Job summary
This role sits within the Chief Operating Officer's Office, supporting the Care Transformation Programme across community, acute, and urgent care services. The programme is central to SLaM's mission to deliver outstanding, inclusive mental health care aligned with NHS England's priorities, including inpatient quality transformation, crisis care, and enhanced community models.
The postholder will lead and support a range of projects, ensuring effective change management and delivery across clinical and service teams. A key focus will be on building strong partnerships with community organisations, healthcare providers, and voluntary groups across South London. The role involves engaging with diverse communities, particularly those often underheard, to ensure inclusive service design and delivery.
This is a dynamic opportunity for someone passionate about system transformation, community engagement, and improving mental health outcomes through collaborative, person-centred approaches.
Main duties of the job
- To support the Trust by helping to coordinate and drive delivery of community partnership projects within a defined portfolio.
- To support in liaising, developing and maintaining strong relationships with both healthcare and non-healthcare organisations including third sector voluntary and community organisations, faith groups, social care, housing, education, Citizens Advice Bureau, Job Centre, House of Parliament, advocacy groups, and community leaders across the boroughs with a view of enhancing service delivery through partnership working.
- To support in reaching, developing and managing partnerships from all sectors of the community.
- To work with service users, carers, staff and community members, coordinating projects and promoting co-production service improvements and developments.
- To support in mapping out community assets, working with the Trust, local authorities, and third sector umbrella organisations to scope the existing community assets in the local landscape; creating a Community Asset Database.
- To research and identify groups, organisations and populations within the local community with whom the division should develop relationships.
- To help realise identified community partnerships opportunities with a clear focus on delivery of Long Term Plan commitments for mental health.
About us
This role will be based in the Chief Operating Officer's (COO) office, supporting the Care Transformation Programme which covers both community, and acute and urgent care.
The Care Transformation Programme supports SLaM's ambitious journey to ensure its services deliver outstanding mental health care, responding to the needs of the communities it serves - across all settings. The programme is working with its partners to undertake major work on both its 24/7 crisis and acute offer, and its model of care in the community, in line with Trust strategy.
The COO's office is a senior and highly driven team, providing an excellent opportunity to learn from good leadership in action. We have monthly team meetings where we share challenges and learning. The team is approachable, supportive, and friendly, and we often work in-person from Trust Headquarters (Maudsley Hospital).
Job description
Job responsibilities
1. Project Management
- Coordinate and deliver projects within the Trust to achieve beneficial change in line with SLaMs strategic objectives.
- Plan, track and support the implementation of project activities working with senior leads and senior clinicians.
- Develop and maintain clear project documentation covering the fundamental components of projects (scope, budgets, risks, opportunities and issues and quality requirements).
- Coordinate community asset mapping. Develop, maintain and manage a clear database of community assets based on findings from scoping exercise.
- Deliver timely, accurate, and comprehensive progress reports to ensure project visibility.
- Support each identified project stage ensuring all relevant milestones are attained and where necessary escalating deviations through project governance to ensure projects remain on schedule, in budget or to quality specification.
- Administration of project/programme meetings (e.g. preparation of agendas, circulation of papers, capture of actions and other outputs such as process maps) and fulfil role as overall governance and reporting lead for relevant projects/programmes.
- Participate in and organise project reviews to support with project evaluation including identifying and implementing lessons learned.
- Coordinate and support the delivery of partnership workshops and organise the logistical arrangements, papers, communications and venues.
2. Governance and Reporting
- Support the COO office to coordinate, compile and deliver professional slide decks and papers that satisfy Trust governance and reporting requirements.
- Receive complex information and produce reports and briefings to senior colleagues in relation to projects.
- Coordinate work with clinicians, managers and other staff across the Trust to enable comprehensive and effective reporting to senior internal and external stakeholders, including community partners.
- Ensure that reports are appropriately reviewed and validated before they are issued and provide high-quality analysis of the information presented so that stakeholders are given a comprehensive and considered picture of activity, service levels and any relevant issues.
3. Stakeholder Engagement
- Proactively support third sector engagement across the Trust, using an Asset Based Community Development approach that builds on the assets that are found in the community and mobilises individuals, associations, and institutions to come together to realise and develop their strengths.
- Coordinate and oversee projects in collaboration with stakeholders, liaising with VCSE organisations and clinical staff regularly.
- Plan and run high level stakeholder events to support service development and increase SLaM visibility within the community and be responsible for supporting other team members in coordinating any partnership or engagement events across the Trust.
- To support the Care Transformation Programme in building awareness of and form links between all local community connector type roles (community navigators, social prescribers, community connectors) across the Trust.
- Contribute to and participate in the delivery of partnership workshops, trainings events and engagement opportunities to various groups of people including internal and external stakeholders.
- Coordinate stakeholders, taking account of their levels of influence and particular interests, in a range of situations working autonomously and as part of a team.
4. Financial Planning and Management
- Track and report on project budgets.
- Support as required on projects to enable best value, ensuring that robust and detailed plans are in place to deliver the required level of efficiency savings.
- Support in procurement processes , including working with senior managers on specification development, liaising closely with procurement, contracting and finance teams, monitoring progress, raising POs and tracking invoices providing an end-to-end service support.
5. Personal Development
Job description
Job responsibilities
1. Project Management
- Coordinate and deliver projects within the Trust to achieve beneficial change in line with SLaMs strategic objectives.
- Plan, track and support the implementation of project activities working with senior leads and senior clinicians.
- Develop and maintain clear project documentation covering the fundamental components of projects (scope, budgets, risks, opportunities and issues and quality requirements).
- Coordinate community asset mapping. Develop, maintain and manage a clear database of community assets based on findings from scoping exercise.
- Deliver timely, accurate, and comprehensive progress reports to ensure project visibility.
- Support each identified project stage ensuring all relevant milestones are attained and where necessary escalating deviations through project governance to ensure projects remain on schedule, in budget or to quality specification.
- Administration of project/programme meetings (e.g. preparation of agendas, circulation of papers, capture of actions and other outputs such as process maps) and fulfil role as overall governance and reporting lead for relevant projects/programmes.
- Participate in and organise project reviews to support with project evaluation including identifying and implementing lessons learned.
- Coordinate and support the delivery of partnership workshops and organise the logistical arrangements, papers, communications and venues.
2. Governance and Reporting
- Support the COO office to coordinate, compile and deliver professional slide decks and papers that satisfy Trust governance and reporting requirements.
- Receive complex information and produce reports and briefings to senior colleagues in relation to projects.
- Coordinate work with clinicians, managers and other staff across the Trust to enable comprehensive and effective reporting to senior internal and external stakeholders, including community partners.
- Ensure that reports are appropriately reviewed and validated before they are issued and provide high-quality analysis of the information presented so that stakeholders are given a comprehensive and considered picture of activity, service levels and any relevant issues.
3. Stakeholder Engagement
- Proactively support third sector engagement across the Trust, using an Asset Based Community Development approach that builds on the assets that are found in the community and mobilises individuals, associations, and institutions to come together to realise and develop their strengths.
- Coordinate and oversee projects in collaboration with stakeholders, liaising with VCSE organisations and clinical staff regularly.
- Plan and run high level stakeholder events to support service development and increase SLaM visibility within the community and be responsible for supporting other team members in coordinating any partnership or engagement events across the Trust.
- To support the Care Transformation Programme in building awareness of and form links between all local community connector type roles (community navigators, social prescribers, community connectors) across the Trust.
- Contribute to and participate in the delivery of partnership workshops, trainings events and engagement opportunities to various groups of people including internal and external stakeholders.
- Coordinate stakeholders, taking account of their levels of influence and particular interests, in a range of situations working autonomously and as part of a team.
4. Financial Planning and Management
- Track and report on project budgets.
- Support as required on projects to enable best value, ensuring that robust and detailed plans are in place to deliver the required level of efficiency savings.
- Support in procurement processes , including working with senior managers on specification development, liaising closely with procurement, contracting and finance teams, monitoring progress, raising POs and tracking invoices providing an end-to-end service support.
5. Personal Development
Person Specification
Experience
Essential
- Experience of working with communities and VCSEs, or comparable organisations
- Experience of developing excellent working relationships with professionals and other stake holders at all levels of an organisation
Desirable
- Project delivery experience within a healthcare setting, preferably in mental health
- Experience of working with groups of staff and patients across health communities, including working with senior clinicians and healthcare leaders
- Experience working within the NHS
- Experience in procurement processes, preferably within the NHS
Knowledge/Skills
Essential
- Strong organisational and planning skills. Able to deliver agreed objective within an agreed timeframe
- Ability to produce reports and statistical data for senior management
- Team working skills - able to work as a key member of small teams to achieve results
- Ability to write clear and concise documents
- Evidence of financial/budgetary management and monitoring skills
Desirable
- Knowledge or understanding of the boroughs, their population, community assets and needs
Person Specification
Experience
Essential
- Experience of working with communities and VCSEs, or comparable organisations
- Experience of developing excellent working relationships with professionals and other stake holders at all levels of an organisation
Desirable
- Project delivery experience within a healthcare setting, preferably in mental health
- Experience of working with groups of staff and patients across health communities, including working with senior clinicians and healthcare leaders
- Experience working within the NHS
- Experience in procurement processes, preferably within the NHS
Knowledge/Skills
Essential
- Strong organisational and planning skills. Able to deliver agreed objective within an agreed timeframe
- Ability to produce reports and statistical data for senior management
- Team working skills - able to work as a key member of small teams to achieve results
- Ability to write clear and concise documents
- Evidence of financial/budgetary management and monitoring skills
Desirable
- Knowledge or understanding of the boroughs, their population, community assets and needs
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
