South London and Maudsley NHS Foundation Trust

CAMHS Administration Assistant

This job is now closed

Job summary

The post holder will provide administration cover for Croydon CAMHS . The service is looking for an enthusiastic, flexible and reliable administration assistant with a 'can do' attitude. The experienced team player will join, support and work along side our existing small team of administrators and the multi-disciplinary team and develop their skills within the Trust.

Main duties of the job

To provide a professional and confidential administration service, to include copy typing; preparing correspondence; proof reading documents; photocopying; filing; scanning; dealing with post.
To assist people in a helpful, diplomatic and tactful manner; screening and re routing calls, as appropriate. Taking clear, concise messages and dealing with general enquiries, where appropriate.
To ensure daily tasks and on going workloads are prioritised and completed within agreed timescales. Manage multiple tasks within the working day whilst maintaining quality standards.
Ability to work in an unpredictable pattern, dealing with frequent interruptions.

About us

About the location:

You will be based at Christopher Wren House, 113 High Street, Croydon, CR0 1QG.

Benefits:

We are committed to ensuring our staff get the most out of their benefits package and understand the importance of a healthy work life balance. There is an extensive range of excellent benefits for you and your family. It's important to us that you feel valued and appreciated and that is why we have a comprehensive benefits package on offer.

Some of our benefits are highlighted here:

Generous pay, pensions and leave, we offer a comprehensive pay, pensions and leave package which is dependent on the role and length of service.
Work life balance, flexible working and supporting a range of flexible options, such as: part-time working and job sharing.
Career development, There are plenty of opportunities to progress your career and we support your development through a number of programmes such as mentoring, coaching, positive people management, collective leadership and other talent programmes
Car lease, our staff benefit from competitive deals to lease cars
Accommodation, our staff benefit from keyworker housing which is available on selected sites
NHS discounts, with discounts up to 10% from a variety of well-known retail brands through Health Service Discounts website.

Other benefits include

Counselling services
Wellbeing events
Long service awards
Cycle to work scheme
Season ticket loan

We look forward to receiving your application

Date posted

18 March 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£27,129 to £28,649 a year per annum inclusive of HCAS

Contract

Permanent

Working pattern

Part-time

Reference number

334-NCL-6002397-TA

Job locations

Croydon CAMHS

Christopher Wren House, 113 High Street

Croydon

CR0 1QG

Job description

Job responsibilities

To provide a professional and confidential administration service, to include copy typing; preparing correspondence; proof reading documents; photocopying; filing; scanning; dealing with post.
To assist people in a helpful, diplomatic and tactful manner; screening and re routing calls, as appropriate. Taking clear, concise messages and dealing with general enquiries, where appropriate.
To ensure daily tasks and on going workloads are prioritised and completed within agreed timescales. Manage multiple tasks within the working day whilst maintaining quality standards.
Ability to work in an unpredictable pattern, dealing with frequent interruptions.
Organise the booking of interpreters and translation of correspondence, where appropriate.
To arrange appointments and meetings as required.
Attend meetings and produce minutes.
Make travel arrangements for the team when required.
Order stationery and be responsible for the following up of orders to ensure delivery and correct receipt of stock for the team, as required.
Trace patient NHS details via the National Tracing System
Update operational data quality information proactively to ensure targets and standards are met.
To participate in service user feedback and PPI.
To contact Trust Estates and Facilities Department to report any faults or works that need to be undertaken.
Provide cover for colleagues within CAMHS sites as required.
Provide ad hoc reception cover within CAMHS sites as required.
Assist teams with the development of patient information and team leaflets.
Attend and participate in administrative team meetings to assist in the implementation and continual review of systems to ensure best practice.
Post holder may be required to train as a nominated fire warder, first aider and/or health and safety champion.
Assist in service-user feedback and PPI
Post holder may be required to work outside of core hours in line with service need.

Job description

Job responsibilities

To provide a professional and confidential administration service, to include copy typing; preparing correspondence; proof reading documents; photocopying; filing; scanning; dealing with post.
To assist people in a helpful, diplomatic and tactful manner; screening and re routing calls, as appropriate. Taking clear, concise messages and dealing with general enquiries, where appropriate.
To ensure daily tasks and on going workloads are prioritised and completed within agreed timescales. Manage multiple tasks within the working day whilst maintaining quality standards.
Ability to work in an unpredictable pattern, dealing with frequent interruptions.
Organise the booking of interpreters and translation of correspondence, where appropriate.
To arrange appointments and meetings as required.
Attend meetings and produce minutes.
Make travel arrangements for the team when required.
Order stationery and be responsible for the following up of orders to ensure delivery and correct receipt of stock for the team, as required.
Trace patient NHS details via the National Tracing System
Update operational data quality information proactively to ensure targets and standards are met.
To participate in service user feedback and PPI.
To contact Trust Estates and Facilities Department to report any faults or works that need to be undertaken.
Provide cover for colleagues within CAMHS sites as required.
Provide ad hoc reception cover within CAMHS sites as required.
Assist teams with the development of patient information and team leaflets.
Attend and participate in administrative team meetings to assist in the implementation and continual review of systems to ensure best practice.
Post holder may be required to train as a nominated fire warder, first aider and/or health and safety champion.
Assist in service-user feedback and PPI
Post holder may be required to work outside of core hours in line with service need.

Person Specification

Qualifications

Essential

GCSEs or equivalent qualifications in: English Language (A - C grade) and Mathematics (A - C grade)
NVQ 2 in Customer care or administration or equivalent administrative or secretarial experience

Desirable

ECDL or equivalent

Experience

Essential

Experience of administrative / secretarial procedures
Experience in dealing with the public face-to-face and via telephone

Desirable

Working in the NHS, ideally within a child friendly mental health environment

Knowledge and Skills

Essential

Excellent communication skills both verbal and written
Excellent copy typing (40wpm or above)
Accurate grammar, spelling and punctuation
Working knowledge of Microsoft Outlook and Word
Accurate data entry skills
Data Protection / Confidentiality

Desirable

Health and Safety/Fire Awareness

Person Specification

Qualifications

Essential

GCSEs or equivalent qualifications in: English Language (A - C grade) and Mathematics (A - C grade)
NVQ 2 in Customer care or administration or equivalent administrative or secretarial experience

Desirable

ECDL or equivalent

Experience

Essential

Experience of administrative / secretarial procedures
Experience in dealing with the public face-to-face and via telephone

Desirable

Working in the NHS, ideally within a child friendly mental health environment

Knowledge and Skills

Essential

Excellent communication skills both verbal and written
Excellent copy typing (40wpm or above)
Accurate grammar, spelling and punctuation
Working knowledge of Microsoft Outlook and Word
Accurate data entry skills
Data Protection / Confidentiality

Desirable

Health and Safety/Fire Awareness

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

Certificate of Sponsorship

Employer details

Employer name

South London and Maudsley NHS Foundation Trust

Address

Croydon CAMHS

Christopher Wren House, 113 High Street

Croydon

CR0 1QG

Employer's website

https://www.slam.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

South London and Maudsley NHS Foundation Trust

Address

Croydon CAMHS

Christopher Wren House, 113 High Street

Croydon

CR0 1QG

Employer's website

https://www.slam.nhs.uk/ (Opens in a new tab)