Job summary
At South London and Maudsley NHS Foundation Trust, we believe in providing excellent care which is delivered with pride and compassion. Everything we do is to improve the lives of the people and communities we serve and to promote mental health and wellbeing for all.
The post will be responsible for the quality monitoring of all services provided by an external service provider in line with the 2021 NHS cleaning standards and service specifications that fall within the Soft FM contracts.
Responsible for recording and maintaining audit schedules, identifying and documenting any cleaning, catering or training needs and reporting these back to the Service provider via the agreed reporting mechanism.
Main duties of the job
1. To apply quality control procedures to ensure that the standards of the Service provider comply with the contractual requirements
2. Conduct Quality Assurance audits as per NHS Cleaning Standards and NHS standards for food and drink and contract requirements
3. To liaise effectively with FM contract Managers and Supervisors to maintain standards and implement action plans
4. Work as part of team, but also to work using own initiative. Manage your own time and prioritise your own workload.
5. Daily liaison with other Team members on all service related issues to ensure the best possible service delivery to the Trust.
6. To be courteous to staff, visitors, service users & team members
7. To develop a good knowledge of the units you are visiting to enable efficient auditing practices
8. To understand the working patterns of the units you are visiting to ensure that the audits do not conflict with the units daily working pattern.
9. Attend training courses as required by the Trust.
10. To work closely with Soft FM Managers and other Facilities Team members, to communicate and promote good Team practises.
11. To contribute towards checking quality of linen to "packed to ward" sites, checking quality and quantities.
About us
South London and Maudsley NHS Foundation Trust (SLaM) provide the widest range of NHS mental health services in the UK as well as substance misuse services for people who are addicted to drugs and alcohol. We work closely with the Institute of Psychiatry, Psychology and Neuroscience (IoPPN), King's College London and are part of King's Health Partners Academic Health Sciences Centre. There are very few organisations in the world that have such wide-ranging capabilities working with mental illness. Our scope is unique because it is built on three major foundations: care and treatment, science and research, and training.
SLaM employ around 5000 staff and serve a local population of 1.1 million people. We have more than 230 services including inpatient wards, outpatient and community services. Currently, provide inpatient care for approximately 5,300 people each year and treat more than 45,000 patients in the community in Croydon, Lambeth, Lewisham and Southwark; as well as substance misuse services for residents of Bexley, Bromley and Greenwich.
By coming to work at SLaM, you will gain experience of being part of an organisation with a rich history and international reputation in mental health care. You will have access to professional development and learning opportunities and have the chance to work alongside people who are world leaders in their field.
Job description
Job responsibilities
1. To apply quality control procedures to ensure that the standards of the Service provider comply with the contractual requirements
2. Conduct Quality Assurance audits as per NHS Cleaning Standards and NHS standards for food and drink and contract requirements
3. To liaise effectively with FM contract Managers and Supervisors to maintain standards and implement action plans
4. Work as part of team, but also to work using own initiative. Manage your own time and prioritise your own workload.
5. Daily liaison with other Team members on all service related issues to ensure the best possible service delivery to the Trust.
6. To be courteous to staff, visitors, service users & team members
7. To develop a good knowledge of the units you are visiting to enable efficient auditing practices
8. To understand the working patterns of the units you are visiting to ensure that the audits do not conflict with the units daily working pattern.
9. Attend training courses as required by the Trust.
10. To work closely with Soft FM Managers and other Facilities Team members, to communicate and promote good Team practises.
11. To contribute towards checking quality of linen to packed to ward sites, checking quality and quantities.
12. Report any breaches of policies using the Datix reporting protocols.
13. Create and prepare reports and audits relating to service delivery and performance and recommend actions where areas of improvement are identified.
Job description
Job responsibilities
1. To apply quality control procedures to ensure that the standards of the Service provider comply with the contractual requirements
2. Conduct Quality Assurance audits as per NHS Cleaning Standards and NHS standards for food and drink and contract requirements
3. To liaise effectively with FM contract Managers and Supervisors to maintain standards and implement action plans
4. Work as part of team, but also to work using own initiative. Manage your own time and prioritise your own workload.
5. Daily liaison with other Team members on all service related issues to ensure the best possible service delivery to the Trust.
6. To be courteous to staff, visitors, service users & team members
7. To develop a good knowledge of the units you are visiting to enable efficient auditing practices
8. To understand the working patterns of the units you are visiting to ensure that the audits do not conflict with the units daily working pattern.
9. Attend training courses as required by the Trust.
10. To work closely with Soft FM Managers and other Facilities Team members, to communicate and promote good Team practises.
11. To contribute towards checking quality of linen to packed to ward sites, checking quality and quantities.
12. Report any breaches of policies using the Datix reporting protocols.
13. Create and prepare reports and audits relating to service delivery and performance and recommend actions where areas of improvement are identified.
Person Specification
Qualifications
Essential
- ohold a recognised facilities or supervisory qualification
- oFunctional skills level 2 (Maths and English) or G.C.S.E certificates
- oKnowledge of risk assessment and COSHH
- oFood safety qualification
- oSafe working practices
- oHealth and safety at work
Desirable
- oLeadership course certificated
- oConflict resolution certified
- oPromotion of best practice and team leadership
Experience
Essential
- .Computer Literate (Microsoft programmes)
- .Knowledge of NHS cleaning standards and catering operations
- .Able to prioritise tasks and meet deadlines
- .Able to undertake physical tasks such as bending and lifting whilst auditing and are physically fit.
- .have at least 2 years' experience working within a Facilities Team. ideally in a Mental Health setting.
- .Knowledge and experience of NHS cleaning standards, catering operations
- .Experience of quality auditing, risk assessment, safe working practises (Health and safety at work) are essential in this role.
Desirable
- .Familiar with Planet F.M software
- .E-Learning leadership course
- .Apprenticeship course registration
- .Relevant Health and safety trained
- .First aid at work certified
- .Infection control certified
- .Previous quality audit experience
Knowledge & Skills
Essential
- .Excellent English communication skills both verbal and written are essential as is good record keeping and detailed reports of any incidents/concerns
- .Functional skills level 2 (or equivalent
- .Able to build team cohesion
- .Lead by example
- .To be able to remain calm and professional at all times
- .Flexibility and willingness to accept changes and improvements
- .Understanding of the need for confidentiality, discretion, tact diplomacy and professionalism
Desirable
- .NHS experience especially in a Mental health setting.
- .Customer service experience preferably in a health care setting
Person Specification
Qualifications
Essential
- ohold a recognised facilities or supervisory qualification
- oFunctional skills level 2 (Maths and English) or G.C.S.E certificates
- oKnowledge of risk assessment and COSHH
- oFood safety qualification
- oSafe working practices
- oHealth and safety at work
Desirable
- oLeadership course certificated
- oConflict resolution certified
- oPromotion of best practice and team leadership
Experience
Essential
- .Computer Literate (Microsoft programmes)
- .Knowledge of NHS cleaning standards and catering operations
- .Able to prioritise tasks and meet deadlines
- .Able to undertake physical tasks such as bending and lifting whilst auditing and are physically fit.
- .have at least 2 years' experience working within a Facilities Team. ideally in a Mental Health setting.
- .Knowledge and experience of NHS cleaning standards, catering operations
- .Experience of quality auditing, risk assessment, safe working practises (Health and safety at work) are essential in this role.
Desirable
- .Familiar with Planet F.M software
- .E-Learning leadership course
- .Apprenticeship course registration
- .Relevant Health and safety trained
- .First aid at work certified
- .Infection control certified
- .Previous quality audit experience
Knowledge & Skills
Essential
- .Excellent English communication skills both verbal and written are essential as is good record keeping and detailed reports of any incidents/concerns
- .Functional skills level 2 (or equivalent
- .Able to build team cohesion
- .Lead by example
- .To be able to remain calm and professional at all times
- .Flexibility and willingness to accept changes and improvements
- .Understanding of the need for confidentiality, discretion, tact diplomacy and professionalism
Desirable
- .NHS experience especially in a Mental health setting.
- .Customer service experience preferably in a health care setting
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
