Job summary
The Surrey sexual health service is pleased to announce the expansion of the Outreach Team whose role is to extend the provision of sexual health services into the wider community and to populations at risk of sexual ill health.
We are looking to recruit an administrator to work 37.5 hours per week (minimum contract 18.75 hours) based in Woking supporting the outreach team to provide services including the Surrey Chlamydia and Gonorrhoea screening programme for under-25s, the Condom Distribution (C-Card) Scheme, training/awareness raising for Professionals including Pharmacists, GPs, School Nurses, effective health promotion and sexual health awareness raising for Young People in Universities/Schools/events etc.
Due to the requirements of the role access to a driving licence and a vehicle is essential to enable the post holder to travel around Surrey supporting the team as required.
We have a genuine and active commitment to education and staff development. The role will provide the opportunity to gain valuable experience working as part of a wider team.
Main duties of the job
The post holder will be a point of contact to our clients, professional partners and the wider sexual health team and will be responsible for providing a comprehensive, efficient, high quality and customer focused administration service within the Health Promotion Team.
The post holder will be expected to meet deadlines as guided; have excellent communication skills, prioritise day-to-day work, deal with clients in a professional and courteous manner and use their own initiative as well as be able to work as part of a team. The key requirement of the post holder is to provide administrative services to the team, with the added ability to support the team during outreach work e.g. Pride, Freshers Fairs, school/college open days and other events.
Due to the nature of our service, the post holder must demonstrate the ability to deal sensitively and politely with anxious, emotionally stressed and vulnerable client whilst appreciating the need for complete confidentiality with regard to Data Protection in respect of patient details.
About us
CNWL can offer:
Staying well at work service for tailored employment related support to staff.
A range of staff networks: The PRIDE@CNWL Lesbian, Gay, Bisexual, Transgender and other sexual and gender minorities (LGBT+) network.
Lived Experience of Mental Health staff network.
Discounts and savings at hundreds of retailers nationwide with My Trust benefits: you can save money on your weekly food shops, household bills, toiletries and cosmetics, cinema tickets, meals out and holidays or weekend breaks.
Please note: This vacancy does not meet the criteria for Skilled Worker sponsorship, unless you meet the criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. "Separate provisions are applied to workers who have been sponsored and held continuously Skilled Worker visa since prior to 04/04/2024."
As such, if you don't meet the Transitional Provision (above) we are unable to consider your application unless you can provide documentary evidence of your right to work in the United Kingdom. If you believe you are eligible for sponsorship or already hold a valid right to work in the UK, please ensure you provide full details of your immigration status in the Pre-Screening Immigration section of your application form.
Please note role eligibility also depends on whether the role meets the salary threshold for the relevant occupational code (SOC CODE).
For further info please visit: Skilled Worker visa: Overview - GOV.UK
Job description
Job responsibilities
MAIN DUTIES AND RESPONSIBILITIES:
- To be a designated point of contact for clients, professional partners and the wider sexual health team undertaking the role in a welcoming, professional and courteous manner. Providing advice, information and signposting clients who may be anxious or distressed or have difficulties with communication.
- To register clients on the electronic patient record when required ensuring accuracy and confidentiality
- To book appointments and follow-ups into an appropriate clinic for patients requiring an appointment in the main sexual health service dealing with information sensitively and professionally
- Take messages in a polite and professional manner ensuring these are given to appropriate staff in a timely manner
- Signpost to appropriate alternative services e.g. sexual health clinic/pharmacy
- Update and maintain the outreach webpage and social media sites ensuring information is timely and up-to-date.
- Act as a key point of contact for the team to co-ordinate and publish events as the service requires.
- Work in partnership with the communications team suggesting changes and developments to promote the service.
- Order stock e.g. chlamydia screening kits/condoms/stationary including raising purchase orders
- Process test kits requested via the on-line service, including posting screening kits and maintaining the department database. Resolving issues or referring clients to clinic services who have difficulty accessing or using the kits.
- Ensuring Chlamydia Screening and Condom Distribution Scheme outlets have sufficient supply of kits
- Provide administrative support to the team when arranging outreach events e.g. Freshers Fairs/Young peoples awareness raising sessions
- Hold a valid UK driving licence and have access to a car to travel to outreach events when required to the support the team.
- Setting up of stalls/equipment at events and venues
- Providing advice and information to clients about the wider sexual service including how to access clinic and on-line services
- Registering young people on the condom distribution scheme
- Provide administrative support for on-line training sessions, e.g. uploading training dates onto Eventbrite/webpage, managing bookings, and collating feedback and evaluation
- Assisting with the collation of activity data, creating reports and databases as required
- Knowledge and understanding of departmental and administrative procedures and systems, Undertaking other administrative duties as required e.g. inputting information, photocopying, scanning
- Attend clinic/service meetings as required and provide administrative support for outreach team meetings e.g. agendas/minutes
- To be fully aware of the Trusts Safeguarding Procedures and demonstrate the ability to raise concerns to protect our clients
- To suggest improvements of the administration function with line/senior management
- Complete all statutory and mandatory training, remaining compliant and other training as advised by management
- To fully understand the business continuity management system and your role in implementing its process
Job description
Job responsibilities
MAIN DUTIES AND RESPONSIBILITIES:
- To be a designated point of contact for clients, professional partners and the wider sexual health team undertaking the role in a welcoming, professional and courteous manner. Providing advice, information and signposting clients who may be anxious or distressed or have difficulties with communication.
- To register clients on the electronic patient record when required ensuring accuracy and confidentiality
- To book appointments and follow-ups into an appropriate clinic for patients requiring an appointment in the main sexual health service dealing with information sensitively and professionally
- Take messages in a polite and professional manner ensuring these are given to appropriate staff in a timely manner
- Signpost to appropriate alternative services e.g. sexual health clinic/pharmacy
- Update and maintain the outreach webpage and social media sites ensuring information is timely and up-to-date.
- Act as a key point of contact for the team to co-ordinate and publish events as the service requires.
- Work in partnership with the communications team suggesting changes and developments to promote the service.
- Order stock e.g. chlamydia screening kits/condoms/stationary including raising purchase orders
- Process test kits requested via the on-line service, including posting screening kits and maintaining the department database. Resolving issues or referring clients to clinic services who have difficulty accessing or using the kits.
- Ensuring Chlamydia Screening and Condom Distribution Scheme outlets have sufficient supply of kits
- Provide administrative support to the team when arranging outreach events e.g. Freshers Fairs/Young peoples awareness raising sessions
- Hold a valid UK driving licence and have access to a car to travel to outreach events when required to the support the team.
- Setting up of stalls/equipment at events and venues
- Providing advice and information to clients about the wider sexual service including how to access clinic and on-line services
- Registering young people on the condom distribution scheme
- Provide administrative support for on-line training sessions, e.g. uploading training dates onto Eventbrite/webpage, managing bookings, and collating feedback and evaluation
- Assisting with the collation of activity data, creating reports and databases as required
- Knowledge and understanding of departmental and administrative procedures and systems, Undertaking other administrative duties as required e.g. inputting information, photocopying, scanning
- Attend clinic/service meetings as required and provide administrative support for outreach team meetings e.g. agendas/minutes
- To be fully aware of the Trusts Safeguarding Procedures and demonstrate the ability to raise concerns to protect our clients
- To suggest improvements of the administration function with line/senior management
- Complete all statutory and mandatory training, remaining compliant and other training as advised by management
- To fully understand the business continuity management system and your role in implementing its process
Person Specification
Experience
Essential
- Experience of managing/working on work related webpages and social media or willingness to learn
- Evidence of dealing with the public face to face and/or on the telephone
- To have worked on own initiative and as part of a team
- Ability to create and manage spread-sheets and databases
- Using work related computer systems
Desirable
- To have worked in Sexual Health or similar environment
Qualifications
Essential
- GCSE and/or A levels, or equivalent knowledge of clerical and administrative procedures through training and experience
Desirable
- Willingness to undergo further development
Skills and knowledge
Essential
- Ability to prioritise and organise own workload, being responsive and adapting to unexpected changes
- Flexible approach to working hours
- Good written and verbal communication skills
- Ability to plan, prioritise and coordinate work
- Knowledge of computer packages and willingness to learn new computer software packages
- Respect for confidentiality
- Full understanding and knowledge of the term confidentiality and follow the key principles of the Data Protection Act
- Full understanding of and commitment to equality and diversity and ability to adapt to the needs of individuals
Desirable
- Evidence of interacting with a wide range of people
Attitudes, aptitudes, personal characteristics
Essential
- Organised and logical
- Ability to deal sensitively and politely with anxious, emotionally stressed and vulnerable clients
- Ability to communicate effectively
- Sensitivity to and understanding of the issues around HIV/AIDS and sexually transmitted infections
- To be able to work with minimal supervision as demand dictates
- To be self-motivated, enthusiastic, willing to learn new skills and to have a high standard of personal performance
Person Specification
Experience
Essential
- Experience of managing/working on work related webpages and social media or willingness to learn
- Evidence of dealing with the public face to face and/or on the telephone
- To have worked on own initiative and as part of a team
- Ability to create and manage spread-sheets and databases
- Using work related computer systems
Desirable
- To have worked in Sexual Health or similar environment
Qualifications
Essential
- GCSE and/or A levels, or equivalent knowledge of clerical and administrative procedures through training and experience
Desirable
- Willingness to undergo further development
Skills and knowledge
Essential
- Ability to prioritise and organise own workload, being responsive and adapting to unexpected changes
- Flexible approach to working hours
- Good written and verbal communication skills
- Ability to plan, prioritise and coordinate work
- Knowledge of computer packages and willingness to learn new computer software packages
- Respect for confidentiality
- Full understanding and knowledge of the term confidentiality and follow the key principles of the Data Protection Act
- Full understanding of and commitment to equality and diversity and ability to adapt to the needs of individuals
Desirable
- Evidence of interacting with a wide range of people
Attitudes, aptitudes, personal characteristics
Essential
- Organised and logical
- Ability to deal sensitively and politely with anxious, emotionally stressed and vulnerable clients
- Ability to communicate effectively
- Sensitivity to and understanding of the issues around HIV/AIDS and sexually transmitted infections
- To be able to work with minimal supervision as demand dictates
- To be self-motivated, enthusiastic, willing to learn new skills and to have a high standard of personal performance
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
