Job summary
This not your usual NHS administrator role, this is a fast-paced role that has detailed and challenging interactions with people with mental health needs, as well as general administration. It is, however, an exciting opportunity for a committed, experienced, and enthusiastic person to join our dynamic and creative service.
You will work as part of a multidisciplinary team of psychologists, Cognitive Behavioural Therapists, Psychological Wellbeing Practitioners (PWPs) and Clinical Support Workers to support and enhance the psychological care of service users of Lambeth Talking Therapies (LTT).
Your usual pattern of working will be Monday to Friday 09:00 to 17:00 with one day working 12:00-20:00.
We offer hybrid working with a minimum requirement of 3 days in the office. You will be expected to attend in person for induction and training purposes as well as ad hoc meetings.
Our teams are based across the borough of Lambeth and all our bases have great transport links and are close to coffee shops and food markets for enjoying your lunch break. LTT is part of the South London and Maudsley NHS Foundation Trust.
We are currently looking for full time only.
Please note that this post is likely to close earlier than the advertised closing date if there is a high volume of applicants.
Main duties of the job
The post holder will:
Be responsible for providing a proactive, and comprehensive administrative service to a multi-disciplinary team, enabling the service to operate effectively and efficiently.
Be the first point of contact for telephone, email or in-person enquiries from the public and patients, including carrying out patient risk assessments and managing risk, as well as dealing with enquiries from GPs, and other Trust or health care providers.
Process web, email, telephone, or paper referrals in the patient management system (iaptus), gathering information from client's file to ensure all data is as accurate as possible.
To assist with team base health and safety, completing monthly health and safety checks, following up on actions as necessary.
About us
LTT is a well-established and successful primary care service with approx. 115 members of staff. We are a friendly, creative, and sociable team consisting of administrators, clinical support workers, Psychological Wellbeing Practitioners, and High Intensity CBT Therapists.
LTT is part of the NHS Talking Therapies service. We offer talking therapies for people experiencing depression, general anxiety and worry, health anxiety, panic attacks, social anxiety, traumatic memories, and obsessive-compulsive disorder. We also offer help with other problems including living with a long-term health condition.
Lambeth Talking Therapies Service Mission:
Working with people to reduce the distress and practical problems caused by common mental health problems by developing and supporting staff who are dedicated to providing high quality, continuously improving psychological services to all of Lambeth's diverse population.
Lambeth is a borough of high social and psychological needs with considerable cultural diversity. We would particularly welcome candidates who are fluent in Portuguese or Spanish (we have a large Portuguese and Latin American community), or who represent our black and ethnic minority population.
Job description
Job responsibilities
The primary purpose of the role is to support and enhance the psychological care of service users of Lambeth Talking Therapies.
The successful applicant will provide a comprehensive, efficient, and effective administrative service while managing appointments, processing referrals, and dealing with enquiries to the mainline telephone, email, or in person.
You will possess the ability to communicate effectively with patients with mental health problems as well as staff from across the service. You will demonstrate excellent knowledge of Office 365, particularly Outlook, Word, and Excel as well as excellent standards of written and spoken English. You will understand the importance of confidentiality.
This is a challenging role working within an extremely busy environment, dealing with difficult situations that demand care, attention and sensitivity. It is therefore important that you are enthusiastic, motivated, and able to work under pressure as you will need to manage multiple tasks simultaneously, balance your work demands against those of the team, and be flexible and responsive to the changing needs of the service.
The post holder will work within the overall framework of the team and adhere to the teams policies and procedures. You will be supported by with regular supervision and line management.
Job description
Job responsibilities
The primary purpose of the role is to support and enhance the psychological care of service users of Lambeth Talking Therapies.
The successful applicant will provide a comprehensive, efficient, and effective administrative service while managing appointments, processing referrals, and dealing with enquiries to the mainline telephone, email, or in person.
You will possess the ability to communicate effectively with patients with mental health problems as well as staff from across the service. You will demonstrate excellent knowledge of Office 365, particularly Outlook, Word, and Excel as well as excellent standards of written and spoken English. You will understand the importance of confidentiality.
This is a challenging role working within an extremely busy environment, dealing with difficult situations that demand care, attention and sensitivity. It is therefore important that you are enthusiastic, motivated, and able to work under pressure as you will need to manage multiple tasks simultaneously, balance your work demands against those of the team, and be flexible and responsive to the changing needs of the service.
The post holder will work within the overall framework of the team and adhere to the teams policies and procedures. You will be supported by with regular supervision and line management.
Person Specification
Qualifications
Essential
- NVQ level 3 in Admin or equivalent experience
Desirable
- NVQ level 3 or above in Psychology
Experience
Essential
- Experience of working in a fast-paced administrative environment
- Experience of working under a high degree of pressure, dealing with a range of difficult or challenging situations
- Experience of working with a framework of confidentiality
Desirable
- Experience in the NHS or similar large complex organisation
- Experience of working in mental health
Knowledge / Skills
Essential
- Excellent customer care skills including both written and oral communication
- The ability to work in a demanding environment, prioritise workload with minimal supervision, and to be flexible.
Desirable
- Knowledge of H&S requirements
Person Specification
Qualifications
Essential
- NVQ level 3 in Admin or equivalent experience
Desirable
- NVQ level 3 or above in Psychology
Experience
Essential
- Experience of working in a fast-paced administrative environment
- Experience of working under a high degree of pressure, dealing with a range of difficult or challenging situations
- Experience of working with a framework of confidentiality
Desirable
- Experience in the NHS or similar large complex organisation
- Experience of working in mental health
Knowledge / Skills
Essential
- Excellent customer care skills including both written and oral communication
- The ability to work in a demanding environment, prioritise workload with minimal supervision, and to be flexible.
Desirable
- Knowledge of H&S requirements
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
