Security Team Leader

Job description

Job responsibilities

1. Collaborate with Facilities Manager and Security Operatives and local Facilities Teams to enforce good practices and ensure compliance with trust policies and the trusts five commitments.

2. To manage both the Day and Night Control Room Operatives, allocating tasks as required, ensuring that Appraisals completed Annually and Supervisions are completed every 4-6 weeks and are documented on the Trusts Training System and all of the teams mandatory training is up to date.

3. To complete weekly equipment audits, to ensure that equipment is in working order and report all equipment failures and raise any issues of concern to ensure continuity of the system.

4. Remain current with mandatory training and continually assess training needs to maintain job competency and address skill gaps.

5. Use the Trust's reporting platforms to report any policy breaches and manage security issues promptly.

6. Provide excellent customer service at the Control Room, and effectively managing challenging interactions and emergencies.

7. To assist in providing an effective and efficient CCTV service under the direction of the Facilities Manager. This will include the following work objectives: to operate and monitor all systems within the control room in an effective and efficient manner. To ensure all work is undertaken in compliance with the operating procedures, current legislation (GDPR) and current code of practice, to liaise with the police, other agencies and members of staff by various communication systems to ensure the system is used effectively to support the objectives of the service

8. To respond to all alarm activations, CCTV incidents and calls taken on the emergency phone.

9. To produce all evidential records and witness statements to a high standard acceptable to the rules of evidence and current legislation and to record all events and actions in a clear and accurate format through the use of the current software-based solution used by the CCTV control room.

10. To provide an efficient and courteous radio/ascom and telephone answering service when dealing with a vast array of issues.

11. To control access to all visitors to the control room in order to maintain high security and confidentially of the CCTV operation

12. Report any breaches of policies in line with Datix reporting policy.

13. Send out communications and notices on behalf of the team leader or facilities manager, ensuring efficient and effective work practices and adherence to quality standards.

14. Act as Fire Marshall for own service area, carrying out monthly audits, acting as point of contact with Emergency Services/DSN during any evacuations of work area.

15. Follow and enforce emergency and security procedures to maintain a safe and orderly environment.

16. To work closely with Local Facilities Team Leader and Facilities Teams on each site to ensure that there is a complete security monitoring both electronically and in person to work as a complete team.

Person Specification

Qualifications

Essential

• FM Apprenticeship level 3
• S.I.A / C.C.T.V certificated.
• Functional skills Level 2 Maths and English
• Working knowledge of Health and Safety legislation. (A/I)

Experience

Essential

• Experience of leading a team
• Excellent interpersonal skills with the ability to relate to people at all levels.
• The ability to manage conflict and identify where escalation to senior staff is necessary.
• Proficient in Microsoft Word, Excel, Power Point and Outlook
• Demonstrable experience of practice and procedures relevant to the area of work

Desirable

• Familiar with Planet F.M (Facility Management) (Facility Management) software
• Fire Marshall
• Apprenticeship course registration
• First Aid at Work certified.

Knowledge

Essential

• Clear and concise verbal and written communication skills.
• Ability to use initiative and problem solve, in a busy environment
• .Demonstrate working knowledge of GDPR, CCTV legislation and Information Governance

Desirable

• N.H.S experience especially in a Mental health setting.
• Customer service experience preferably in a health care setting
• Datix proficient

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

South London and Maudsley NHS Foundation Trust

Address

Bethlem Royal Hospital

Monks Orchard Road

Beckenham

BR3 3BX

Employer's website

https://www.slam.nhs.uk/ (Opens in a new tab)