Job summary
An exciting opportunity has arisen for an enthusiastic, experienced and proficient Senior Administrator.
Post holder will offer exceptional customer service while managing the appointment bookings, clinics outpatient calendars and secretarial support for the Lambeth LWC Community teams.
The successful applicant will possess robustorganisationalskills, excellent communication and interpersonal skills and will also be able to demonstrate a sound knowledge of Microsoft Officeprogrammesincluding Outlook, Word and Excel. The post holder will be comfortable with IT and be keen to learn new software packages and processes.This is a challenging roles working within an extremely busy office and it is therefore important that you are enthusiastic, motivated and able to work under pressure. You must be able to demonstrate the ability to work independently and as part of a team.
Main duties of the job
- The post-holder will be responsible for providing a proactive, comprehensive administrative service to a multi-disciplinary team, enabling the team to operate effectively and efficiently.
- The administrator is sometimes the first point of contact for service users, families/carers and other members of the person's network and plays an important role in ensuring a good patient experience and positive image of the service.
- Managing and overseeing the administrative component of the Trust patient database, i.e. inputting referral and patient information, monitoring and updating data quality, and data protection request.
- To monitor and maintain accurate waiting lists, in conjunction with the clinical team, provide report, data cleansing.
- Organising and minute taking for various meetings.
About us
We are committed to ensuring our staff get the most out of their benefits packageand understand the importance of a healthy work life balance. There is an extensive range of excellent benefits for you and your family. We want you to feel like you are part of a close knit team at SLaM. It's important to us that you valued and appreciated and that are why we have a comprehensive benefits package on offer
Some of our benefits arehighlighted here:
Generous pay, pensions and leave,we offer a comprehensive pay, pensions and leave package which is dependent on the role and length of service.
Work life balance,flexible working and support a range of flexible options, such as: part-time working and job sharing.
Career development,There are plenty of opportunities to progress your career and we support your development through a number of programmes such as mentoring, coaching, positive people management, collective leadership and other talent programmes
Car lease,our staff benefits from competitive deals to lease cars
Accommodation,our staff benefits fromkeyworker housing available which is available on selected sites
NHS discounts,with discounts up to 10%from a variety of well-known retail brands though Health Service Discounts website.
Job description
Job responsibilities
Key Responsibilities:
1. Responsible for the day-to-day administration within the community service.
2. To be proficient with Microsoft office applications on behalf of the clinical team, including booking appointments with the consultants and the care co-ordinators.
3. Deal sensitively with patients, patient's relatives and clinical staff and ensure that urgent matters are drawn to the attention of relevant staff quickly and accurately.
4. Responsible for the recording, maintaining, updating and accuracy of clinical activity and patient information pertaining to the service. Ensure activity on the ePJS is accurate.
5. To assist with recruitment and retention of junior administrators.
6. To be involved with the induction and liaising with digital services to get new staff to the team onto the system.
7. Maintain office systems, enabling the prompt retrieval of information.
8. To manage the team petty cash expenses and reimbursing staff following procedure.
9. To maintain and ensure high levels of data collection and data quality for the service, achieving 100% accuracy in specific identified areas in line with Trust targets.
10. To support and work in close liaison with multi-professional team.
11. To take overall responsibility for maintaining and updating an accurate waitinglist for the unit on a weekly basis, ensuring excellent communication links with the clinical staff to enable them to make informed decisions regarding individual patients.
12. To be involved in staff meetings and discussions as appropriate.
13. To have basic knowledge of digital services to assist colleagues with IT tasks.
14. To takes minutes as required at various meetings and attend Teams meetings as required.
15. Support the service wide and local administrative cover arrangements.
16. To work on other sites as required.
17. To be responsible for booking travel and accommodation.
18. To provide Ad-hoc administrative and project support
19. Process e-procurements requests when required.
20. To undertake task deemed necessary to the grade and the needs of the service
Job description
Job responsibilities
Key Responsibilities:
1. Responsible for the day-to-day administration within the community service.
2. To be proficient with Microsoft office applications on behalf of the clinical team, including booking appointments with the consultants and the care co-ordinators.
3. Deal sensitively with patients, patient's relatives and clinical staff and ensure that urgent matters are drawn to the attention of relevant staff quickly and accurately.
4. Responsible for the recording, maintaining, updating and accuracy of clinical activity and patient information pertaining to the service. Ensure activity on the ePJS is accurate.
5. To assist with recruitment and retention of junior administrators.
6. To be involved with the induction and liaising with digital services to get new staff to the team onto the system.
7. Maintain office systems, enabling the prompt retrieval of information.
8. To manage the team petty cash expenses and reimbursing staff following procedure.
9. To maintain and ensure high levels of data collection and data quality for the service, achieving 100% accuracy in specific identified areas in line with Trust targets.
10. To support and work in close liaison with multi-professional team.
11. To take overall responsibility for maintaining and updating an accurate waitinglist for the unit on a weekly basis, ensuring excellent communication links with the clinical staff to enable them to make informed decisions regarding individual patients.
12. To be involved in staff meetings and discussions as appropriate.
13. To have basic knowledge of digital services to assist colleagues with IT tasks.
14. To takes minutes as required at various meetings and attend Teams meetings as required.
15. Support the service wide and local administrative cover arrangements.
16. To work on other sites as required.
17. To be responsible for booking travel and accommodation.
18. To provide Ad-hoc administrative and project support
19. Process e-procurements requests when required.
20. To undertake task deemed necessary to the grade and the needs of the service
Person Specification
Essential and Desirable criteria
Essential
- Secretarial qualification or demonstrable experience Good standard of general education including English and Mathematics gaining grades A-C.
- RSA3 or equivalent knowledge of range of administrative skills. Intermediate/ advance experience with Excel
- Working to tight deadlines Team working
- Good verbal, written communication skills Ability to liaise and work with all levels of staff
- Handling confidential information with tact and diplomacy Developing and implementing administrative systems
- Able to use initiative at work to get tasks completed Supporting junior administrative staff
- Supporting data collection Diary management
Desirable
- Experience of working in an NHS environment, ideally in a mental health setting
- Knowledge and understanding of mental health issues
- An understanding of Electronic Patient Journey System, or other relevant NHS Trust electronic database
Person Specification
Essential and Desirable criteria
Essential
- Secretarial qualification or demonstrable experience Good standard of general education including English and Mathematics gaining grades A-C.
- RSA3 or equivalent knowledge of range of administrative skills. Intermediate/ advance experience with Excel
- Working to tight deadlines Team working
- Good verbal, written communication skills Ability to liaise and work with all levels of staff
- Handling confidential information with tact and diplomacy Developing and implementing administrative systems
- Able to use initiative at work to get tasks completed Supporting junior administrative staff
- Supporting data collection Diary management
Desirable
- Experience of working in an NHS environment, ideally in a mental health setting
- Knowledge and understanding of mental health issues
- An understanding of Electronic Patient Journey System, or other relevant NHS Trust electronic database
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
