Care Coordinator/Community Psychiatric Nurse

Job description

Job responsibilities

Clinical Skills1. Working autonomously within the parameters of the role leading and supporting junior staff and wider care team to implement the delivery of quality nursing care, contributing to the physical, psychological, social, recreational and spiritual care in a recovery-focused way through therapeutic engagement and activities, and taking steps to address any issues that arise.2. Leading on and undertaking activities to ensure that the fundamentals of care are met - nutrition, hydration, hygiene, comfort, emotional and social support:3. Co-ordinating and evaluating collaborative patient centred care; gettingfeedback and improving plans with the multi-disciplinary team (MDT).4.Providing accurate information about care in an accessible format to patients and their relatives / carers.5 Liaising and working positively with members of the multi- disciplinary team and partner organisations.6. Administering, and monitoring the side-effects of, medication; monitoring service user compliance.7 Safety; safe custody of medicines, sharps, clinical equipment, report allincidents following trust policy.8. Leading and supporting/teaching junior staff on risk assessment and riskmanagement that involves making decisions based on knowledge of theresearch evidence, knowledge of the individual service user and their socialcontext, knowledge of the service users own experience and clinical judgment.9. Supporting and supervising junior staff to develop the management of care needs

Producing reports and in-care reviews1. Coordinating junior staff and the wider care team in providing hands-on care to service users and evaluating processes of care delivered. This will include:2 Undertaking 1-1 engagement with service users in an honest, open and non-judgmental way.3 Recognising and valuing service users as individuals, acknowledging theimportance of maintaining the service users respect and dignity at all timesand ensure that the care provided respects equality and diversity.4 Developing care plans that reflect service user needs and relevant patientcare documentation working in partnership with service users, wider MDT and family/carers.5. Escorting service users, as required, in line with Trust policies.6. Advocating for service users needs and rights within Trust policy. 7. Encouraging and empowering service users to have an optimum level of responsibility for their individual programme of care.Knowledge and Frameworks:1. Demonstrating an enhanced understanding of Mental Health signs andsymptoms and an understanding of how these may present in practiceincluding recognition of impact on patient presentation and behaviourincluding risk factors. Supporting and teaching junior staff to developunderstanding of mental health signs and symptoms and develop appropriate responses to these in practice.2. Recognising and responding appropriately to challenging behaviour in line with Trust policies and training. Leading and coordinating junior staff and the wider care team in the management of difficult situations and de-escalation and developing resilience and strategies to manage, including on leading staff and patient de-briefing sessions.

3. Demonstrating a depth of knowledge and understanding of the fundamentals of the Mental Health Act, Mental Capacity Act and 4.Deprivation of Liberty and other legislation applicable to the practice area and how they are implemented in practice ensuring adherence to legislation at all times. Teaching junior staff to understand the legal frameworks that support their practice.Communication:1. Contributing to an effective communication process with appropriate and accurate information to patients, carers, family, friends and colleagues.2.Engaging and listening carefully and actively, and responding using appropriate language and accessible communication methods and skills. 3.Developing communication skills to enable and support difficult conversations, acknowledging cultural differences and professional boundaries.4. Demonstrating effective clinical communication and documentation to internal and external stakeholders ensuring: effective verbal and written handover of relevant and objective information. Demonstrating ability to determine key information, ability to recognise and describe effectively symptoms of mental illness, distress or of a deteriorating patient, and ability to escalate issues of concerns effectively and in a timely manner.5. Contributing towards the on-going quality of service and care by managing the patient caseload, organising care including delegating tasks and duties appropriately to staff with relevant competency, identifying and mitigating any risk issues in relation to the service users health and social care. Informing the relevant Health care professionals if there are any significant:Changes in the service users physical or mental stateFactors relevant to the service user

Incidents related to the service user

1. Maintaining timely and accurate service user written/electronic records in line with Trust policy. Use care plans, pathway documents and

InformationSystem progress notes appropriately and in a timely manner.1. Reporting, without delay, any safety or security concerns to maintain the safety of service users, carers, staff and others in line with Trust policy.2. Understanding and contributing to the Trust risk assessment policy, including being aware of the need to follow all safeguarding procedures; being aware of the necessity to safeguard and promote the welfare of children, young people and vulnerable adults at all times when working with service users. Supporting junior staff to respond appropriately if there are any significant factors, or incidents relating to the safeguarding service user.3. Maintaining confidential information in accordance with Trust Policies.

Teamworking and Professional development:1. Protecting service users, self and others by maintaining a clean and healthy environment in accordance with health and safety and infection control policies. Ensuring safe working practices and working environment including monitoring and maintaining cleanliness of the service area and report, without delay, all hazards - real and potential. Leading audit and compliance activities and reports.2. Working in ways that support shared responsibility within the team:demonstrating support, respect and courtesy towards colleagues; working in a professional manner and with Trust values always in mind, respecting the boundaries of the relationship with service users/patients, carers and staff.3. Leading, attending and participating in team meetings and contributing ideas to multi-professional team discussions.4. Leading sessions on reflective practice for the wider care team to ensure effective patient care is based on evidence based practice and with Trust values in mind. Leading staff training and meetings including reflective practice groups and activities including the development of reflective portfolio.5. Participating in supervision by nominated senior staff member, including annual review of performance as part of the appraisal (or PADR) system. Providing and coordinating and overseeing the supervision to Bands 2 5 nursing staff.6. Demonstrating and promoting a clear leadership role to others and acting as role model to others at all times in accordance with Trust values.7. Undertaking mandatory training as required by Trust policy plus support junior staff to complete Care Certificate, Trust Level 2 Apprenticeship if appropriate and other CPD training related to the role or area of work.8. Supporting the team manager to conduct clinical or governance reviews of the teams activity and the monitoring of performance and collating anddisseminating the information to the appropriate individual. Contributing to relevant audit practice development on research activity that may be taking place in the work area.9. Contributing in training and development programmes of staff and supporting the clinical placements of student nurses.10. Supporting Band 5 nurses to lead for the assessment and co-ordination of the Care Certificate for all Healthcare Support Workers in the clinical area, particularly if reasonable adjustments need to be made to complete training and learning.

Leadership and Management:1. Developing the clinical practice of junior members of staff, including newly qualified band 5 nurses.2. Acting as a point of contact for all enquiries, working in partnership with the team manager and the wider MDT to coordinate the activities of the unit.3. Deputising for the team manager in their absence and be accountable for the nursing care and management of team, including maintaining communication with the modern matron and senior nursing staff.4. Assisting the team manager in ensuring the team is safely staffed, prioritising and deploying resources within budgetary parameters and escalating concerns to senior nursing staff where appropriate in accordance with HR policies and procedures.5. Supporting the team manager to investigate incidents and complaints:compile reports and disseminate this information to senior management.6. Recognising nursing practice that needs improvement and to work inpartnership with the team manager to ensure appropriate action is taken toaddress it.7. Supporting the team manager to ensure mandatory and statutory training are up to date for all staff.8. Linking with Higher Education Institutes (HEIs) to ensure delivery of care is in line with current teaching standards for both pre-registration and post registration nursing.9. Demonstrating awareness and engagement with the SLMH&CP programme to develop the band 2-5 clinical workforce. This will include support of junior staff to undertake and complete apprenticeships as part of their career progression and development.

Person Specification

Qualifications

Essential

• Relevant professional qualification- Mental Health Nursing, Social worker, Occupational Therapist with affiliated professional registration NMC, HCPC
• Mentorship qualification/assessor
• Relevant continuous inhouse or external training

Desirable

• Master's degree
• Training in psycho social model

Experience

Essential

• Experience of Interagency of working
• Experience of managing a caseload
• Experience of working with people experiencing severe and enduring illness
• Experience of working with diverse groups of patients and staff

Desirable

• Experience of working in the community
• Experience of supporting practice development in clinical areas

Skills and Abilities

Essential

• Knowledge of CPA, Community Care Act, Carers Act, Mental Health Act and other relevant legislation as application to practice
• Skills in mental health and risk assessments
• Understanding of Care Coordination and CPA
• Skills in being responsive to service user's and carers' needs
• Understanding of recovery in Mental Health
• Very good understanding of care plan and holistic care

Desirable

• Problem solving, ability to identify problems, review options and make decision
• Skilled in supervision of others, and in providing critical and constructive feedback
• Knowledge of clinical governance and audit

Other Requirments

Essential

• Empathy for service users including individuals who have experienced mental health problems.
• Ability to fulfil all the requirements of the role (including physical)
• Loyal and able to advocate for and show pride in the work area and organization and demonstrates values of trust and expectations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

South London and Maudsley NHS Foundation Trust

Address

Trust Wide

Denmark Hill

SE5 8AZ

Employer's website

https://www.slam.nhs.uk/ (Opens in a new tab)