Job responsibilities
The post-holder is expected to achieve the following outcomes:
Service Management
- Staff within the CAG have the appropriate skills to deliver care and are appropriately led and supported to deliver to their full potential, and deliver the outcomes for which they are responsible.
- All staff understand their responsibilities in the delivery of care, and how they are accountable for this.
- Clinical staff have access to information about the quality and effectiveness of clinical care delivery, and are empowered to change practice to improve outcomes at a local level.
- Patient care is delivered to the highest standards, and there is continual oversight and monitoring of process and outcomes with clinical outcomes being routinely monitored, reviewed and reported on a regular basis.
- The post-holder actively contributes to the delivery of the agreed contract with EHS, this may include assuming agreed responsibilities at hospital-wide level that contribute to the success of the contract.
- To make recommendations about resources required to ensure the care and environment is of a high standard.
- Patient activity is routinely monitored, shared with staff team and reported, with appropriate actions taken if necessary to ensure overall efficiency of the CAG.
- The CAG, and Hospital, is supported to obtain further accreditations.
- With the support of the CAG Lead, the Service/Nurse Manager should ensure CAG objectives, KPIs QIP are progressed in an efficient and effective manner, taking corrective action where necessary.
- To take a lead for the overall environment for CAMHS and undertake regular walk arounds to ensure the clinical environment is safe, clean and appropriate for children and adolescents and their families/carers.
- To embed and operationalise the new UAE Mental Health Law.
- To progress patient and family involvement in the CAG.
Risk and Governance
- The post-holder manages clinical governance systems, including the Risk Register, within the CAG to ensure that clinical practice meets all regulatory and risk management requirements, and that clinical care is delivered consistently and to a high standard.
- The CAG operates with a pro-safety culture that positively encourages staff and service users to detect and report safety risks, hazards, incidents and near misses.
- CAG staff are able to describe how they report, manage and reduce risks, respond to patient feedback, and embed learning in order to improve services.
- To implement lessons learnt from complaints and incidents to inform changes in clinical practice and service delivery.
- There is positive contribution to the Risk Management framework within the hospital, providing assurance and compliance with agreed standards.
- The CAG meets targets for compliance with the agreed accreditation framework, and staff are actively engaged in striving for excellence.
- Best practice is recognised and rewarded, and learning shared across the hospital through contributions to formal communication channels.
- Service users are meaningfully involved in assurance and compliance activity.
- Nurses continuously monitor the impact and acceptability of care delivery, questioning established practices and using innovative approaches within agreed parameters.
Professional and Clinical Leadership
- Clinical performance is consistent with expected standards of practice and inconsistency is identified and remedied.
- Clinicians within the CAG are competent as measured against expected continuing professional development standards and requirements for appraisal and supervision.
- Practice standards are based on contemporary evidence based policies, guidance and protocols which take account of all relevant statutory and professional guidance, and systems give assurance that all Al Amal nurses work to these policies.
- To act as a clinical advisor role model for ward staff in the absence of the Ward Manager offering assistance, applying problem solving skills and support where possible.
- Record, promote and celebrate success within the nursing workforce, ensuring that nursing achievements are promoted and acknowledged.
- Staff within the hospital are aware of the Professional Code, and any serious contraventions of the Code are dealt with swiftly.
- Expert professional advice is accessible, and professional standards are consistently maintained without unacceptable variation.
- The post-holder maintains a full knowledge of new and emerging development in aspects of policy, practice and education and leads on their introduction into clinical services, as agreed.
- The post-holder will act as a credible clinical leader to CAG staff, visibly role modelling excellent care and interventions and demonstrating professional boundaries with service users and carers. The involvement in direct clinical care is an important component of the role.
- It is the postholders responsibility to ensure a license to practice is obtained and also to retain the license. Support through the initial process would be provided along with advice about retention of the license
- To act with integrity and honesty.
PERSON SPECIFICATION
CAG Service / Nurse Manager
Where Tested
Qualifications
Essential
Desirable
Registered Nurse (Mental Health/LD) at Degree level
Evidence of Continuing Professional Development
Registered with NMC or professional licensing body
Completion of senior leadership programme
Masters Degree or equivalent in relevant subject
App
App
App/web
App /Int
App/Int
Skills
Essential
Excellent analytical and evaluative ability, able to make judgements involving highly complex facts or situations, or incidents, which require the analysis, interpretation and comparison of a range of problems, data and conflicting options.
Able to give specialist nursing and assurance advice and express complex technical issues, both orally and in writing in an easily understood manner for a range of audiences.
Able to express sensitive or contentious information and findings on the subject of issues such as serious incidents, staff behaviour and attitude.
Able to contribute to the management of the hospital as a whole
Able to establish credibility and good relationships with internal management and staff, and representatives of external agencies and partners and manage those relations with sensitivity and diplomacy.
Strong leadership skills with an open and participative management style.
Able to influence, persuade, negotiate, and motivate.
Able to manage individual and team performance effectively.
Ability to communicate and present effectively both verbally and in writing, presenting ideas with clarity in a persuasive and influential style, for a variety of audiences including the Trust Board and external inspectorate bodies, and large audiences of staff and other stakeholders.
App/Int
App/int
App/int
App/int
App/int
App/int
App/int
App/int
App/int
Int
Knowledge
Essential
Knowledge of nursing, clinical governance, and mental health care processes and reporting.
Knowledge of quality improvement methodology.
Knowledge of clinical pathways, evidence-based care, clinical outcomes and service delivery in area of speciality.
Knowledge and practical understanding of systems and structures of governance and assurance as they relate to the provision of clinical services
Appt/Int
App/Int
App/Int
App/Int
Experience
Essential
Experience of clinical service management, working effectively with multi-professional teams.
Experience of working in a multi-cultural environment and knowledge of methods of develop culturally sensitive clinical practice.
Experience of using QI methodology to develop highly effective clinical services.
Experience of working flexibly within complex systems to deliver against a range of outcomes.
Experience of commitment to equal opportunity, fair access and service user empowerment.
App
App/Int
App
Int
Int.
