Job summary
Please note this role will be located at Speedwell Centre Deptford initially but will move to Heather Close, Hither Green in December 25 /Early 2026.
Are you passionate about reshaping mental health care? Do you believe in the power of community, collaboration with community partners and local voluntary care sector, inclusion, and peer support to transform lives? We're launching an innovative community care centre inspired by world-class models like the Trieste Mental Health Community Network, Navigo in Grimsby, and Clubhouse models in New York and Brixton.
We have an incredibly exciting and rare opportunity to be part of a new community mental health pilot. This centre will hold a major national profile with NHS Englandwho are hoping that the pilot will radically transform how we deliver mental health care in the UK.
We are looking for dedicated staff to help us pioneer this revolutionary approach to care.
What We Offer
A Unique Care Model: Join a programme focused on community, social inclusion, and holistic recovery.
Supportive Environment: Collaborate with peers, contribute to a recovery-oriented care system, and make a real difference.
Development Opportunities: Be part of a pioneering team shaping the future of mental health care, with training and career growth built-in.
Main duties of the job
Key Responsibilities of the role:
The post-holder will be responsible for the provision of a high-quality senior reception and administrative service for a busy Community Mental Health Team. They will be providing senior administrative support along with other administrative colleagues in order to support the Team by undertaking tasks as required as part of providing a high-quality service.They will need to be able to prioritise their workload and use their own initiative when dealing with queries from health professionals and members of the public, promoting the professional and caring image of the services.
About us
We are committed to ensuring our staff get the most out of their benefits package and understand the importance of a healthy work life balance. There is an extensive range of excellent benefits for you and your family. We want you to feel like you are part of a close knit team at SLaM. It's important to us that you valued and appreciated and that are why we have a comprehensive benefits package on offer
Some of our benefits are highlighted here:
Generous pay, pensions and leave, we offer a comprehensive pay, pensions and leave package which is dependent on the role and length of service.
Work life balance, flexible working and support a range of flexible options, such as: part-time working and job sharing.
Career development, There are plenty of opportunities to progress your career and we support your development through a number of programmes such as mentoring, coaching, positive people management, collective leadership and other talent programmes
Car lease, our staff benefits from competitive deals to lease cars
Accommodation, our staff benefits from keyworker housing available which is available on selected sites
NHS discounts, with discounts up to 10% from a variety of well-known retail brands though Health Service Discounts website.
Job description
Job responsibilities
Senior Reception / Administrative duties:
To deal professionally with queries from visitors and telephone callers, ensuring messages are delivered accurately and efficiently. Resolving local issues and using initiative to take follow-up action when appropriate. Record messages on electronic Patient Journey System (ePJS) when applicable.
To provide proactive and comprehensive senior reception and administrative support to ensure that all office procedures are carried out efficiently and where necessary initiate new ones bringing ideas to the team in order to maximise effective working.
To provide cover for other administrative staff within the service during periods of absence, ensuring junior admin staff duties are completed where required
To collate and provide performance data as required on a regular basis as identified to the Business Manager
Monitor and update operational data quality information proactively to ensure targets and standards are met.
To be jointly responsible for updating and maintaining the Service Website.
Assist with the induction of new staff to the team and to assist with other staffing set ups as necessary.
Provide supervision to junior admin staff on a regular basis (monthly) where delegated and as appropriate, identifying training and development needs. To maintain full and appropriate signed written records of all supervision sessions
To address issues of poor performance in conjunction with the Business Manager in accordance with Trust Policy and Procedure.
To comply with data protection requests.
To work in a flexible and open manner in line with the needs of the service. To attend regular supervision and annual appraisal meetings.
To undertake any other duties considered relevant by the management of Lewisham Community Mental Health Team as appropriate to the banding of this post, as negotiated with the Business Manager.
To provide cover for the Business Manager on an adhoc basis as required.
Please see job description/person spec.
Job description
Job responsibilities
Senior Reception / Administrative duties:
To deal professionally with queries from visitors and telephone callers, ensuring messages are delivered accurately and efficiently. Resolving local issues and using initiative to take follow-up action when appropriate. Record messages on electronic Patient Journey System (ePJS) when applicable.
To provide proactive and comprehensive senior reception and administrative support to ensure that all office procedures are carried out efficiently and where necessary initiate new ones bringing ideas to the team in order to maximise effective working.
To provide cover for other administrative staff within the service during periods of absence, ensuring junior admin staff duties are completed where required
To collate and provide performance data as required on a regular basis as identified to the Business Manager
Monitor and update operational data quality information proactively to ensure targets and standards are met.
To be jointly responsible for updating and maintaining the Service Website.
Assist with the induction of new staff to the team and to assist with other staffing set ups as necessary.
Provide supervision to junior admin staff on a regular basis (monthly) where delegated and as appropriate, identifying training and development needs. To maintain full and appropriate signed written records of all supervision sessions
To address issues of poor performance in conjunction with the Business Manager in accordance with Trust Policy and Procedure.
To comply with data protection requests.
To work in a flexible and open manner in line with the needs of the service. To attend regular supervision and annual appraisal meetings.
To undertake any other duties considered relevant by the management of Lewisham Community Mental Health Team as appropriate to the banding of this post, as negotiated with the Business Manager.
To provide cover for the Business Manager on an adhoc basis as required.
Please see job description/person spec.
Person Specification
,
Essential
- NVQ 3 in Business Administration; or equivalent administrative/secretarial experience
- GCSEs or equivalent qualifications in English Language (A-C grade / grade 4 or above) and Mathematics (A-C / grade 4 or above)
- Administrative experience in the NHS or other complex customer focused organisation
- Awareness and understanding or the importance of maintaining confidentiality and data protection procedures
- Proficient use of Microsoft Outlook, Word, Excel and PowerPoint (Microsoft 365)
- Understanding of Racial Awareness and Diversity
- Excellent interpersonal, verbal and written communication skills & accurate grammar, spelling and punctuation
- Excellent customer relation skills
Desirable
- Experience of working in an NHS environment, ideally in a mental health setting
- Knowledge and understanding of mental health issues
- An understanding of Electronic Patient Journey System, or other relevant NHS Trust electronic database
Person Specification
,
Essential
- NVQ 3 in Business Administration; or equivalent administrative/secretarial experience
- GCSEs or equivalent qualifications in English Language (A-C grade / grade 4 or above) and Mathematics (A-C / grade 4 or above)
- Administrative experience in the NHS or other complex customer focused organisation
- Awareness and understanding or the importance of maintaining confidentiality and data protection procedures
- Proficient use of Microsoft Outlook, Word, Excel and PowerPoint (Microsoft 365)
- Understanding of Racial Awareness and Diversity
- Excellent interpersonal, verbal and written communication skills & accurate grammar, spelling and punctuation
- Excellent customer relation skills
Desirable
- Experience of working in an NHS environment, ideally in a mental health setting
- Knowledge and understanding of mental health issues
- An understanding of Electronic Patient Journey System, or other relevant NHS Trust electronic database
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Employer details
Employer name
South London and Maudsley NHS Foundation Trust
Address
Speedwell Mental Health Centre Please note Team base will move to Heather Close from December 2025
62 Speedwell street
Lewisham
SE8 4AT
Employer's website
https://www.slam.nhs.uk/ (Opens in a new tab)
