Job summary
The post holder will be part of an administrative team who are responsible for providing a proactive, comprehensive administrative service to a multi-disciplinary team, enabling the team to operate effectively and efficiently. As we are the first point of contact, good communication, organisational and people skills are also required, along with the ability to multi-task in a very busy environment
The post holder will need to be enthusiastic and hardworking and be part of a team providing a Helpdesk Service for SLAM sites and the dispersed Properties.
Main duties of the job
You would need to be able to maintain the daily data inputting for the Helpdesk via Planet FM Systems. The post holder will also have knowledge of Purchasing Database Software, and have an understanding of the Trust SFI's, Procurement and Purchasing/
You would be expected to be able to operate several different software packages. It will include some technical and assistance in supporting the Annual Contract workload. To include forward planning as well as day to day operational running of Estates functions, supporting and to maintain accurate information and statutory records of Compliance for the SLAM Trust Properties.
About us
The South London and Maudsley NHS Foundation Trust is one of the largest Mental Health Trusts in the UK providing a full range of Mental Health Services and Substance Misuse Services to people in South East London and Specialist Mental Health Services to people from across the UK.
Job description
Job responsibilities
To act as part of the CEF Team, being the first point of contact. Being able to assist Clients, Contractors, Suppliers and members of the public in a helpful and diplomatic manner to be able to screen and re-route calls as required. Providing a proficient administrative support to the CEF Teams. This is to include preparing correspondence, proof reading documents, photocopying and filling scanning, distribution of post.
To deliver a high standard of customer care that is representative of the service and the overall trusts objectives
Establish good working relationships with customers and attend to enquiries in a timely, courteous and professional manner. Promote the department as an efficient and effective support service by providing prompt advice and guidance to staff at all levels.
Provide advice and support to Trust personnel (including Senior Managers, Supplies colleagues) with regard to Statutory Compliance.
Job description
Job responsibilities
To act as part of the CEF Team, being the first point of contact. Being able to assist Clients, Contractors, Suppliers and members of the public in a helpful and diplomatic manner to be able to screen and re-route calls as required. Providing a proficient administrative support to the CEF Teams. This is to include preparing correspondence, proof reading documents, photocopying and filling scanning, distribution of post.
To deliver a high standard of customer care that is representative of the service and the overall trusts objectives
Establish good working relationships with customers and attend to enquiries in a timely, courteous and professional manner. Promote the department as an efficient and effective support service by providing prompt advice and guidance to staff at all levels.
Provide advice and support to Trust personnel (including Senior Managers, Supplies colleagues) with regard to Statutory Compliance.
Person Specification
Education and Qualifications
Essential
- oGood general standard of education to NVQ Level 3
- oGood Standard of General Education including English and Maths
- oNEC Training or equivalent experience
Desirable
- oWillingness to learn existing and new computer software packages.
Experience
Essential
- oExperience in preparation of spread sheet and database systems and providing reports and data
- oExperienced in using numerous IT systems, Planet/Excel/Micad
- oAct within SFI's and relevant Trust Policies and Procedures.
- oExperience in supporting contract Managers to include attendance at technical meetings.
Desirable
- oKnowledge & experience of working within a mental health or healthcare environment
Skills and Knowledge
Essential
- oAbility to interpret and follow written instruction
- oEffective Time Management Skills
- oConference or Event Organising
Desirable
- oAbility to use own initiative and plan workload to avoid backlog
- oAbility to write basic reports/letter and specification
Person Specification
Education and Qualifications
Essential
- oGood general standard of education to NVQ Level 3
- oGood Standard of General Education including English and Maths
- oNEC Training or equivalent experience
Desirable
- oWillingness to learn existing and new computer software packages.
Experience
Essential
- oExperience in preparation of spread sheet and database systems and providing reports and data
- oExperienced in using numerous IT systems, Planet/Excel/Micad
- oAct within SFI's and relevant Trust Policies and Procedures.
- oExperience in supporting contract Managers to include attendance at technical meetings.
Desirable
- oKnowledge & experience of working within a mental health or healthcare environment
Skills and Knowledge
Essential
- oAbility to interpret and follow written instruction
- oEffective Time Management Skills
- oConference or Event Organising
Desirable
- oAbility to use own initiative and plan workload to avoid backlog
- oAbility to write basic reports/letter and specification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
