Triage Manager/Senior Psychological Wellbeing Practitioner

Job description

Job responsibilities

Key Responsibilities:

1. CLINICAL

1. To offer telephone triage assessments on the suitability of new referrals, informed by knowledge of the mental health difficulty and risk factors.

2. To adhere to the services protocols, referring clients on to the relevant health and social care service or back to the referrer as appropriate or stepping-up the persons treatment to high intensity psychological therapy or specialist services within the borough.

3. To provide assessment and provision of high quality Low-Intensity interventions, e.g. psycho-educational groups and workshops, Guided Self Help, computerised CBT, pharmacological psychoeducation, drawing from CBT theories and techniques. This work may be face to face, via telephone/web and/or in group format.

4. Conduct accurate and timely assessment of risk to self and others, including child safeguarding and vulnerable adult issues. Prepare risk management plans and initiate appropriate action where indicated.

5. Provide a service that is comprehensive and accessible to a broad range of patients who have common mental health difficulties and who are over 16 years of age, that is equitable and non-discriminatory in terms of age, gender, ethnicity and disability.

2. TEACHING, TRAINING AND SUPERVISION

1. Undertake appropriate clinical, managerial and professional supervision on a regular basis in accordance with the relevant professional guidelines and Trust policies.

2. Attend and fulfil the requirements of the IAPT approved supervision training.

3. Provide case management and clinical supervision to Low intensity trainees in the IAPT team.

4. Responsible for overseeing UCL assignments for trainees, which includes giving feedback on assessment and treatment sessions as well as signing off Clinical Practice Outcomes.

5. Identify training needs across the triage team and improve the systems in place along side the Access leads.

6. Deliver triage training to all new members of staff.

7. Attend locally organised and national training appropriate to the work role.

8. Delivering monthly group supervision to the clinical support workers and assistant psychologists.

9. Plan and facilitate triage facilitator meetings.

3. PROFESSIONAL

1. Take personal (unprompted) responsibility for achieving agreed clinical activity relating to the number of therapy contact hours per week, assessment, discharge and recovery targets.

2. Proactively take responsibility for attending clinical case management supervision, line management supervision and clinical skills groups.

3. Participate in the appraisal process on a minimum of an annual basis. Participate in the setting and review of objectives for the post and respond to agreed objectives.

4. Participate in activities of continuing professional development (CPD) on an annual basis.

6. Promote and contribute to the development and maintenance of a healthy therapeutic culture within the Lambeth IAPT amongst colleagues and Service Users.

7.To complete all requirements relating to data collection and record keeping in line with SLaM and Lambeth IAPT policies, in a thorough and timely fashion. Ensure the maintenance of standards of practice according to Trust guidelines, and keep up to date on new recommendations/guidelines set by the department of health (e.g. NHS plan, National Service Framework, National Institute for Clinical Excellence).

4. MANAGEMENT AND SERVICE DEVELOPMENT:

1. Make projections for our monthly/quarterly triage capacity and planning.
2. Ensure that clinically supervised staff maintain appropriate clinical records in keeping with SlaM and Lambeth IAPT policies.
3. Ensure clinically supervised staff maintain outcome data as per service operational policy.

4. Participate in audits of clinical activity and evaluative research as required. Attend senior management meetings if and when necessary.

Person Specification

Qualifications

Essential

• Holds a recognised qualification to work as a psychological wellbeing practitioner (e.g. Post Graduate Diploma in Low Intensity Cognitive Behavioural Interventions)
• BABCP or BPS PWP Registration

Experience

Essential

• Significant experience of working within an IAPT service including screening, triaging and assessing and managing risk
• Experience in offering and delivering evidence-based IAPT low intensity interventions as a qualified PWP
• Experience of working in a service where agreed targets are in place and evidence of being able to meet these targets.
• Experience of offering supervision for triage (or self supervising triage), qualified or trainee PWPs and/or staff mentoring experience.

Desirable

• Experience of working within a service development role.

Knowledge

Essential

• Demonstrates an understanding of anxiety and depression, and how they may present in Primary Care.
• Demonstrates knowledge and understanding of relevant NICE Guidance and the stepped care model.
• Knowledge of working with diversity and of working with black and minority ethnic groups (BAME).

Desirable

• Knowledge of local and Trust-wide mental health services and the protocols/pathways existing between them.

Skills

Essential

• Demonstrate excellent time management and organisational skills such as diary management
• Able to work autonomously and to manage conflicting demands between clients, the team, the health care system and broader contexts.
• Ability to prioritise workload and carry out work efficiently and effectively

Desirable

• Fluent in languages other than English.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

South London and Maudsley NHS Foundation Trust

Address

Lambeth Talking Therapies,

1a Dalbury House, Edmundsbury Estate, Ferndale Road,

Lambeth

SW9 8AP

Employer's website

https://www.slam.nhs.uk/ (Opens in a new tab)