Job summary
An exciting opportunity has arisen for a Facilities Support to work at Jeanette Wallace House for the Croydon Directorate South London and Maudsley NHS Foundation Trust. Working closely with the Facilities Team Leader and Receptionists.
The successful applicant will have good organisational, communication, and interpersonal skills and will also be able to deal with enquiries professionally. You will communicate with patients, carers, and visitors as well as SLAM staff and health professionals. The post holder will be comfortable with IT and be keen to learn new software packages and processes.
This is a challenging role, as well as opening and closing down of the building, delivering post around the building, the postholder will support the receptionists, dealing with sensitive calls, meeting Service Users, Carers, and SLaM staff on a daily basis. You must be able to demonstrate the ability to use your initiative when necessary.
Please see the job description and person specification for further information.
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Main duties of the job
To help provide a front line fully comprehensive, professional, and courteous reception service for the occupants of the Site/building which may include Clinical Services, In-house patient facilities, busy community health services, Corporate Services, HR, Finance, etc.
As part of the building's support team, Facilities Support provides general reception services and deals sensitively with telephone inquiries from clients, carers, and health professionals as well as some administrative support, including inputting information onto in-house software systems.
Communications and Working Relationships: You will communicate with patients, carers, and visitors as well as SLAM staff and health professionals. You will liaise with contractor representatives, other estates professionals and clinical representatives, estates officers, and team leaders.
About us
The post holder will work Monday - Friday 0700-1500 one week and 1130-1930 the next week
This role is primarily aimed at providing a service at Jeanette Wallace House
The post holder may be required to travel and work at other sites if necessary.
General
All employees are expected to comply with statutory requirements and the Trust's employment policies while carrying out their work.
Equal opportunities
The post holder must at all times carry out his/her responsibilities with due regard to the Trust's Equal Opportunities Policy
Performance Review
Overall performance will be formally assessed and reviewed regularly, with additional informal assessment taking place as necessary.
Health and Safety
All employees are subject to the Health and Safety at Work Act. The post holder is required to pro-actively comply with their duties as described by the Trust Policy and objectives for health and safety
Confidentiality
All employees are required to work in a confidential manner in all aspects of their work.
Job description
Job responsibilities
- Undertake collection of clinical waste, domestic waste, general waste, and confidential waste from internal departments, ensuring the correct method of storage, disposal and transportation is complied with and that equipment is locked at all times, reporting issues as they arise.
- Collect and distribute medical charts, medical records, pathology specimens, pharmacy and other items as required.
- Collect and distribute post around the site or as required.
- Provide a Portering service to include furniture removal and a delivery service to departments.
- Provide a relocation service for small scale projects within and across hospital properties
- Maintain tidiness of internal and external public areas to include hubs, corridors, entrance areas, waste compound etc. addressing and removing discarded items such as linen cages, NHS Supplies trollies, fly-tipped items, needle sticks (using appropriate PPE) etc. to ensure a safe site and high standard of presentation at all times across the site.
- On occasion accommodate the transfer of patients between departments, associated properties and residences.
- Assist the reception staff, Receive and greet service users and visitors in an efficient, calm, tactful and courteous manner, reassuring patients who can be distressed and confused, and seeking assistance as appropriate. As the first person visitors to the building encounter it is important you make them feel welcome.
- Assist Facilities Team Leader as required with emergency evacuation or other emergency situations as they arise
- Work within the requirements of the Health and Safety at Work act 1974 ensuring a safe environment and undertake mandatory training as required
- Attend any training that is appropriate and beneficial to role development
Job description
Job responsibilities
- Undertake collection of clinical waste, domestic waste, general waste, and confidential waste from internal departments, ensuring the correct method of storage, disposal and transportation is complied with and that equipment is locked at all times, reporting issues as they arise.
- Collect and distribute medical charts, medical records, pathology specimens, pharmacy and other items as required.
- Collect and distribute post around the site or as required.
- Provide a Portering service to include furniture removal and a delivery service to departments.
- Provide a relocation service for small scale projects within and across hospital properties
- Maintain tidiness of internal and external public areas to include hubs, corridors, entrance areas, waste compound etc. addressing and removing discarded items such as linen cages, NHS Supplies trollies, fly-tipped items, needle sticks (using appropriate PPE) etc. to ensure a safe site and high standard of presentation at all times across the site.
- On occasion accommodate the transfer of patients between departments, associated properties and residences.
- Assist the reception staff, Receive and greet service users and visitors in an efficient, calm, tactful and courteous manner, reassuring patients who can be distressed and confused, and seeking assistance as appropriate. As the first person visitors to the building encounter it is important you make them feel welcome.
- Assist Facilities Team Leader as required with emergency evacuation or other emergency situations as they arise
- Work within the requirements of the Health and Safety at Work act 1974 ensuring a safe environment and undertake mandatory training as required
- Attend any training that is appropriate and beneficial to role development
Person Specification
Education and Qualifications
Essential
- oFull, clean manual driving licence without restriction with at least 5 years driving experience, including larger vehicles.
Desirable
- Moving and handling certificated
- Educated to GCSE level
Experience
Essential
- Experience of providing a service to the general public
- Courteous, calm and diplomatic attitude
- Flexibility to respond to changing priorities
Desirable
Knowledge
Essential
- Excellent communication skills
Desirable
- Experience of driving commercial vehicles
Person Specification
Education and Qualifications
Essential
- oFull, clean manual driving licence without restriction with at least 5 years driving experience, including larger vehicles.
Desirable
- Moving and handling certificated
- Educated to GCSE level
Experience
Essential
- Experience of providing a service to the general public
- Courteous, calm and diplomatic attitude
- Flexibility to respond to changing priorities
Desirable
Knowledge
Essential
- Excellent communication skills
Desirable
- Experience of driving commercial vehicles
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
