Job summary
To provide an effective employment service for people with severe and enduring mental health conditions who want to work.
To work as part of a multi-disciplinary mental health team, working alongside other mental health and social care professionals, providing joined-up mental health care.
To develop partnerships with employers, local providers and services to ensure that the employment support needs of clients are met.
To work as part of the Work Well network, sharing knowledge and expertise with a range of other employment professionals across Croydon, Lambeth, Lewisham and Southwark.
Main duties of the job
Promoting the employment service to mental health professionals, service users and carers, to ensure a steady flow of referrals.
Helping clients to identify and consider options for obtaining work and staying in work, and set their own personal job goals; assessing their needs and developing appropriate actions plans to overcome barriers to work.
Delivering individually tailored one-to-one employment coaching support to a diverse range of clients, considering their individual needs, using a range of communication methods including face-to-face appointments, video meetings, telephone calls, emails, texts and social media.
Networking and engaging with local employers to identify job opportunities that meet the needs of clients and the employer.
Challenging clients, employers, and other professionals when appropriate to reduce negative beliefs, stigma and discrimination (including self-stigma and self-discrimination).
Working as part of a team, sharing knowledge and expertise, and contributing to team meetings, service development activities and the wider Work Well network.
Typing clear and concise session notes, entering data onto electronic databases, and obtaining written evidence of outcomes (e.g. job starts) in a timely manner, ensuring that files and systems are always up-to-date and accurate.
Working independently to manage own time and workload and keeping track of own progress towards targets.
About us
About Work Well:
Work Well is a department within South London and Maudsley NHS Foundation Trust that supports people to find work.
Our mission is to support people who are unemployed in achieving their own career goals. We believe everyone can work, and people should have choice about the type of work they want to do, and when to do it. Our vision for the future is a society where everyone can work, if they want to.
Our values are:
- Person-centred: we don't tell people what to do, we give them information so they can make their own career decisions.
- Empowering: we don't do things for people, we give them tools so they can do things themselves.
- Inspiring: we don't just help people find a job, we help them set long term career goals for the life they want to live.
Job description
Job responsibilities
Assessed by Application (A), Interview (I), or Test (T).
Essential Criteria
Qualifications
- Educated to degree level or equivalent level of knowledge gained through relevant work experience (A).
Experience
- Recent experience of supporting or coaching individuals on a one-to-one basis (in a voluntary role or paid role), verified by an employer reference[1] (A).
- Lived experience of mental health problems or caring for someone with a mental health problem (A).
Knowledge
- Demonstrates clear understanding of what the Employment Coach role involves (A, I).
- Have an understanding of how employer engagement enhances the IPS offer to patients (A, I)
- Have knowledge of the local area/South London or can demonstrate a commitment to building local knowledge to best support our patients.
Skills
- Excellent interpersonal skills, including the ability to communicate with others clearly (verbally and non-verbally) and work as part of a team (A, I, T).
- Negotiate, engage, persuade and influence relevant stakeholders such as employers (A, I, T).
- High standard of written English (A, I, T).
- Confident using digital technology and proficient in MS Word, Excel, Outlook, and Teams (A, I, T).
- High level of learning agility; adapts positively to change and feedback (A, I, T).
- Excellent time management; plans and organises own workload independently (A, I, T).
- Exceptional listening skills; able to perceive and interpret verbal and non-verbal messages (A, I, T).
Attitude
- Demonstrates passion for supporting people with mental health problems into work (A, I, T).
- Demonstrates a commitment to diversity and inclusion (A, I, T).
- Takes responsibility for own actions and personal development (A, I, T).
Desirable Criteria
Qualifications
- Training or qualification in Individual Placement and Support (IPS) (A).
- Accredited qualification in coaching or career guidance (A).
- Training or qualification in Job Retention Support (A).
Experience
- Experience of delivering employment advice or coaching to people who are unemployed or have a disability or mental health problem (A).
- Experience of engaging employers to identify job opportunities (A).
- Experience of delivering training courses or workshops in person or online (A).
Knowledge
- Demonstrates clear understanding of the Individual Placement and Support (IPS) model (A).
[1] References will be requested at job offer stage.
Job description
Job responsibilities
Assessed by Application (A), Interview (I), or Test (T).
Essential Criteria
Qualifications
- Educated to degree level or equivalent level of knowledge gained through relevant work experience (A).
Experience
- Recent experience of supporting or coaching individuals on a one-to-one basis (in a voluntary role or paid role), verified by an employer reference[1] (A).
- Lived experience of mental health problems or caring for someone with a mental health problem (A).
Knowledge
- Demonstrates clear understanding of what the Employment Coach role involves (A, I).
- Have an understanding of how employer engagement enhances the IPS offer to patients (A, I)
- Have knowledge of the local area/South London or can demonstrate a commitment to building local knowledge to best support our patients.
Skills
- Excellent interpersonal skills, including the ability to communicate with others clearly (verbally and non-verbally) and work as part of a team (A, I, T).
- Negotiate, engage, persuade and influence relevant stakeholders such as employers (A, I, T).
- High standard of written English (A, I, T).
- Confident using digital technology and proficient in MS Word, Excel, Outlook, and Teams (A, I, T).
- High level of learning agility; adapts positively to change and feedback (A, I, T).
- Excellent time management; plans and organises own workload independently (A, I, T).
- Exceptional listening skills; able to perceive and interpret verbal and non-verbal messages (A, I, T).
Attitude
- Demonstrates passion for supporting people with mental health problems into work (A, I, T).
- Demonstrates a commitment to diversity and inclusion (A, I, T).
- Takes responsibility for own actions and personal development (A, I, T).
Desirable Criteria
Qualifications
- Training or qualification in Individual Placement and Support (IPS) (A).
- Accredited qualification in coaching or career guidance (A).
- Training or qualification in Job Retention Support (A).
Experience
- Experience of delivering employment advice or coaching to people who are unemployed or have a disability or mental health problem (A).
- Experience of engaging employers to identify job opportunities (A).
- Experience of delivering training courses or workshops in person or online (A).
Knowledge
- Demonstrates clear understanding of the Individual Placement and Support (IPS) model (A).
[1] References will be requested at job offer stage.
Person Specification
Qualifications
Essential
- Educated to degree level or equivalent level of knowledge gained through relevant work experience (A).
Desirable
- Training or qualification in Individual Placement and Support (IPS) (A).
- Accredited qualification in coaching or career guidance (A).
Experience
Essential
- Recent experience of supporting or coaching individuals on a one-to-one basis (in a voluntary role or paid role), verified by an employer reference1 (A).
Desirable
- Experience of delivering employment advice or coaching to people who are unemployed or have a disability or mental health problem (A).
- Experience of engaging employers to identify job opportunities (A).
- Experience of delivering training courses or workshops in person or online (A).
- Lived experience of mental health problems or caring for someone with a mental health problem (A).
Knowledge
Essential
- Demonstrates clear understanding of what the Employment Coach role involves (A, I).
- Have an understanding of how employer engagement enhances the IPS offer to Patient (A,1)
- Have knowledge of local areas/ South london or can demonstrate a commitment to best support our patientsto building local knowledge
Desirable
- Demonstrates clear understanding of the Individual Placement and Support (IPS) model (A).
Skills
Essential
- Excellent interpersonal skills, including the ability to communicate with others clearly (verbally and non-verbally), negotiate, persuade, and influence, and work as part of a team (A, I, T).
- Confident using digital technology and proficient in MS Word, Excel, Outlook, and Teams (A, I, T).
- High level of learning agility; adapts positively to change and feedback (A, I, T).
- Excellent time management; plans and organises own workload independently (A, I, T).
- Exceptional listening skills; able to perceive and interpret verbal and non-verbal messages (A, I, T).
Attitude
Essential
- Demonstrates passion for supporting people with mental health problems into work (A, I, T).
- Takes responsibility for own actions and personal development (A, I, T).
Person Specification
Qualifications
Essential
- Educated to degree level or equivalent level of knowledge gained through relevant work experience (A).
Desirable
- Training or qualification in Individual Placement and Support (IPS) (A).
- Accredited qualification in coaching or career guidance (A).
Experience
Essential
- Recent experience of supporting or coaching individuals on a one-to-one basis (in a voluntary role or paid role), verified by an employer reference1 (A).
Desirable
- Experience of delivering employment advice or coaching to people who are unemployed or have a disability or mental health problem (A).
- Experience of engaging employers to identify job opportunities (A).
- Experience of delivering training courses or workshops in person or online (A).
- Lived experience of mental health problems or caring for someone with a mental health problem (A).
Knowledge
Essential
- Demonstrates clear understanding of what the Employment Coach role involves (A, I).
- Have an understanding of how employer engagement enhances the IPS offer to Patient (A,1)
- Have knowledge of local areas/ South london or can demonstrate a commitment to best support our patientsto building local knowledge
Desirable
- Demonstrates clear understanding of the Individual Placement and Support (IPS) model (A).
Skills
Essential
- Excellent interpersonal skills, including the ability to communicate with others clearly (verbally and non-verbally), negotiate, persuade, and influence, and work as part of a team (A, I, T).
- Confident using digital technology and proficient in MS Word, Excel, Outlook, and Teams (A, I, T).
- High level of learning agility; adapts positively to change and feedback (A, I, T).
- Excellent time management; plans and organises own workload independently (A, I, T).
- Exceptional listening skills; able to perceive and interpret verbal and non-verbal messages (A, I, T).
Attitude
Essential
- Demonstrates passion for supporting people with mental health problems into work (A, I, T).
- Takes responsibility for own actions and personal development (A, I, T).
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
