Head of Soft FM

South London and Maudsley NHS Foundation Trust

The closing date is 20 May 2025

Job summary

An exciting full-time, permanent leadership opportunity has arisen within South London and Maudsley's Capital Estates and Facilities Directorate. This role is focused on delivering high-quality FM services that support outstanding mental healthcare across our Trust sites, ensuring our services are safe, efficient, and aligned with the Trust's strategic priorities.

About the role:

This is a key leadership position within the Capital Estates and Facilities department, reporting directly to the Director of Estates and Facilities. As the Head of Soft FM, you will have the opportunity to lead and influence the delivery of essential support services across the Trust, contributing to a safe and positive environment for patients, visitors, and staff.

The role involves a mix of strategic leadership and hands-on operational management. You will oversee a range of Facilities Management services, including Catering, Portering, Housekeeping, Transport, Waste, and Residential Accommodation

We are seeking an inclusive, values-driven leader with a proven track record in Facilities Management who is passionate about service improvement, innovation, and sustainability. Your leadership will be key to improving service quality and ensuring compliance with national standards and Trust guidelines.

Main duties of the job

As the Head of Soft FM, you will:

Lead the development and implementation of an operational service plan, focusing on service improvement, innovation, and efficiency.

Strategic lead for the Catering and Domestic contracts and ensuring good and safe quality for the Trust and value for money

Oversee the operational delivery of all FM services, ensuring they meet high standards of quality, safety, and efficiency.

Develop and maintain efficient systems, policies, and procedures to ensure compliance with regulatory requirements.

Work closely with clinical teams, ward matrons, and stakeholders to provide the best possible services to patients and support the Trust's strategic goals.

Monitor and report on service performance, identify areas for improvement, and implement action plans to enhance service delivery.

Act as a deputy budget holder for Facilities budgets, manage financial planning, and support the development of the annual capital programme.

Ensure robust compliance with health and safety regulations, including Infection Control, Hygiene Code, Food Safety Laws, COSHH, and Environmental Protection.

Lead a diverse team of Facilities Managers, supporting their professional development and encouraging an inclusive, high-performance culture.

About us

At South London and Maudsley, we are committed to fostering an environment where leadership, innovation, and collaboration are encouraged. We value the development of our staff and offer access to a range of professional learning opportunities.There is an extensive range of excellent benefits for you and your family. It's important to us that you are valued and appreciated and that is why we have a comprehensive benefits package on offer

Some of our benefits are highlighted here:

Generous pay, pensions and leave, we offer a comprehensive pay, pensions and leave package, which is dependent on the role and length of service.

Work life balance, flexible working and support with a range of flexible options, such as: part-time working and job sharing.

Career development, there are plenty of opportunities to progress your career and we support your development through a number of programmes such as mentoring, coaching, positive people management, collective leadership and other talent programmes

Car lease, our staff benefits from competitive deals to lease cars

Accommodation, our staff benefits from keyworker housing available which is available on selected sites

NHS discounts, with discounts up to 10% from a variety of well-known retail brands though Health Service Discounts website.

For a full list of our benefits please visit:https://www.slam.nhs.uk/media/421262/Working%20at%20SLaM.pdf

Date posted

06 May 2025

Pay scheme

Agenda for change

Band

Band 8c

Salary

£82,462 to £93,773 a year per annum inclusive of HCAS

Contract

Permanent

Working pattern

Full-time

Reference number

334-NCL-6809096

Job locations

Maudsley

Denmark Hill

London

SE5 8AZ

Job description

Job responsibilities

Please, see attached JD and person specification for Head of FM. We look forward to receiving your application.

Job description

Job responsibilities

Please, see attached JD and person specification for Head of FM. We look forward to receiving your application.

Person Specification

Qualifications

Essential

Educated to Master's level or equivalent in a relevant field, or appropriate specialist qualifications and experience.

Desirable

A degree in Facilities Management or related field

Experience

Essential

Significant senior management experience in FM, with a proven track record in leading change, policy, and operational management.
Experience in compliance with health and safety standards, particularly in environments requiring high levels of cleanliness and infection control.
Proven ability to manage a diverse workforce and lead service delivery in complex environments.

Desirable

Experience in market testing, procurement, and delivering cost-efficient services

Knowledge / Skills

Essential

Strong ability to interpret and apply complex data and legislation to strategy and service development.
Experience in financial management, including long-term financial oversight and daily budget control.
Customer-focused with a commitment to delivering high-quality services.
Excellent communication skills and the ability to engage a diverse team. o

Desirable

Strong Leadership, Pragmatic, Inclusive and flexible

Person Specification

Qualifications

Essential

Educated to Master's level or equivalent in a relevant field, or appropriate specialist qualifications and experience.

Desirable

A degree in Facilities Management or related field

Experience

Essential

Significant senior management experience in FM, with a proven track record in leading change, policy, and operational management.
Experience in compliance with health and safety standards, particularly in environments requiring high levels of cleanliness and infection control.
Proven ability to manage a diverse workforce and lead service delivery in complex environments.

Desirable

Experience in market testing, procurement, and delivering cost-efficient services

Knowledge / Skills

Essential

Strong ability to interpret and apply complex data and legislation to strategy and service development.
Experience in financial management, including long-term financial oversight and daily budget control.
Customer-focused with a commitment to delivering high-quality services.
Excellent communication skills and the ability to engage a diverse team. o

Desirable

Strong Leadership, Pragmatic, Inclusive and flexible

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information