Job summary
We have an incredibly exciting and rare opportunity to play a key role in the successful implementation of an exciting new community mental health pilot. The programme is a strategic priority for the Trust and will have a major national profile with NHS England who are hoping that the pilot will radically transform how we deliver mental health care in the UK.
Following a highly competitive bid process, Lewisham was selected by NHS England as one of six national pilot sites to test a new model of mental health care for adults with serious mental health needs. The bid was led by South London and Maudsley NHS Foundation Trust, as part of the Lewisham Mental Health Alliance.
We are therefore looking for exceptional candidates with experience of administration and project support. Our ideal candidate will also have values that will match the ethos and outcomes that the pilot is seeking to achieve for patients, families, and local communities.
Main duties of the job
The post holder will be an integral part of the core programme team, working with the local neighbourhood team to prepare for the implementation of a new way of delivering mental health services with the hope of opening doors to a new centre in 2025. The preparatory work will include changes to long-standing cultural practices and processes, as well as finding a new facility for a community mental health centre. The pilot is expected to run for two years.
The postholder will play a motivational and inspirational role, in helping and supporting the goals and objectives of the programme through administrative support, project coordination, monitoring and reporting, risk and issue management, document control, and stakeholder engagement.
They must be able to use initiative in dealing with enquiries from stakeholders, promoting the professional and caring image of the team.
They will therefore need to be self-motivated with excellent written, communication, interpersonal and organisational skills and have a flexible approach to work; they must enjoy working as part of a team as they contribute to the delivery of a high-quality service.
About us
South London and Maudsley NHS Foundation Trust(SLaM) offer the widest range of NHS mental health services in the UK as well as substance misuse services for people who are addicted to drugs and alcohol. We work closely with the Institute of Psychiatry, Psychology and Neuroscience (IoPPN), King's College London and are part of King's Health Partners Academic Health Sciences Centre. There are very few organisations in the world that have such wide-ranging capabilities working with mental illness. Our scope is unique because it is built on three major foundations: care and treatment, science and research, and training.
We are committed to ensuring our staff get the most out of their benefits package and understand the importance of a healthy work life balance. There is an extensive range of excellent benefits for you and your family.
We want you to feel like you are part of a close knit team at South London and Maudsley. It's important to us that you valued and appreciated and that are why we have a comprehensive benefits package on offer.
Job description
Job responsibilities
- Provide administrative support and coordinate the day-to-day activities of the programme.
- Provide secretariat support to the core programme team, including managing, and coordinating diaries.
- Plan, prepare and co-ordinate a range of meetings and forums, including confirming agendas, sharing apologies, taking actions, distributing actions and monitoring of actions.
- Be the initial point of contact for all correspondence for the programme, using personal judgment to action and problem solve appropriately.
- Put in place and maintain systems and processes and ensure that the goals and objectives of the programme can be achieved in an effective and efficient way.
- Build and maintain relationships with stakeholders and have the ability to communicate confidently with individuals at all levels both within and outside the organisation.
- Keep the programme team organised and use own initiative to keep the programme moving in the right direction.
- Support with the booking of venues for any events, workshops and meetings, and associated activities such as circulating joining instructions, completing attendance registration, non-routine activity and ensuring all documentations have been distributed.
Project Support duties
Provide project support to the programme, including supporting the completion and maintenance of key project/programme documents and templates.
Support the Programme Manager with the delivery of various workstreams and working groups.
Be responsible for the production of specified deliverables as defined by the Programme Manager by undertaking specific activities, in relation to project coordination, governance, monitoring and reporting, risk and issue management, and document control.
Other duties
Participate in business, team, and departmental meetings to support service planning and new developments, and to work as part of a team.
Manage own workload and report any difficulties to line manager.
Maintain own personal development.
Undertake any other administrative duties appropriate to the pay band.
Job description
Job responsibilities
- Provide administrative support and coordinate the day-to-day activities of the programme.
- Provide secretariat support to the core programme team, including managing, and coordinating diaries.
- Plan, prepare and co-ordinate a range of meetings and forums, including confirming agendas, sharing apologies, taking actions, distributing actions and monitoring of actions.
- Be the initial point of contact for all correspondence for the programme, using personal judgment to action and problem solve appropriately.
- Put in place and maintain systems and processes and ensure that the goals and objectives of the programme can be achieved in an effective and efficient way.
- Build and maintain relationships with stakeholders and have the ability to communicate confidently with individuals at all levels both within and outside the organisation.
- Keep the programme team organised and use own initiative to keep the programme moving in the right direction.
- Support with the booking of venues for any events, workshops and meetings, and associated activities such as circulating joining instructions, completing attendance registration, non-routine activity and ensuring all documentations have been distributed.
Project Support duties
Provide project support to the programme, including supporting the completion and maintenance of key project/programme documents and templates.
Support the Programme Manager with the delivery of various workstreams and working groups.
Be responsible for the production of specified deliverables as defined by the Programme Manager by undertaking specific activities, in relation to project coordination, governance, monitoring and reporting, risk and issue management, and document control.
Other duties
Participate in business, team, and departmental meetings to support service planning and new developments, and to work as part of a team.
Manage own workload and report any difficulties to line manager.
Maintain own personal development.
Undertake any other administrative duties appropriate to the pay band.
Person Specification
Education and Qualifications
Essential
- Degree or equivalent demonstrable experience.
- Evidence of continued professional development
Desirable
- Project Management qualification (e.g. PRINCE2 or equivalent)
Experience and Knowledge
Essential
- Experience of working in a busy administration capacity
- Experience of project management administration and/or experience of working in a project environment.
- Experience of customer service/dealing with people face to face, email and by telephone
- Experience of working as part of a team
- Demonstrable experience in the use of MS Office including Word, Excel, PowerPoint, Access, and Outlook.
- Experience of working under pressure and delivering to tight deadlines
Desirable
- Experience of working in the NHS
- Experience of working in a mental health environment
- A good understanding of how mental health hospitals work
Skills and Abilities
Essential
- Excellent organisational skills, and the ability to identify priorities
- Good written and oral communication skills
- Good report drafting and minute taking skills
- Capable of understanding the wider objectives of a Programme
- Responsive to a changing environment
- Able to engage effectively in dialogue with individuals and stakeholders at all levels
- Excellent attention to detail, with the ability to communicate verbally and in writing with a range of audiences in an easily understood manner
- Ability to work using your own initiative and work unsupervised
- Ability to demonstrate initiative and resilience to deal with challenges and resistance
Desirable
- Previous experience in project management and planning
- Skilled in the use of project/programme templates e.g. project plans, risk registers, highlight reports etc.
Person Specification
Education and Qualifications
Essential
- Degree or equivalent demonstrable experience.
- Evidence of continued professional development
Desirable
- Project Management qualification (e.g. PRINCE2 or equivalent)
Experience and Knowledge
Essential
- Experience of working in a busy administration capacity
- Experience of project management administration and/or experience of working in a project environment.
- Experience of customer service/dealing with people face to face, email and by telephone
- Experience of working as part of a team
- Demonstrable experience in the use of MS Office including Word, Excel, PowerPoint, Access, and Outlook.
- Experience of working under pressure and delivering to tight deadlines
Desirable
- Experience of working in the NHS
- Experience of working in a mental health environment
- A good understanding of how mental health hospitals work
Skills and Abilities
Essential
- Excellent organisational skills, and the ability to identify priorities
- Good written and oral communication skills
- Good report drafting and minute taking skills
- Capable of understanding the wider objectives of a Programme
- Responsive to a changing environment
- Able to engage effectively in dialogue with individuals and stakeholders at all levels
- Excellent attention to detail, with the ability to communicate verbally and in writing with a range of audiences in an easily understood manner
- Ability to work using your own initiative and work unsupervised
- Ability to demonstrate initiative and resilience to deal with challenges and resistance
Desirable
- Previous experience in project management and planning
- Skilled in the use of project/programme templates e.g. project plans, risk registers, highlight reports etc.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
