Job summary
The Digital Learning Platforms Assistant will support the Digital Learning Platforms Manager in maintaining the platforms that enable education, learning, training, and workforce development.
Working closely with the Digital Learning Platforms Manager, the Digital Learning Platforms Assistant will support with the day-to-day administration, development and helpdesk management of the Trust's integrated learning and development platform, branded LEAP and currently built on Totara.
The postholder will have experience configuring, troubleshooting and maintaining complex platforms, or show clear aptitude in this area, and will be able to liaise where necessary with internal and external stakeholders, including the externally contracted Totara platform that manages the system.
Main duties of the job
Key Responsibilities:
Requirements Delivery:
- Set up and maintain Totara structures (courses, certifications, audiences, activities) to deliver training provision.
- Liaise with SMEs, managers, and trainers regarding use of these Totara structures.
- Formatting content for online display on a web platform (Totara).
- Contribute to the analysis of training/learning requirements to identify which Totara structures to use for a particular area.
- Contribute to documentation for these digital learning solutions, and signpost users to it.
Helpdesk and Support:
- Oversee the activities of the helpdesk management platform on a day-to-day basis.
- Support and advise training administration staff in responding to user queries to the helpdesk management platform.
- Liaise with and support the training administration staff in the use of learning and development online platforms.
- Regularly analyse queries and update standard template responses to common queries.
- Update frequently asked questions, guides, and user tours.
Platform Setup:
- Assist with developing and implementing online tools to support training, CPD applications, and supervision.
About us
SLaM employ around 5000 staff and serve a local population of 1.1 million people. We have more than 230 services including inpatient wards, outpatient and community services. SLaM delivered more than 14,000 training experiences in 2014; providing an extensive range of learning opportunities for staff at all levels.
About Education and Development
Now sitting within the Maudsley Learning team, the Education and Development department delivers training within the Trust, focusing not only on mandatory and statutory training requirements, but also on CPD and Apprenticeship provision.
About Maudsley Learning:
Maudsley Learning is an innovative workforce development team within South London and Maudsley NHS Foundation Trust, part of one of the world's most renowned mental healthcare organisations. Our mission is to improve people's lives through the highest quality mental health and wellbeing education.
We design and deliver training programmes and education services to meet the continuing professional development needs of individuals in the healthcare workforce, but also to many others including colleagues in social services, policing, schools and in the private sector. Building positive relationships with other organisations is supremely important to us, as we aim to spread good practice around supporting mental health and wellbeing.
Job description
Job responsibilities
This person will play an important role in the delivery of systems and processes that improve the quality of education and development information and compliance, ensuring staff across the Trust are equipped with the right skills to deliver safe patient care and support services, and can grow their careers.
The postholder will support the continuous improvement of the platform as well as lead pioneering approaches to digital adoption. They will spend roughly 50% of their time setting up and maintaining Totara structures (courses, certifications, audiences and activities), liaising with stakeholders, analysing requirements, and contributing to documentation. 40% of their time will be spent supporting users and solving issues. Up to 10% of their time will be spent developing and implementing online tools to support areas such as training, CPD applications and supervision.
Band 5 roles require expertise within a specialism or discipline. This postholder should be interested in maintaining or developing their career in learning technology and/or with platforms delivering learning (often called LMSs, VLEs) or similar. The role covers both the technical delivery of such platforms (software, configuration, data) and the business side (facilitating their use in actual work contexts).
Job description
Job responsibilities
This person will play an important role in the delivery of systems and processes that improve the quality of education and development information and compliance, ensuring staff across the Trust are equipped with the right skills to deliver safe patient care and support services, and can grow their careers.
The postholder will support the continuous improvement of the platform as well as lead pioneering approaches to digital adoption. They will spend roughly 50% of their time setting up and maintaining Totara structures (courses, certifications, audiences and activities), liaising with stakeholders, analysing requirements, and contributing to documentation. 40% of their time will be spent supporting users and solving issues. Up to 10% of their time will be spent developing and implementing online tools to support areas such as training, CPD applications and supervision.
Band 5 roles require expertise within a specialism or discipline. This postholder should be interested in maintaining or developing their career in learning technology and/or with platforms delivering learning (often called LMSs, VLEs) or similar. The role covers both the technical delivery of such platforms (software, configuration, data) and the business side (facilitating their use in actual work contexts).
Person Specification
Qualifications
Essential
- Undergraduate degree or significant professional experience
Desirable
- Completion of an IT systems qualification or demonstrable willingness to do so
- Degree in computer science, educational technology or similar
- Certification in Moodle or Totara administration
- Certified member of the Association for Learning Technology (or equivalent professional body)
Experience
Essential
- Experience of front-end administration of Moodle, Totara, or other complex web-based systems.
- Customer service experience.
- Experience working with teams and individuals from both technical and non-technical backgrounds to solve problems.
Desirable
- Experience working with Totara-specific features like certifications, audiences, workflows
- Experience supporting customer service with Zendesk or similar helpdesk management platform
- Experience liaising at a technical level with software suppliers or partners
- Experience supporting a learning and development team.
- Experience delivering informal training to people with varying degrees of technical confidence.
- Experience working in the health and social care sector.
Knowledge / Skills
Essential
- Exceptional problem-solving and analytical skills
- Excellent customer service skills
- Literate and numerate, with good verbal and written communication skills
- Ability to identify and assess the urgency of a situation and escalate as appropriate
- High level IT skills including current business and communication tools, including Office, Teams / Sharepoint, Windows
- Knowledge of HTML, CSS, and other web delivery technologies
Desirable
- Enthusiasm to maintain skills and learn new technical tools and platforms
- Skills and knowledge using data manipulation and analysis tools (e.g. Excel, Power BI)
- Ability to manage competing priorities
- Supports a culture of continuous improvement, initiating ideas and responding to change opportunities.
Person Specification
Qualifications
Essential
- Undergraduate degree or significant professional experience
Desirable
- Completion of an IT systems qualification or demonstrable willingness to do so
- Degree in computer science, educational technology or similar
- Certification in Moodle or Totara administration
- Certified member of the Association for Learning Technology (or equivalent professional body)
Experience
Essential
- Experience of front-end administration of Moodle, Totara, or other complex web-based systems.
- Customer service experience.
- Experience working with teams and individuals from both technical and non-technical backgrounds to solve problems.
Desirable
- Experience working with Totara-specific features like certifications, audiences, workflows
- Experience supporting customer service with Zendesk or similar helpdesk management platform
- Experience liaising at a technical level with software suppliers or partners
- Experience supporting a learning and development team.
- Experience delivering informal training to people with varying degrees of technical confidence.
- Experience working in the health and social care sector.
Knowledge / Skills
Essential
- Exceptional problem-solving and analytical skills
- Excellent customer service skills
- Literate and numerate, with good verbal and written communication skills
- Ability to identify and assess the urgency of a situation and escalate as appropriate
- High level IT skills including current business and communication tools, including Office, Teams / Sharepoint, Windows
- Knowledge of HTML, CSS, and other web delivery technologies
Desirable
- Enthusiasm to maintain skills and learn new technical tools and platforms
- Skills and knowledge using data manipulation and analysis tools (e.g. Excel, Power BI)
- Ability to manage competing priorities
- Supports a culture of continuous improvement, initiating ideas and responding to change opportunities.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
