South London and Maudsley NHS Foundation Trust

General Manager, Lambeth Acute

This job is now closed

Job summary

We are delighted to offer a fantastic opportunity to cover maternity leave for the Inpatient General Manager position. You will be joining the Lambeth directorate senior management team.

The General Manager of Lambeth Inpatient Services is responsible for five acute wards, one male Psychiatric Intensive Care Unit and one male rehabilitation ward, all of which currently operate from Lambeth Hospital. All wards within the Inpatient service line have a ward manager who will be supervised by the Acute Clinical Services Lead who reports into the Inpatient General Manager.

Main duties of the job

Working closely with colleagues, the Inpatient General Manager will ensure excellent clinical, operational and financial outcomes and provide supervision and support to a wide range of staff aligned to inpatient care. The post-holder will be expected to work as part of a Senior Management team with other General Managers, Matrons, Deputy Directors and Borough Director amongst others.

The post-holder will also have a key role in liaising with Commissioning and the Local Authority and will support Local Care Network initiatives and the integration agenda and will also be responsible for developing any new services and leading on at least one area of strategic priority.

About us

Lambeth Hospital

Lambeth Hospital is based in south London, zone 2 and is close to a vibrant high street with lots of shops and restaurants. It is within walking distance of Brixton (overland and tube stations), Clapham North tube station, Clapham High Street rail station and Wandsworth Road overland station, offering easy transport links to other parts of London. The site does offer parking and is not located within the congestion charge zone. For further information please visit our website.

Date posted

28 November 2023

Pay scheme

Agenda for change

Band

Band 8b

Salary

£66,718 to £76,271 a year per annum inclusive of HCAS

Contract

Secondment

Working pattern

Full-time

Reference number

334-NCLI-5822977-BT

Job locations

Lambeth Hospital

108 Landor Road

Stockwell

SW9 9NU

Job description

Job responsibilities

Key Responsibilities:

Quality

Accountable for the delivery of high quality clinical services across Lambeth Acute wards, ensuring good patient experience which is close to home and minimises reliance on private care provision by contributing to the effective flow of the patient journey.
To oversee and ensure wards are embedding a Quality Improvement approach and to directly engage in this approach and QI forums, as a member of the Senior Leadership Team.
Responsible for performance managing the quality of the clinical services, including patient safety, patient satisfaction, clinical outcomes and compliance with the clinical pathways and associated protocols
To use and provide highly complex information and data from a range of sources as required for the quality measure, which will be collected and reported using dash boards to improve the quality of care delivery
Lead on the investigation and monitoring of SIs, complaints and disciplinary issues and ensure adverse outcomes are reported and action taken. Produce high quality, timely reports and action plans to ensure recommendations are implemented and lessons are learnt.
Provide demonstrable assurance that all staff are receiving constructive performance development reviews (i.e. appraisals) and personal development plans which support the quality improvement of the services they work with and which include mandatory training and clinical supervision to enable the workforce to be fit for practice.
To provide demonstrable assurance that service lines comply with all mandatory reporting and assurance frameworks to enable the Trust to achieve compliance.
To provide demonstrable assurance that the clinical environment is fit for purpose, and lead on necessary interventions to correct this where it is not.

Clinical effectiveness

Working closely with the professional heads and as a member of the Executive team to provide demonstrable assurance that the quality of the clinical services including patient safety, patient satisfaction and clinical outcomes meet the required high standards. This will include investigations into serious incidents, complaints and staffing issues, appraisal, supervision and training of staff, compliance with mandatory reporting and assurance that the environment is fit for purpose.
To provide demonstrable assurance that the resources available achieve efficiencies, reduction of waste and improvements in clinical quality.
To measure outcomes to demonstrate achievements against care pathway standards.
To promote the engagement of carers and families in the care pathway.
Responsible for ensuring high levels of operational effectiveness, including throughput, resource utilisation and the attainment of performance targets within service lines.
To work in partnership with housing providers, faith organisations day centre staff, outreach teams and other internal and external agencies providing support to the client groups

Financial performance

To manage the effective and efficient delivery of service within the resources available whilst maintaining the quality of service provision
To identify commercial opportunities within the clinical service and lead on the achievement of the income
Contribute to the business and workforce planning cycles, ensuring that business developments for allocated services and future plans are captured and planned for effectively.
Responsible for the long-term planning of services, ensuring services are fit for purpose and sustainable, with relevant recruitment, and retention and cost improvement plans, which may be adjusted in response to the changing landscape.
Responsible for the budgetary sign off of allocated services and associated financial management of service budgets.
Approval of costs associated with out of area placements and B&B

Leadership

To be the Trusts Police liaison lead within the borough
Responsible for representing the Trust at CCG and local authority contract and commissioning meetings and in other relevant external forums.
Lead the development of a culture that promotes leadership through coaching
To line manage and performance manage team leaders/managers for allocated services in accordance with Trust standards and protocols, doing so in a way which demonstrates the Trusts 5 Commitments
To be responsible for recruiting, motivating, training, developing, appraising and retaining appropriate staff enabling them to have the skills, expertise and discretion to function effectively in their roles
Provide demonstrable assurance that staff have the appropriate skills and competence to deliver high quality care
To demonstrate clinical competence and role model effective, patient-centred clinical care delivery
To recruit/develop team leaders/managers who meet the organisational standards and the Trusts 5 Commitments, measuring performance against leadership and management competencies adopted by the Trust
To be a visible leader and be accessible to clinical staff, services users and carers representing the Executive Team.
Lead on service re-organisations, conducting staff and public consultations as required in a way which demonstrates the Trusts 5 Commitments.
To participate in Trust wide on call rotas.
Lead on a specific area of work to ensure Directorate wide improvement and good clinical governance internally and externally from the Trust, including the development and implementation of relevant policies across the Trust (lead areas include, but are not limited to: Violence Reduction; Safeguarding Adults; Safeguarding Children; Dual Diagnosis; Transforming Care; Housing; Carers).
Collaboration with partnerships such as the South London Partnership who lead on the SE London provision of mental health rehabilitation.

Training

To provide opportunities for postgraduate and undergraduate training to doctors, nurses, psychologists, OTs, Social Workers and other health professionals in accordance with the tripartite mission.
To monitor the clinical environments to ensure that they are fit for purpose of learning, actively seeking evaluation and feedback from multi-professional trainees to deliver improvements.
To provide training and support to voluntary sector agencies including housing providers, outreach teams and day centre staff.

Research

To actively participate in and encourage research activity within clinical services in order to support the on-going continuous quality improvement of our services and achieve targets set by the Service Director.

Service improvement & innovation

To support and promote engagement in Trust wide initiatives for continuous quality improvement.
To ensure the delivery of effective and efficient clinical services by ensuring that staff are engaged in continuous quality improvement initiatives.
To be a change agent driving a cycle of continuous quality improvement utilising lean methodology and other relevant techniques as appropriate

Job description

Job responsibilities

Key Responsibilities:

Quality

Accountable for the delivery of high quality clinical services across Lambeth Acute wards, ensuring good patient experience which is close to home and minimises reliance on private care provision by contributing to the effective flow of the patient journey.
To oversee and ensure wards are embedding a Quality Improvement approach and to directly engage in this approach and QI forums, as a member of the Senior Leadership Team.
Responsible for performance managing the quality of the clinical services, including patient safety, patient satisfaction, clinical outcomes and compliance with the clinical pathways and associated protocols
To use and provide highly complex information and data from a range of sources as required for the quality measure, which will be collected and reported using dash boards to improve the quality of care delivery
Lead on the investigation and monitoring of SIs, complaints and disciplinary issues and ensure adverse outcomes are reported and action taken. Produce high quality, timely reports and action plans to ensure recommendations are implemented and lessons are learnt.
Provide demonstrable assurance that all staff are receiving constructive performance development reviews (i.e. appraisals) and personal development plans which support the quality improvement of the services they work with and which include mandatory training and clinical supervision to enable the workforce to be fit for practice.
To provide demonstrable assurance that service lines comply with all mandatory reporting and assurance frameworks to enable the Trust to achieve compliance.
To provide demonstrable assurance that the clinical environment is fit for purpose, and lead on necessary interventions to correct this where it is not.

Clinical effectiveness

Working closely with the professional heads and as a member of the Executive team to provide demonstrable assurance that the quality of the clinical services including patient safety, patient satisfaction and clinical outcomes meet the required high standards. This will include investigations into serious incidents, complaints and staffing issues, appraisal, supervision and training of staff, compliance with mandatory reporting and assurance that the environment is fit for purpose.
To provide demonstrable assurance that the resources available achieve efficiencies, reduction of waste and improvements in clinical quality.
To measure outcomes to demonstrate achievements against care pathway standards.
To promote the engagement of carers and families in the care pathway.
Responsible for ensuring high levels of operational effectiveness, including throughput, resource utilisation and the attainment of performance targets within service lines.
To work in partnership with housing providers, faith organisations day centre staff, outreach teams and other internal and external agencies providing support to the client groups

Financial performance

To manage the effective and efficient delivery of service within the resources available whilst maintaining the quality of service provision
To identify commercial opportunities within the clinical service and lead on the achievement of the income
Contribute to the business and workforce planning cycles, ensuring that business developments for allocated services and future plans are captured and planned for effectively.
Responsible for the long-term planning of services, ensuring services are fit for purpose and sustainable, with relevant recruitment, and retention and cost improvement plans, which may be adjusted in response to the changing landscape.
Responsible for the budgetary sign off of allocated services and associated financial management of service budgets.
Approval of costs associated with out of area placements and B&B

Leadership

To be the Trusts Police liaison lead within the borough
Responsible for representing the Trust at CCG and local authority contract and commissioning meetings and in other relevant external forums.
Lead the development of a culture that promotes leadership through coaching
To line manage and performance manage team leaders/managers for allocated services in accordance with Trust standards and protocols, doing so in a way which demonstrates the Trusts 5 Commitments
To be responsible for recruiting, motivating, training, developing, appraising and retaining appropriate staff enabling them to have the skills, expertise and discretion to function effectively in their roles
Provide demonstrable assurance that staff have the appropriate skills and competence to deliver high quality care
To demonstrate clinical competence and role model effective, patient-centred clinical care delivery
To recruit/develop team leaders/managers who meet the organisational standards and the Trusts 5 Commitments, measuring performance against leadership and management competencies adopted by the Trust
To be a visible leader and be accessible to clinical staff, services users and carers representing the Executive Team.
Lead on service re-organisations, conducting staff and public consultations as required in a way which demonstrates the Trusts 5 Commitments.
To participate in Trust wide on call rotas.
Lead on a specific area of work to ensure Directorate wide improvement and good clinical governance internally and externally from the Trust, including the development and implementation of relevant policies across the Trust (lead areas include, but are not limited to: Violence Reduction; Safeguarding Adults; Safeguarding Children; Dual Diagnosis; Transforming Care; Housing; Carers).
Collaboration with partnerships such as the South London Partnership who lead on the SE London provision of mental health rehabilitation.

Training

To provide opportunities for postgraduate and undergraduate training to doctors, nurses, psychologists, OTs, Social Workers and other health professionals in accordance with the tripartite mission.
To monitor the clinical environments to ensure that they are fit for purpose of learning, actively seeking evaluation and feedback from multi-professional trainees to deliver improvements.
To provide training and support to voluntary sector agencies including housing providers, outreach teams and day centre staff.

Research

To actively participate in and encourage research activity within clinical services in order to support the on-going continuous quality improvement of our services and achieve targets set by the Service Director.

Service improvement & innovation

To support and promote engagement in Trust wide initiatives for continuous quality improvement.
To ensure the delivery of effective and efficient clinical services by ensuring that staff are engaged in continuous quality improvement initiatives.
To be a change agent driving a cycle of continuous quality improvement utilising lean methodology and other relevant techniques as appropriate

Person Specification

Education/ Qualitifcations

Essential

Recognised Professional Qualification in Social Work (DipSW/CQSW), Mental Health Nursing (RMN), Psychology or any allied health/medical profession.
Evidence of continuing professional development.

Desirable

Masters level education in a relevant subject or equivalent post-graduate experience

Experience

Essential

Senior Management Experience in running a large number multidisciplinary teams with significant clinical and business delivery targets
Experience of leading business planning processes and delivering targets within an agreed budget
Experience of involving service users and carers in the development of services
Experience of working within the NHS or a related public sector organisation

Desirable

Experience of project management.

Knowledge

Essential

Specialist clinical knowledge relevant to the service, including evidence based practice.
Understanding of the role and function of other organisations providing services to people with mental ill-health.
Understanding of the legislative and quality frameworks that govern provision of mental health and social care.
Working knowledge of all relevant legislation associated with health and social care.

Skills & Abilities

Essential

Understanding of working in a multi-cultural, inner city environment with diverse communities and complex needs
Leadership skills especially the ability to lead and manage change through influence without direct management
Effective communications and interpersonal skills and proven ability to develop and manage key relationships at all levels
Understanding of public sector management and NHS Mental Health services, Social and Primary Care services

Desirable

Ability to manage conflict effectively.
Ability to support, manage and advise the team through difficult and challenging situations.
Ability to build and lead effectively, a large multi-skilled team

Person Specification

Education/ Qualitifcations

Essential

Recognised Professional Qualification in Social Work (DipSW/CQSW), Mental Health Nursing (RMN), Psychology or any allied health/medical profession.
Evidence of continuing professional development.

Desirable

Masters level education in a relevant subject or equivalent post-graduate experience

Experience

Essential

Senior Management Experience in running a large number multidisciplinary teams with significant clinical and business delivery targets
Experience of leading business planning processes and delivering targets within an agreed budget
Experience of involving service users and carers in the development of services
Experience of working within the NHS or a related public sector organisation

Desirable

Experience of project management.

Knowledge

Essential

Specialist clinical knowledge relevant to the service, including evidence based practice.
Understanding of the role and function of other organisations providing services to people with mental ill-health.
Understanding of the legislative and quality frameworks that govern provision of mental health and social care.
Working knowledge of all relevant legislation associated with health and social care.

Skills & Abilities

Essential

Understanding of working in a multi-cultural, inner city environment with diverse communities and complex needs
Leadership skills especially the ability to lead and manage change through influence without direct management
Effective communications and interpersonal skills and proven ability to develop and manage key relationships at all levels
Understanding of public sector management and NHS Mental Health services, Social and Primary Care services

Desirable

Ability to manage conflict effectively.
Ability to support, manage and advise the team through difficult and challenging situations.
Ability to build and lead effectively, a large multi-skilled team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Disclosure and Barring Service Check

Certificate of Sponsorship

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

South London and Maudsley NHS Foundation Trust

Address

Lambeth Hospital

108 Landor Road

Stockwell

SW9 9NU

Employer's website

https://www.slam.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

South London and Maudsley NHS Foundation Trust

Address

Lambeth Hospital

108 Landor Road

Stockwell

SW9 9NU

Employer's website

https://www.slam.nhs.uk/ (Opens in a new tab)