Job summary
We are looking for a Senior Service Administrator on a permanent basis.
An excellent opportunity has arisen with the Enhanced Recovery Team, an award winning Highly Commended Community Team of the Year.
We are seeking to recruit an approachable, motivated, dedicated and enthusiastic Band 4 AFC Senior Service Administrator to work in the Enhanced Recovery Team (ERT) in Lewisham with the ability to work independently to tight deadlines. ERT works with people with severe and enduring mental health problems in Lewisham who are mostly in funded placements. You will be educated to at least GCSE standard and have secretarial experience. You will possess excellent administrative, organisational and communication skills and be able to work effectively as part of a multi-disciplinary team (MDT). You will have high skills in Microsoft packages, Teams, Word, Excel and PowerPoint and be proficient in the use of Office365. You will be able to prioritise your own workload and pay good attention to detail. A working knowledge of medical terminology and previous experience of working in a Community Setting within the NHS would be useful.
The working pattern is Monday to Friday from 09.00 am to 5.00pm.
In return our service will provide you with high level of supervision and support during your working career with us.
Main duties of the job
The post holder will provide admin support to the clinical team and will also provide admin support to various panels in Lewisham, taking minutes, dealing with and managing contracts and invoices for funded placements i.e. Residential and Nursing care homes. You will work with your counterpart in the council with the spreadsheet for the placements, invoices etc. and to provide required data for the funded placements. You would manage e-roster for the team.
About us
The Enhanced Recovery Team (ERT) is based at the Old Town Hall in Catford and works across the Lewisham borough. The Recovery and Social Inclusion model underpins our service philosophy.
The multi-disciplinary team is peripatetic and works with service-users with age group of 18-65 with high support and complex needs. It provides extra external support, and care co-ordination to a range of high support residential projects.
The team is composed of eight care-coordinators, one psychologist, one assistant psychologist, a Senior Service Administrator, a Consultant psychiatrist, two Junior Doctors, a STaR worker and the team leader. The care coordinators are from nursing, social work and OT backgrounds.
ERT works regularly with some specific inpatient and Supported Accommodation settings. Support is also offered to clients and staff teams in other privately owned CQC registered residential settings. Most of these settings are managed separately from the team, or are non-NHS providers.
Job description
Job responsibilities
Key Responsibilities:
1. Provide highly proficient secretarial and administrative support to the service.
2. To deliver a high standard of customer care that is representative of the service and the overall trusts objectives.
3. Support service-related projects.
4. Assist the service with monitoring, updating and reporting comprehensive service-related activity data.
5. Order and ensure appropriate mechanisms are in place for goods/services provided up to £500.
6. Co-ordinate day to day admin support for the service and assist with the development of administrative processes.
7. To participate in any training and developmental needs as required by the Business Manager/Team Manager.
8. Support the service wide administrative cover arrangements.
Job description
Job responsibilities
Key Responsibilities:
1. Provide highly proficient secretarial and administrative support to the service.
2. To deliver a high standard of customer care that is representative of the service and the overall trusts objectives.
3. Support service-related projects.
4. Assist the service with monitoring, updating and reporting comprehensive service-related activity data.
5. Order and ensure appropriate mechanisms are in place for goods/services provided up to £500.
6. Co-ordinate day to day admin support for the service and assist with the development of administrative processes.
7. To participate in any training and developmental needs as required by the Business Manager/Team Manager.
8. Support the service wide administrative cover arrangements.
Person Specification
Essential
Essential
- Qualifications: Secretarial qualification or demonstrable experience. Good standard of general education including English and Mathematics at least GCSE level A, I
- Experience: Previous secretarial/PA experience. Working to tight deadlines. Team working. Handling confidential information. Developing and implementing administrative systems. Supporting data collection A, I
- Knowledge/Skills: Ability to interpret and follow written guidelines Proficient Audio/Copy typing skills (at least 55WPM). An eye for detail. Conference / Event Organising. Proficient in Teams, Microsoft Outlook, Word, Excel and Power point. Good Verbal communication. Good Written communication. Minute taking. Ability to liaise and work with all levels of staff. Able to use your own initiative and work unsupervised. Flexible in approach and proactive. A I
- Knowledge/Skills: Tact/diplomacy. Preparing, dealing and managing contracts and invoices. Providing data as required. Managing E-Roster. Managing petty cash. To report any maintenance issues. Ordering stationery and other goods. Supporting staff with IT issues. A I
- Any other cognate duties that may be assigned
Desirable
- Experience: Worked in an NHS environment A, I Experience of working with mental health patients A, I
- Knowledge/Skills: An understanding of Electronic Patient Journey System A, I
Person Specification
Essential
Essential
- Qualifications: Secretarial qualification or demonstrable experience. Good standard of general education including English and Mathematics at least GCSE level A, I
- Experience: Previous secretarial/PA experience. Working to tight deadlines. Team working. Handling confidential information. Developing and implementing administrative systems. Supporting data collection A, I
- Knowledge/Skills: Ability to interpret and follow written guidelines Proficient Audio/Copy typing skills (at least 55WPM). An eye for detail. Conference / Event Organising. Proficient in Teams, Microsoft Outlook, Word, Excel and Power point. Good Verbal communication. Good Written communication. Minute taking. Ability to liaise and work with all levels of staff. Able to use your own initiative and work unsupervised. Flexible in approach and proactive. A I
- Knowledge/Skills: Tact/diplomacy. Preparing, dealing and managing contracts and invoices. Providing data as required. Managing E-Roster. Managing petty cash. To report any maintenance issues. Ordering stationery and other goods. Supporting staff with IT issues. A I
- Any other cognate duties that may be assigned
Desirable
- Experience: Worked in an NHS environment A, I Experience of working with mental health patients A, I
- Knowledge/Skills: An understanding of Electronic Patient Journey System A, I
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
South London and Maudsley NHS Foundation Trust
Address
Old Town Hall, Catford Road. London. SE6 4RU
Old Town Hall, Catford Road. London. SE6 4RU
Catford, London.
SE6 4RU
Employer's website
https://www.slam.nhs.uk/ (Opens in a new tab)
