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South London and Maudsley NHS Foundation Trust

Engagement Support Officer

The closing date is 10 June 2025

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Job summary

Are you an excellent communicator who enjoys working with people? We are looking for an Engagement Support Officer to join the Strategic Planning and Equalities team. This is a varied and busy role which combines communication and engagement activities with admin duties to support our Trust's strategic priorities.

You will play a key role this year in running a wide range of engagement activities with service users, carers and community members as we refresh our 5 year Trust Strategy. You will also work with service users, carers, community members and staff on the Patient and Carer Race Equality Framework (PCREF) and Trust Anti-Racism action plan.

We are looking for someone with experience of designing engaging content in different formats, as well as strong administrative experience and the ability to work effectively in a busy environment.

Application guidance:

We expect to receive a high number of applications for this role. To be shortlisted, your application must clearly link to the specifics of this role and show that you meet essential criteria. In your supporting statement, please tell us why you this you are right for this role and give a short explanation with examples of how you meet these criteria as a priority:

  • Experience of working directly with service users, carers and community members
  • Strong experience of administrative work, managing a busy and demanding workload
  • Experience of designing engaging content for a wide range of audiences.

Main duties of the job

Engagement duties

  • Act as the first point of contact for all enquiries relating to the Patient and Carer Race Equality Framework (PCREF).
  • Build relationships with community members, patients, carers and colleagues and support them to participate in engagement activities
  • Design and support delivery of engagement events and promotional campaigns for staff groups, community members and service users and carers

Website/intranet/digital and social media communication

  • Manage internal communications and engagement for agreed programmes
  • Design programme content that is exciting, relevant and engaging for all stakeholders and audiences, such as posters, leaflets and videos

Administrative duties

  • Monitor and respond to email and other digital enquiries
  • Support the administration of meetings including taking minutes and maintaining associated records for a variety of workstreams, e.g. attendees lists, feedback and action logs
  • Develop and maintain mailing lists with accuracy and in line with data protection requirements

About us

We are committed to ensuring our staff get the most out of their benefits package and understand the importance of a healthy work life balance. There is an extensive range of excellent benefits for you and your family. It's important to us that you valued and appreciated and that are why we have a comprehensive benefits package on offer.

Some of our benefits are highlighted here:

  • Generous pay, pensions and leave,we offer a comprehensive pay, pensions and leave package which is dependent on the role and length of service.
  • Work life balance,flexible working and support a range of flexible options, such as: part-time working and job sharing.
  • Career development,There are plenty of opportunities to progress your career and we support your development through a number of programmes such as mentoring, coaching, positive people management, collective leadership and other talent programmes
  • NHS discounts,with discounts up to 10% from a variety of well-known retail brands though Health Service Discounts website.

Other benefits include:

  • Counselling services
  • Wellbeing events
  • Long service awards
  • Cycle to work scheme
  • Season ticket loan
  • Childcare vouchers

This role is based at Maudsley Hospital

Our Trust headquarters is located at Denmark Hill less than 5 minutes from the train station (zone 2) and is within walking distance from the beautiful green spaces of Ruskin park and the vibrant high-street that offers great shopping opportunities and with a wide range restaurants.

Details

Date posted

27 May 2025

Pay scheme

Agenda for change

Band

Band 5

Salary

£35,964 to £43,780 a year per annum inclusive of HCAS

Contract

Fixed term

Duration

12 months

Working pattern

Full-time, Job share, Flexible working

Reference number

334-NCL-7191108-TA

Job locations

Maudsley Hospital

Denmark Hill

London

SE58AQ


Job description

Job responsibilities

The Engagement Support Officer will report to the Engagement and Stakeholder Manager and play an important role in a small team delivering a wide range of engagement activities with external and internal stakeholders.

They will support a programme of public engagement activities relating to the Trusts 5 year strategy, which will be refreshed over the next year. This will include organising events and focus groups, preparing communication materials and providing administrative support to planning meetings.

The Engagement Support Officer also plays an important role in supporting the Patient and Carer Race Equality Framework (PCREF) programme, which seeks to improve the access, experience and outcomes of Black, Asian and Minority Ethnic communities accessing mental health support at the Trust. This post holder will work closely with colleagues across the Trust from various professional backgrounds and with service users, carers and diverse communities in Lambeth, Southwark, Croydon and Lewisham.

Skills and qualities sought for this role include: excellent organisation skills, attention to detail, clear and prompt communication skills including written, proficient in Microsoft Office packages, social media platforms (Twitter, Facebook, Instagram etc), design programmes and online software (Canva, slido, Jamboard, survey monkey, Eventbrite etc). The post holder must be able to work in a pressurised environment, managing multiple tasks, problem solving and be used to working to tight deadlines. Having a personable manner and confidence to work with people from diverse backgrounds is essential.

This role involves substantial work with Black, Asian and Minority Ethnic (global majority) communities in Lambeth, Southwark, Croydon and Lewisham personal insight of these communities would be advantageous for taking on this role.

Recruitment process

We will invite shortlisted candidates to complete a short task online as an initial stage between 2123 June. Candidates who perform well in that task will be invited to a final assessment and interview on 27 June. (Dates may change)

Job description

Job responsibilities

The Engagement Support Officer will report to the Engagement and Stakeholder Manager and play an important role in a small team delivering a wide range of engagement activities with external and internal stakeholders.

They will support a programme of public engagement activities relating to the Trusts 5 year strategy, which will be refreshed over the next year. This will include organising events and focus groups, preparing communication materials and providing administrative support to planning meetings.

The Engagement Support Officer also plays an important role in supporting the Patient and Carer Race Equality Framework (PCREF) programme, which seeks to improve the access, experience and outcomes of Black, Asian and Minority Ethnic communities accessing mental health support at the Trust. This post holder will work closely with colleagues across the Trust from various professional backgrounds and with service users, carers and diverse communities in Lambeth, Southwark, Croydon and Lewisham.

Skills and qualities sought for this role include: excellent organisation skills, attention to detail, clear and prompt communication skills including written, proficient in Microsoft Office packages, social media platforms (Twitter, Facebook, Instagram etc), design programmes and online software (Canva, slido, Jamboard, survey monkey, Eventbrite etc). The post holder must be able to work in a pressurised environment, managing multiple tasks, problem solving and be used to working to tight deadlines. Having a personable manner and confidence to work with people from diverse backgrounds is essential.

This role involves substantial work with Black, Asian and Minority Ethnic (global majority) communities in Lambeth, Southwark, Croydon and Lewisham personal insight of these communities would be advantageous for taking on this role.

Recruitment process

We will invite shortlisted candidates to complete a short task online as an initial stage between 2123 June. Candidates who perform well in that task will be invited to a final assessment and interview on 27 June. (Dates may change)

Person Specification

Qualifications

Essential

  • Training to undergraduate degree level or relevant equivalent experience with examples of continued professional development.

Experience

Essential

  • Experience of working directly with service users, carers and community members
  • Demonstrable and strong experience of administrative work, managing a busy and deadline demanding workload
  • Demonstrable experience of designing engaging content for a wide range of audiences

Desirable

  • Experience of working in an NHS/public sector setting
  • Experience of organising events and conferences

Knowledge and Skills

Essential

  • Good verbal and written communications and interpersonal skills
  • Competent user of design programmes such as canva and online software such as slido, Jamboards and Eventbrite
Person Specification

Qualifications

Essential

  • Training to undergraduate degree level or relevant equivalent experience with examples of continued professional development.

Experience

Essential

  • Experience of working directly with service users, carers and community members
  • Demonstrable and strong experience of administrative work, managing a busy and deadline demanding workload
  • Demonstrable experience of designing engaging content for a wide range of audiences

Desirable

  • Experience of working in an NHS/public sector setting
  • Experience of organising events and conferences

Knowledge and Skills

Essential

  • Good verbal and written communications and interpersonal skills
  • Competent user of design programmes such as canva and online software such as slido, Jamboards and Eventbrite

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

South London and Maudsley NHS Foundation Trust

Address

Maudsley Hospital

Denmark Hill

London

SE58AQ


Employer's website

https://www.slam.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

South London and Maudsley NHS Foundation Trust

Address

Maudsley Hospital

Denmark Hill

London

SE58AQ


Employer's website

https://www.slam.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Engagement and Stakeholder Manager

Eva Psychrani

Evangelia.Psychrani@slam.nhs.uk

Details

Date posted

27 May 2025

Pay scheme

Agenda for change

Band

Band 5

Salary

£35,964 to £43,780 a year per annum inclusive of HCAS

Contract

Fixed term

Duration

12 months

Working pattern

Full-time, Job share, Flexible working

Reference number

334-NCL-7191108-TA

Job locations

Maudsley Hospital

Denmark Hill

London

SE58AQ


Supporting documents

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