Job summary
CAMHS Receptionist/Administrator
This post is a generic reception and administration role and there will be a requirement to work across CAMHS site. This role includes administration tasks as per job description.
The post-holder will have the ability to be adaptable, initiate changes and to have a flexible and unflappable approach to your work is important and can offer a strong contribution towards maintaining the high standards of our service.
We are looking for a person able to provide comprehensive reception and administrative support to a multi-disciplinary team. You would be the first point of contact for families/carers and other members of the service user's network.
You would be required to demonstrate sound knowledge of Microsoft Office programmes including Outlook, Word, Excel and Planner. The post holder will be comfortable with IT and be keen to learn new software packages and processes.
The successful candidate will need to meet all the Essential Criteria as detailed in the job description person specification. The Disclosure and Barring Service (DBS) helps employers make safer recruitment decisions and prevent unsuitable people from working with vulnerable groups, including children.
Main duties of the job
Reception / Administrative: To provide reception duties which will include assisting people in a helpful, diplomatic and tactful manner; screening and re-routing calls, as appropriate. Taking clear, concise messages and dealing with general enquiries, where appropriate. To maintain the reception area, eg. replenishing leaflets etc. Overseeing the signing-in procedure for families and visitors on arrival. To allocate clinic rooms in relation to patient appointments. To update the Trust patient database system, ie. contact details, outcome of appointments etc. To act independently to ensure daily tasks and on-going workloads are prioritised and completed within agreed timescales, and manage multiple tasks within the working day whilst maintaining quality standards. To provide a professional and confidential reception / administration service, to include audio / copy tying; preparing correspondence; proof reading documents; photocopying; faxing; filing; scanning; dealing with post. To provide cover for colleagues, as required, within CAMHS sites. Assist teams with the development of patient information and team leaflets.
About us
We are committed to ensuring our staff get the most out of their benefits package and understand the importance of a healthy work life balance. There is an extensive range of excellent benefits for you and your family. We want you to feel like you are part of a close knit team at SLaM. It's important to us that you valued and appreciated and that are why we have a comprehensive benefits package on offer.
Some of our benefits are highlighted here:
- Generous pay, pensions and leave,we offer a comprehensive pay, pensions and leave package, which is dependent on the role and length of service.
- Work life balance,flexible working and support a range of flexible options, such as: part-time working and job sharing.
- Career development,There are plenty of opportunities to progress your career and we support your development through a number of programmes such as mentoring, coaching, positive people management, collective leadership and other talent programmes
- Car lease,our staff benefits from competitive deals to lease cars
- Accommodation,our staff benefits fromkeyworker housing available which is available on selected sites
- NHS discounts,with discounts up to 10% from a variety of well-known retail brands though Health Service Discounts website.
Other benefits include:
- Counselling services
- Wellbeing events
- Long service awards
- Cycle to work scheme
- Season ticket loan
- Childcare vouchers
- Staff restaurants
Job description
Job responsibilities
The receptionist plays an important role as is often the first face-to-face contact for families/carers and other members of the child/young persons network. The receptionist, therefore, should ensure that the young persons experience with clinical services is efficient, effective, responsive and sensitive to their needs, and promotes the good image of the service.
(a) To provide an effective and efficient reception service.
(b) The post-holder will be required to provide some administrative support by copy typing correspondence and reports, as well as performing other administrative duties. (c) Managing and overseeing the administrative component of the Trust patient database, ie. inputting referral and patient information, monitoring and updating operational data quality, etc. The post-holder will have a responsibility, in conjunction with the team, to ensure that the relevant policies and procedures are adhered to.
Please read attached job description and person specification
Job description
Job responsibilities
The receptionist plays an important role as is often the first face-to-face contact for families/carers and other members of the child/young persons network. The receptionist, therefore, should ensure that the young persons experience with clinical services is efficient, effective, responsive and sensitive to their needs, and promotes the good image of the service.
(a) To provide an effective and efficient reception service.
(b) The post-holder will be required to provide some administrative support by copy typing correspondence and reports, as well as performing other administrative duties. (c) Managing and overseeing the administrative component of the Trust patient database, ie. inputting referral and patient information, monitoring and updating operational data quality, etc. The post-holder will have a responsibility, in conjunction with the team, to ensure that the relevant policies and procedures are adhered to.
Please read attached job description and person specification
Person Specification
Qualifications
Essential
- oNVQ 3 in customer care or admin; or RSA 3 secretarial qualification or equivalent reception/administrative experience (A)
- oGCSE or equivalent qualification in English Language (A-C grade) (A)
Desirable
- oGCSE or equivalent qualification in Mathematics (A-C grade) (A)
- oECDL (A)
Experience
Essential
- oExperience in dealing with the public face-to-face and via telephone (A & I)
- oExperience of administrative / secretarial procedures (A & I)
Desirable
- oExperience of working in the NHS, ideally within a child friendly mental health environment; hospital or community clinic (A)
- oExperience of appointment booking systems (A)
Knowledge/Skills
Essential
- oWorking knowledge of Microsoft Outlook, Word & Excel (A & T)
- oAwareness of Data Protection and Confidentiality (A & I)
- oExcellent communication skills both verbal and written (A & T)
- oExcellent interpersonal skills (I)
- oConfident telephone manner (A and I/T)
- oExcellent copy typing (40wpm or above) (A & T)
- oAccurate grammar, spelling and punctuation (A & T)
- oAccurate data entry skills (A & T)
- oAbility to plan, prioritise and multi-task (A & I & T)
- oEffective time management skills (A & T)
- oAbility to work with limited supervision (A & I)
- oPunctual, reliable and flexible (A & I)
- Understanding of Racial Awareness and Diversity (A & I)
Desirable
- oAbility to work under pressure and in potentially stressful situations (A & I)
- oUnderstanding and ability to work tactfully and patiently with challenging behaviour (A & I)
- oNHS in-house systems and databases (A) oHealth and Safety awareness (A & I)
Person Specification
Qualifications
Essential
- oNVQ 3 in customer care or admin; or RSA 3 secretarial qualification or equivalent reception/administrative experience (A)
- oGCSE or equivalent qualification in English Language (A-C grade) (A)
Desirable
- oGCSE or equivalent qualification in Mathematics (A-C grade) (A)
- oECDL (A)
Experience
Essential
- oExperience in dealing with the public face-to-face and via telephone (A & I)
- oExperience of administrative / secretarial procedures (A & I)
Desirable
- oExperience of working in the NHS, ideally within a child friendly mental health environment; hospital or community clinic (A)
- oExperience of appointment booking systems (A)
Knowledge/Skills
Essential
- oWorking knowledge of Microsoft Outlook, Word & Excel (A & T)
- oAwareness of Data Protection and Confidentiality (A & I)
- oExcellent communication skills both verbal and written (A & T)
- oExcellent interpersonal skills (I)
- oConfident telephone manner (A and I/T)
- oExcellent copy typing (40wpm or above) (A & T)
- oAccurate grammar, spelling and punctuation (A & T)
- oAccurate data entry skills (A & T)
- oAbility to plan, prioritise and multi-task (A & I & T)
- oEffective time management skills (A & T)
- oAbility to work with limited supervision (A & I)
- oPunctual, reliable and flexible (A & I)
- Understanding of Racial Awareness and Diversity (A & I)
Desirable
- oAbility to work under pressure and in potentially stressful situations (A & I)
- oUnderstanding and ability to work tactfully and patiently with challenging behaviour (A & I)
- oNHS in-house systems and databases (A) oHealth and Safety awareness (A & I)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
South London and Maudsley NHS Foundation Trust
Address
Main Base: Southwark CAMHS, Mapother House
DeCrespigny Park Road
London
SE5 8AZ
Employer's website
https://www.slam.nhs.uk/ (Opens in a new tab)
