Job summary
The post-holder will confident in working professionally with the public and be responsible for the provision of high-quality administrative support for a busy reception area. With colleagues, they will support the team as they take ownership of the area whilst carrying out administrative task.They will promote the professional and caring image of the Trust as they prioritise their workload and use their training and initiative when dealing with queries from clients, health professionals and members of the public.
Main duties of the job
The post-holder will be required to have excellent communication skills and telephone manner with the ability to multi task and prioritise workload.
Duties include answering calls in a polite and timely manner and signposting those necessary.
Communicate with colleagues via Phone, email, Microsoft Teams. Processing incoming mail. Prompt and accurate data entry.
Formatting and sending letters and other administrative task using Microsoft Software.
Attention to detail with good literacy skills are required as the successful applicant will support other administrators within the team in producing standard letters and assisting in entering referrals onto our Electronic Patient Journey System (ePJS) - experience in using ePJS is an advantage, but not essential, as training will be provided.
About us
About the location:
190 Kennington Lane, London SE11 5DL
Benefits:
We are committed to ensuring our staff get the most out of their benefits package and understand the importance of a healthy work life balance. There is an extensive range of excellent benefits for you and your family. It's important to us that you feel valued and appreciated and that is why we have a comprehensive benefits package on offer.
Some of our benefits are highlighted here:
- Generous pay, pensions and leave, we offer a comprehensive pay, pensions and leave package which is dependent on the role and length of service.
- Work life balance, flexible working and supporting a range of flexible options, such as: part-time working and job sharing.
- Career development, There are plenty of opportunities to progress your career and we support your development through a number of programmes such as mentoring, coaching, positive people management, collective leadership and other talent programmes
- Car lease, our staff benefit from competitive deals to lease cars
- Accommodation, our staff benefit from keyworker housing which is available on selected sites
- NHS discounts, with discounts up to 10% from a variety of well-known retail brands through Health Service Discounts website.
Other benefits include
- Counselling services
- Wellbeing events
- Long service awards
- Cycle to work scheme
- Season ticket loan
We look forward to receiving your application
Job description
Job responsibilities
Key Responsibilities:
-
Deal professionally with queries from visitors and telephone callers, ensuring messages are delivered accurately and efficiently. Resolving local issues and using initiative to take follow-up action when appropriate. Record messages on electronic Patient Journey System (ePJS) when applicable.
Provide administrative support to members of the Teams. This will include typing and sending emails.
Formatting clinic letters, sending appointment letters via email and through general mail, in an accurate and timely manner.
Keep Staff Contact list and Distribution list up to date.
Log Estates jobs and record as they are completed.
Train and carry out the roles of a Fire Warden.
Attend and participate in regular supervision and annual appraisal meetings.
Undertake any other duties considered relevant and appropriate to this post.
Job description
Job responsibilities
Key Responsibilities:
-
Deal professionally with queries from visitors and telephone callers, ensuring messages are delivered accurately and efficiently. Resolving local issues and using initiative to take follow-up action when appropriate. Record messages on electronic Patient Journey System (ePJS) when applicable.
Provide administrative support to members of the Teams. This will include typing and sending emails.
Formatting clinic letters, sending appointment letters via email and through general mail, in an accurate and timely manner.
Keep Staff Contact list and Distribution list up to date.
Log Estates jobs and record as they are completed.
Train and carry out the roles of a Fire Warden.
Attend and participate in regular supervision and annual appraisal meetings.
Undertake any other duties considered relevant and appropriate to this post.
Person Specification
Qualifications
Essential
- GCSE English/Maths A-C or equivalent
Desirable
Experience
Essential
- Experience of dealing tactfully and courteously with people with mental health needs and from diverse backgrounds
- Experience of data entry
- Experience of and ability to multi-task, working under pressure whilst remaining calm and professional
Desirable
- Knowledge and understanding of ePJS
- Experience of working in a mental health or NHS, health setting
Knowledge/Skills
Essential
- Excellent communication skills with accurate grammar, spelling and punctuation
- Ability to plan, prioritise and multi-task
- Awareness of Data Protection and Confidentiality
- Understanding of Racial Awareness and Diversity
- Working knowledge of Microsoft Packages
- Punctual, reliable, flexible and have effective time management
Person Specification
Qualifications
Essential
- GCSE English/Maths A-C or equivalent
Desirable
Experience
Essential
- Experience of dealing tactfully and courteously with people with mental health needs and from diverse backgrounds
- Experience of data entry
- Experience of and ability to multi-task, working under pressure whilst remaining calm and professional
Desirable
- Knowledge and understanding of ePJS
- Experience of working in a mental health or NHS, health setting
Knowledge/Skills
Essential
- Excellent communication skills with accurate grammar, spelling and punctuation
- Ability to plan, prioritise and multi-task
- Awareness of Data Protection and Confidentiality
- Understanding of Racial Awareness and Diversity
- Working knowledge of Microsoft Packages
- Punctual, reliable, flexible and have effective time management
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
