Job summary
We are seeking an enthusiastic and efficient Team Administrator to join the Self Harm Outpatients Service and the Trauma Dissociation Service at the Maudsley Hospital. The position will involve working across both these national specialist services to help the teams offer optimum care.
The Self-Harm Outpatient Service provides assessment and two years of psychoanalytic psychotherapy for adults who have enduring problems relating to self-harm and other forms of self-destructiveness. We also provide consultation to teams and individuals and support other mental health professionals through teaching and supervision.
Trauma and Dissociation Service
The TDS specialises in the assessment and treatment of complex post-traumatic stress disorder (PTSD) and dissociative disorders. We are a national service offering second opinions and new forms of treatment for people with complex presentations. The TDS is part of the Psychological Medicine Older Adults Directorate (PMOA). The service takes referrals from GP's, CMHTs and senior clinicians nationally and locally and Self-Funded referrals.
The appointed person would be responsible to manage and oversee the administrative component of the Trust patient database including inputting referral and patient information, monitoring and updating operational data quality across both services.
We welcome applications from those interested in part-time working / Job Share opportunities
Main duties of the job
Job Purpose:
The post-holder will be responsible for the participation in the provision of a high-quality administrative service to Self-Harm Outpatients team and Trauma Dissociation Services.
Above all we are looking for a keen and enthusiastic individual who can show determination and commitment as this individual's role will be working across the 2 teams.
The post holder will be required to work 22.5 hours per week.
The Self-Harm Out-Patient Service (known as 'SHOPS') provides assessment including second opinion psychiatric assessment, consultation, as well as treatment for patients who self-harm and engage in other forms of self-destructiveness, and who may have experiences of trauma.
The Trauma and Dissociation Service (TDS) specialises in the assessment and treatment of complex post-traumatic stress disorder (PTSD) and dissociative disorders. We are a national service offering second opinions and new forms of treatment for people with complex presentations. The TDS is part of the Psychological Medicine Older Adults Directorate (PMOA). The service takes referrals from GP's, CMHTs and senior clinicians nationally and locally and Self-Funded referrals
About us
SLAM iscommitted to ensuring our staff get the most out of their benefits package and understand the importance of a healthy work life balance. There is an extensive range of excellent benefits for you and your family. We want you to feel like you are part of a close knit team at SLaM. It's important to us that you valued and appreciated and that are why we have a comprehensive benefits package on offer
Some of our benefits are highlighted here:
- Generous pay, pensions and leave,we offer a comprehensive pay, pensions and leave package which is dependent on the role and length of service.
- Work life balance,flexible working and support a range of flexible options, such as: part-time working and job sharing.
- Career development,There are plenty of opportunities to progress your career and we support your development through a number of programmes such as mentoring, coaching, positive people management, collective leadership and other talent programmes
- Car lease,our staff benefits from competitive deals to lease cars
- Accommodation,our staff benefits fromkeyworker housing available which is available on selected sites
- NHS discounts,with discounts up to 10% from a variety of well-known retail brands though Health Service Discounts website.
Other benefits include:
- Counselling services
- Wellbeing events
- Long service awards
- Cycle to work scheme
- Season ticket loan
- Childcare vouchers
- Staff restaurants
We look forward to receiving your application.
Job description
Job responsibilities
Key Responsibilities:
To be responsible for the day-to-day administration of the outpatient clinics, booking and confirming appointments and coordinating requests from clinicians.
- Undertake minute taking, proficient in Excel, audio and copy typing for the provision of client related reports, assessments, clinic correspondence and discharge summaries.
- To provide a professional, confidential, sensitive, and friendly front-line service to patients, relatives, and referrers. Able to take accurate detailed messages as necessary ensuring urgent items are passed on to relevant staff and take follow up actions where appropriate.
- To be responsible for the timely recording, updating and accuracy of clinical activity entered onto the Trusts database and that quality standards are achieved for all patients records (includes outcoming appointments, quarterly outcomes and PEDIC).
- To process referrals to the service, arranging funding from the appropriate authority both within the Trust and from National Services.
- Undertake general administrative tasks: scanning documents, dealing with post, faxing, photocopying, filing, diary management, organise and minute meetings, order stocks and supplies, processing invoices and coordinate the appointment for honorary staff with HR.
- To be flexible and undertake any duties commensurate with the level of the post as directed by your manager.
- To be conscientious, self-motivated, and punctual with the ability to work to deadlines. Ability to facilitate change within the work area.
- Undertake training and development in line with the responsibilities of the post and Trust policy and to participate in supervision and
- To support the Business Manager and deputise for the Business Manger when needed.
Job description
Job responsibilities
Key Responsibilities:
To be responsible for the day-to-day administration of the outpatient clinics, booking and confirming appointments and coordinating requests from clinicians.
- Undertake minute taking, proficient in Excel, audio and copy typing for the provision of client related reports, assessments, clinic correspondence and discharge summaries.
- To provide a professional, confidential, sensitive, and friendly front-line service to patients, relatives, and referrers. Able to take accurate detailed messages as necessary ensuring urgent items are passed on to relevant staff and take follow up actions where appropriate.
- To be responsible for the timely recording, updating and accuracy of clinical activity entered onto the Trusts database and that quality standards are achieved for all patients records (includes outcoming appointments, quarterly outcomes and PEDIC).
- To process referrals to the service, arranging funding from the appropriate authority both within the Trust and from National Services.
- Undertake general administrative tasks: scanning documents, dealing with post, faxing, photocopying, filing, diary management, organise and minute meetings, order stocks and supplies, processing invoices and coordinate the appointment for honorary staff with HR.
- To be flexible and undertake any duties commensurate with the level of the post as directed by your manager.
- To be conscientious, self-motivated, and punctual with the ability to work to deadlines. Ability to facilitate change within the work area.
- Undertake training and development in line with the responsibilities of the post and Trust policy and to participate in supervision and
- To support the Business Manager and deputise for the Business Manger when needed.
Person Specification
Knowledge and Skills
Essential
- Excellent IT skills
- Good knowledge of computer/word processing packages and databases, e.g. Word, Excel, PowerPoint
- Experience in a customer facing environment, with good communication skills (verbal and written) and experience of dealing tactfully with people at all levels
- Demonstrates a clear understanding of the principles of confidentiality
- Ability to use initiative and know when this is appropriate and when advice should be sought
- Transcribing skills
Desirable
- Knowledge and understanding of mental health issues (A) (I)
Qualifications
Essential
- Good general education including GCSE (or equivalent) in English and Maths
Desirable
- Knowledge and understanding of mental health issues
Experience
Essential
- Experience in a customer facing environment, with good communication skills (verbal and written) and experience of dealing tactfully with people at all levels
- Previous administrative experience
Desirable
- Previous experience working in medical or mental health setting
Person Specification
Knowledge and Skills
Essential
- Excellent IT skills
- Good knowledge of computer/word processing packages and databases, e.g. Word, Excel, PowerPoint
- Experience in a customer facing environment, with good communication skills (verbal and written) and experience of dealing tactfully with people at all levels
- Demonstrates a clear understanding of the principles of confidentiality
- Ability to use initiative and know when this is appropriate and when advice should be sought
- Transcribing skills
Desirable
- Knowledge and understanding of mental health issues (A) (I)
Qualifications
Essential
- Good general education including GCSE (or equivalent) in English and Maths
Desirable
- Knowledge and understanding of mental health issues
Experience
Essential
- Experience in a customer facing environment, with good communication skills (verbal and written) and experience of dealing tactfully with people at all levels
- Previous administrative experience
Desirable
- Previous experience working in medical or mental health setting
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
South London and Maudsley NHS Foundation Trust
Address
Outpatients Department, Maudsley Hospital
Denmark Hill - Camberwell
London
SE5 8AZ
Employer's website
https://www.slam.nhs.uk/ (Opens in a new tab)
