Job summary
Band 8a- Clinical Service Lead
An excellent opportunity has arisen to work within the Southwark Right Care Team as the Clinical Service Lead.The post holder will be responsible for driving clinical and operational improvement in Right Care within the Southwark Directorate with day-to-day operational responsibility for understanding and driving down delays experienced by our service users accessing crisis and inpatient services.
The Clinical Service Lead will report to the General Manager for Crisis Services where they can escalate delays in resolving barriers to discharges from our inpatient wards. There is also an exciting opportunity to support the General Manager for Crisis Services in the development of innovative projects to improve crisis service offers and embed the Right Care Programme across the crisis and inpatient pathways.
Applicants must have the ability to build positive and effective professional relationships, work with a range experienced leaders and be a credible practitioner.
Main duties of the job
The post holder will work closely with the community teams and inpatient wards to develop systems to unblock delays in discharge.The post holder will focus on unblocking barriers related to interface with community teams, accommodation, placement, welfare, domestic issues, advisory/funding panels, safeguarding issues etc.
Do You have excellent and highly developed communication, negotiation, and problem-solving skills?
Do you possess highly specialist knowledge and expertise in assessment, complex planning, implementation, and overall evaluation of individual patient journey where a likely delay in discharge is indicated?
Do you have the ability to work in partnership with our crisis, acute and community services to unblock barriers across our mental health and social care system? This is an opportunity for you to become part of a dynamic team!In return the Directorate and the Trust will provide excellent support and encouragement for personal and professional development.
The Trust is dedicated to managing and developing a range of mental health services, working closely with service users and carers, our four partner local authorities, ICB and NHS hospitals. Services are primarily focused on people with severe and enduring mental illness. However, it also promotes good mental health, early intervention to prevent more serious problems and provide support to primary care in dealing with people with less severe problems.
About us
South London and Maudsley NHS Foundation Trustis a large and diverse organisation providing core mental health services to the Boroughs of Southwark, Lewisham, Lambeth and Croydon and specialist services both regionally and nationally. The Trust is also involved in a number of international mental health projects.
The Trust has 4,800 staff. We treat 64,000 patients a year in the community across 74 community sites and provide inpatient care to 3700 people a year, in 786 beds across 8 inpatient sites. The trust has an annual turnover of £381 million. It has close links in education and research with the Institute of Psychiatry and Guy's, King's and St Thomas' School of Medicine, both of which are part of King's College London. This close collaboration involves working to ensure that developments and research feed directly into clinical practice. Its academic links with King's College London, which also include the Nightingale Institute and South Bank University, enables us to ensure that our health care staff receive high quality clinical training at both pre-qualification (or registration) stage and in specialist skills (post qualification).
Job description
Job responsibilities
The Right Care Clinical Service Lead will work across Inpatient, Crisis and Community services within the Southwark Directorate.
The role reports directly to the inpatient and Crisis Services General Manager with strong links maintained with the Right Care Team, inpatient wards, Home Treatment Team, Psychiatric Liaison, ARC and the Trust Right Care Programme.
The purpose of the role is to ensure the directorate delivers a reduction in readmission, length of stay and bed occupancy on the inpatient units and more generally improve patients access, experience, and outcome.
The post will require excellent and highly developed communication, negotiation, and problem-solving skills.
The post holder will utilise highly specialist knowledge and expertise through comprehensive support in the assessment, complex planning, implementation, and overall evaluation of individual patient where a likely delay in discharge is indicated. In these circumstances, liaison with multi-disciplinary teams and external partners to plan complex discharges and resolve organisational or external issues impacting on a timely transfer of care are required.
The role necessitates strong and confident clinical decision-making ability.
The post-holder will understand the principles of critical thinking and positive risk taking and be confident to apply these in practice to aid staff in the management of Right Care.
The post holder will actively pursue actions relating to patients who are delayed discharges due to barriers. This will require the post holder to work collaboratively with all relevant parties including external agencies.
The post holder will be accountable for escalating internal and external issues and delays that cannot be resolved in a timely manner and provide assurance once a resolution is achieved. They are responsible for the accurate identification and reporting of delayed transfers of care (DTOC).
To form effective relationships with inpatient services to facilitate early effective discharge. Maintain and develop Primary Care liaison with an attached GP Practice as required.
To be responsible for facilitating student nurse training placements including offering teaching sessions and training. To undertake link working roles as delegated e.g. with Nursing Colleges, Carer Groups. To participate in project work with the team as delegated.
To abide by professional Code of Conduct and maintain current professional registration and revalidation. To abide by the policies and protocols of the South London and Maudsley NHS Trust and Local Authority.
To keep abreast of all developments pertaining to the provision of Right Care initiatives. To contribute to effective multidisciplinary team working.
To meet regularly with the General Manager for supervision, objective setting and appraisal.
To attend Team clinical review meetings and group supervision.
To keep the General Manager informed of any situation concerning service user or staff health and safety as necessary.
To input and update digital client information systems ensuring that entries are accurate and timely.
To participate in the management of change.
To undertake other duties appropriate to grade as requested by the General Manager.
A key function of the role is to develop and maintain a robust reporting system demand and an accurate daily representation of capacity along with a 7-day forecast.
The post holder will gather and synthesise information obtained from the Right Care Team, inpatient Bed Management Meeting, Zoning information from community services, ED Liaison activities, Multi Agency Discharge Events (MADE), Delayed Transfer of Care (DToC)/CRFD huddles, Daily Clinical Care meeting (DCCM) and the Acute Referral Centre for Borough demand and capacity planning and across the directorate.
The role is Monday to Friday, 09:00 17:00, although some flexibility may be required.
Job description
Job responsibilities
The Right Care Clinical Service Lead will work across Inpatient, Crisis and Community services within the Southwark Directorate.
The role reports directly to the inpatient and Crisis Services General Manager with strong links maintained with the Right Care Team, inpatient wards, Home Treatment Team, Psychiatric Liaison, ARC and the Trust Right Care Programme.
The purpose of the role is to ensure the directorate delivers a reduction in readmission, length of stay and bed occupancy on the inpatient units and more generally improve patients access, experience, and outcome.
The post will require excellent and highly developed communication, negotiation, and problem-solving skills.
The post holder will utilise highly specialist knowledge and expertise through comprehensive support in the assessment, complex planning, implementation, and overall evaluation of individual patient where a likely delay in discharge is indicated. In these circumstances, liaison with multi-disciplinary teams and external partners to plan complex discharges and resolve organisational or external issues impacting on a timely transfer of care are required.
The role necessitates strong and confident clinical decision-making ability.
The post-holder will understand the principles of critical thinking and positive risk taking and be confident to apply these in practice to aid staff in the management of Right Care.
The post holder will actively pursue actions relating to patients who are delayed discharges due to barriers. This will require the post holder to work collaboratively with all relevant parties including external agencies.
The post holder will be accountable for escalating internal and external issues and delays that cannot be resolved in a timely manner and provide assurance once a resolution is achieved. They are responsible for the accurate identification and reporting of delayed transfers of care (DTOC).
To form effective relationships with inpatient services to facilitate early effective discharge. Maintain and develop Primary Care liaison with an attached GP Practice as required.
To be responsible for facilitating student nurse training placements including offering teaching sessions and training. To undertake link working roles as delegated e.g. with Nursing Colleges, Carer Groups. To participate in project work with the team as delegated.
To abide by professional Code of Conduct and maintain current professional registration and revalidation. To abide by the policies and protocols of the South London and Maudsley NHS Trust and Local Authority.
To keep abreast of all developments pertaining to the provision of Right Care initiatives. To contribute to effective multidisciplinary team working.
To meet regularly with the General Manager for supervision, objective setting and appraisal.
To attend Team clinical review meetings and group supervision.
To keep the General Manager informed of any situation concerning service user or staff health and safety as necessary.
To input and update digital client information systems ensuring that entries are accurate and timely.
To participate in the management of change.
To undertake other duties appropriate to grade as requested by the General Manager.
A key function of the role is to develop and maintain a robust reporting system demand and an accurate daily representation of capacity along with a 7-day forecast.
The post holder will gather and synthesise information obtained from the Right Care Team, inpatient Bed Management Meeting, Zoning information from community services, ED Liaison activities, Multi Agency Discharge Events (MADE), Delayed Transfer of Care (DToC)/CRFD huddles, Daily Clinical Care meeting (DCCM) and the Acute Referral Centre for Borough demand and capacity planning and across the directorate.
The role is Monday to Friday, 09:00 17:00, although some flexibility may be required.
Person Specification
Qualifications
Essential
- Recognised Professional Qualification in Social Work (DipSW/CQSW), Mental Health Nursing (RMN) or Occupational Therapy.
- Educated to Masters level or related experience.
- Evidence of continuing professional development.
Desirable
- Management or Leadership course
Skills and Abilities
Essential
- Effective communications and interpersonal skills and proven ability to develop and manage key relationships at all levels
- Ability to negotiate and reach compromises in a manner which inspires confidence and respect from others.
- Able to analyse complex issues/problems, gather relevant information and exercise sound judgement in reaching the most appropriate conclusions.
Desirable
- Ability to support, manage and advise the team through difficult and challenging situations.
- Ability to build and lead effectively, a large multi-skilled team
Experience
Essential
- Demonstrable experience of advanced knowledge in regards to discharge planning and capacity issues.
- Experience of working within an acute mental health setting.
- Experience of involving service users and carers in the development of services.
Desirable
- Experience of project management
Knowledge
Essential
- Knowledge in complex discharges either ward/rehab based or community services.
- Working knowledge of all relevant legislation associated with health and social care.
- Specialist clinical knowledge relevant to the service, including evidence based practice.
Other Skills
Essential
- Able to gain easily the trust, confidence and respect of service users, their relatives and staff of a variety of levels and disciplines.
Person Specification
Qualifications
Essential
- Recognised Professional Qualification in Social Work (DipSW/CQSW), Mental Health Nursing (RMN) or Occupational Therapy.
- Educated to Masters level or related experience.
- Evidence of continuing professional development.
Desirable
- Management or Leadership course
Skills and Abilities
Essential
- Effective communications and interpersonal skills and proven ability to develop and manage key relationships at all levels
- Ability to negotiate and reach compromises in a manner which inspires confidence and respect from others.
- Able to analyse complex issues/problems, gather relevant information and exercise sound judgement in reaching the most appropriate conclusions.
Desirable
- Ability to support, manage and advise the team through difficult and challenging situations.
- Ability to build and lead effectively, a large multi-skilled team
Experience
Essential
- Demonstrable experience of advanced knowledge in regards to discharge planning and capacity issues.
- Experience of working within an acute mental health setting.
- Experience of involving service users and carers in the development of services.
Desirable
- Experience of project management
Knowledge
Essential
- Knowledge in complex discharges either ward/rehab based or community services.
- Working knowledge of all relevant legislation associated with health and social care.
- Specialist clinical knowledge relevant to the service, including evidence based practice.
Other Skills
Essential
- Able to gain easily the trust, confidence and respect of service users, their relatives and staff of a variety of levels and disciplines.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
