience of assisting in maintaining own and others' health, safety and security (A/I)
- Good experience of Excel, Word and Outlook: inputting data and information onto electronic systems A/I
- Have ability and experience of maintaining quality of own work. Have ability and experience of making changes in own practice and offering suggestions for improving service A/I
- Ability to contribute to own personal development A/I
Desirable
- Experience of working in the NHS or other complex customer focused organisation (A)
Knowledge & Skills
Essential
- Excellent communication skills both verbal and written (A & T)
- Awareness and understanding of the importance of maintaining confidentiality and data protection procedures (A & I)
- Good IT & typing skills - Word, Excel, Email (A & I)
- Ability to assess, prioritise and organise self, skills in time management (A & I)
- Ability to work as a team member and willingness to learn new skills (A & I)
- Ability to plan ahead, using own initiative and prioritise workload without supervision and making sure deadlines are met (A & I)
- Able to resolve difficult situations assertively and know when to refer for assistance (A & I)
- Punctual, reliable and flexible (A & I)
- Understanding of Racial Awareness and Diversity (A & I)
Desirable
- NHS in-house systems and databases (A)
- Health and Safety awareness (A & I)
- Willingness to learn new skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
