Job summary
This Patient and Public Involvement Lead (PPI) role covers the boroughs of Lewisham and Croydon. We are looking for a motivated and dynamic individual, but most importantly someone with a passion to ensure service users and carers are at the centre of what we do, that their voices are not only heard but are an integral part of our day to day working, developing services and supporting our teams to provide outstanding care. The role requires strong compassionate leadership, working closely with staff, service users and families/ carers.
You will we working with the Senior Leadership Teams in both boroughs to embed our service user and carer's voices in all that we do.
There will be strong connections with our trust PPI leads, and the wider patient experience and inclusion team ensuring the Lewisham and Croydon PPI involvement is represented in trust wide events and developments.
Main duties of the job
Service Users and Carer Involvement.
- To implement the Trust Service User Involvement strategy, develop a local Involvement and Engagement strategy for the Directorates and oversee its implementation.
- To develop systems whereby service users and carers can be involved in the ongoing development of the Directorates.
- To develop a variety of modes of involvement suitable for a range of service users and carers, and develop, coordinate and deliver training to service users and carers and staff as required.
- To develop opportunities for paid involvement for service users and carers within the work of the Directorates via the Involvement Register on an ongoing basis.
About us
Confidentiality
Confidentiality/data protection regarding all personal information and Trust activity must be maintained at all times (both in and out of working hours) in accordance with professional codes of conduct and relevant legislation such as the Data Protection Act. The post holder should ensure that they are familiar with and adhere to all Trust Information governance policies and procedures. Any breach of confidentiality will be taken seriously and appropriate disciplinary action may be taken.
Health and Safety
Employees must be aware of the responsibilities placed upon them under the Health and Safety at Work Act 1974, paying due regard to health and safety in the workplace and management of risk to maintain a safe working environment for service users, visitors and employees.
Code of Conduct
The post holder is required to adhere to the standards of conduct expected of all NHS managers set out in the Code of Conduct for NHS managers. This job description will be subject to regular review and adjustment. This job description is an outline of the key tasks and responsibilities of the post and the post holder may be required to undertake additional duties appropriate to the pay band. The post may change over time to reflect the developing needs of the Trust and its services, as well as the personal development of the post holder.
Job description
Job responsibilities
- To coordinate responses to Inpatient Patient Experience and Patient Reported Experience Measure (PREM) CQUINs and to work with Clinical Service Leads and Ward managers to ensure targets are achieved. To monitor the responses to the Friends and Family Test, submitting surveys, and feedback from service users and carers.
- To develop systems within the Directorates to systematically measure the experience of service users using our services and to ensure systems are in place to act on feedback received.
- To implement the Trust Service User Involvement strategy, develop a local Involvement and Engagement strategy for the Directorates and oversee its implementation.
- To collaborate with the Directorate leads for Equality and Diversity (E&D) and contribute to Directorates Equality and Diversity Steering groups ensuring optimal involvement from clinical services and relevant partners.
Job description
Job responsibilities
- To coordinate responses to Inpatient Patient Experience and Patient Reported Experience Measure (PREM) CQUINs and to work with Clinical Service Leads and Ward managers to ensure targets are achieved. To monitor the responses to the Friends and Family Test, submitting surveys, and feedback from service users and carers.
- To develop systems within the Directorates to systematically measure the experience of service users using our services and to ensure systems are in place to act on feedback received.
- To implement the Trust Service User Involvement strategy, develop a local Involvement and Engagement strategy for the Directorates and oversee its implementation.
- To collaborate with the Directorate leads for Equality and Diversity (E&D) and contribute to Directorates Equality and Diversity Steering groups ensuring optimal involvement from clinical services and relevant partners.
Person Specification
Education
Essential
- Educated to masters standard or equivalent
- Ongoing professional development
Experience
Essential
- Experience of developing Involvement and Engagement or Equality and diversity strategies
- Senior clinical and/or managerial experience which demonstrates the ability to initiate, develop and implement significant programmes of work without close supervision
- Experience of managing resource, in particular budgetary responsibilities
- Experience of service development/project management in the NHS in relation to service user involvement or equality and diversity
Desirable
- Experience of working in an inner city, multicultural environment
Skills
Essential
- Ability to think strategically, to plan, implement and review
- Sound understanding of current management arrangements of NHS
- Ability to analyse and draw conclusions from sometimes complex data and present it clearly to a wider audience
- Ability to work with minimum supervision and ability to set priorities in line with local and national priorities
Other
Essential
- Computer literate and competent in the use of Microsoft suite
- Excellent numerical skills
- Lived, direct or indirect experience of mental health problems
- Strong planning and organisational skills
Person Specification
Education
Essential
- Educated to masters standard or equivalent
- Ongoing professional development
Experience
Essential
- Experience of developing Involvement and Engagement or Equality and diversity strategies
- Senior clinical and/or managerial experience which demonstrates the ability to initiate, develop and implement significant programmes of work without close supervision
- Experience of managing resource, in particular budgetary responsibilities
- Experience of service development/project management in the NHS in relation to service user involvement or equality and diversity
Desirable
- Experience of working in an inner city, multicultural environment
Skills
Essential
- Ability to think strategically, to plan, implement and review
- Sound understanding of current management arrangements of NHS
- Ability to analyse and draw conclusions from sometimes complex data and present it clearly to a wider audience
- Ability to work with minimum supervision and ability to set priorities in line with local and national priorities
Other
Essential
- Computer literate and competent in the use of Microsoft suite
- Excellent numerical skills
- Lived, direct or indirect experience of mental health problems
- Strong planning and organisational skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
