Inpatient Administrator

Job description

Job responsibilities

To provide comprehensive administrative and secretarial support to three Wards in an efficient, effective and courteous manner.

Provide general admin support to the Ward Team (typing, filing, photocopying, faxing, scanning, informal note taking, distributing post, data collection, organising transport).

Uploading information onto the electronic Patients' Journey system.

To support the Team Leader to provide up-to-date data and to ensure that data quality and clinical quality targets are achieved by notifying the Team Leader when the data is not at the required level.

To be fully competent in the use of office equipment within the team base and check they are fully maintained and functioning and report repairs or replacements as appropriate.

Liaising with Works Department as and when necessary to ensure department is fully functional.

To assist in the induction and support of new and temporary staff to ensure the smooth running of the ward.

Liaise with the BDP Patient Information Lead to ensure service leaflets are up to date and available to patients. Ensure Trust leaflets are stocked/ available.

To ensure appropriate use of resources and taking responsibility for the ordering of both stock and non-stock items. Ensuring that sufficient stock is available at all times and kept in a tidy and accessible location.

Dealing sensitively with telephone and personal enquiries from patients, carers, relatives and other professionals in a tactful and polite manner, and taking appropriate action where necessary. Ensuring at all times a high level of confidentiality.

Arranging transport for Patients and liaising with the BDP Driver

To provide cover for Inpatient Secretary during annual leave and short term sickness.

Person Specification

Qualifications

Essential

• Educated to O Level/GSCE standard or equivalent, including English and Maths
• NVQ Level 2 in Business and administration or equivalent standard
• Excellent communication skills, ability to communicate effectively and remain professionals at all times
• Good word processing and computer skills

Experience

Essential

• Experience of secretarial and administrative procedures
• Experience of working within an administrative role

Desirable

• Experience of using Publisher
• Experience of working within a mental health service

Knowledge

Essential

• Knowledge of secretarial and administrative procedures
• Awareness and understanding of the importance of maintaining confidentiality and data protection procedures.
• Good customer relation skills
• Excellent interpersonal, verbal and written communication skills

Desirable

• Knowledge of Electronic Patient Journey System (EPJS)

Abilities

Essential

• To communicate with a wide range of disciplines and staff of all levels Proficient IT & typing skills - Word, Powerpoint, Excel, Email
• Ability to work within a complex and demanding environment
• Ability to assess, prioritise and organise self
• Able to work in an organised and logical manner with a systemic approach to work.
• Ability to work as a team member and willingness to learn new skills
• Ability to plan ahead, using own initiative and prioritise workload without supervision and making sure deadlines are met
• Able to resolve difficult situations assertively and know when to refer for assistance.
• A confident and courteous telephone manner
• Promote at all times a positive image of mental health illness ensuring respect for the dignity and rights of individuals is upheld at all times
• Pleasant and calm manner.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

South London and Maudsley NHS Foundation Trust

Address

River House Bethlem Royal Hospital

Beckenham

BR3 3BX

Employer's website

https://www.slam.nhs.uk/ (Opens in a new tab)