Job summary
Milton Keynes Community Health Services (MKCHS), part of CNWL, is seeking an experienced and motivated Quality Governance Lead to join the Diggory Division. This is an exciting opportunity to play a key role in driving quality improvement, patient safety, and clinical governance across a diverse range of community services.
You will work closely with clinical and operational teams to ensure robust governance systems are in place, supporting high standards of care and continuous improvement. The post holder will be instrumental in embedding a culture of learning, transparency, and excellence.
Main duties of the job
The post exists to promote, support, monitor and lead clinical and service effectiveness in the Community Health Services Directorate. The post-holder will have advanced knowledge of key regulatory frameworks and will use this to support the Directorate in the development, implementation and monitoring of key standards.
The post-holder will work with the Service Director, Clinical Director and Service Managers to establish and maintain an effectiveness infrastructure for the Directorate, which embeds service governance at all levels and which enables every service within the Directorate to provide assurance to the Board via routes established in CNWL-MK and the wider organization.
The post-holder will have a special focus on the Serious Incident (SI) processes and investigations in the directorate and will monitor and support requirements of effective Governance and Service Quality related to SI's.
The post holder will work closely with Service Managers to facilitate learning and development approaches within services.
About us
There's a place for you at CNWL.We're passionate about delivering first-class patient-centred, safe and effective care, whether it is in a hospital setting, in a community clinic or in the patient's own home. Patients are at the heart of everything we do.Providing top quality care depends on our ability to employ the best people.We're always looking to recruit outstanding people who will go the extra mile to support our patients, colleagues, teams and the Trust. With every new employee we're hoping to find our future leaders and we'll support our staff by providing opportunities to develop your career.With a diverse culture and equally diverse range of opportunities across mental health, community services, addictions, eating disorders, learning disabilities and more - whatever stage of your career you're at, there's always a place for you at CNWL.
Job description
Job responsibilities
To work closely with the Senior Management Team to maintain effective oversight of all aspects of the Serious Incident Processes.
To assist in the review of action plans and to suggest themes for audit that may arise from risks/trends, incidents, audits and complaints.
To manage complex data collection from a variety of sources and contribute information and data to dashboards as required.
Keep up to date with developments both nationally and locally in relation to the quality agenda.
To work collaboratively with teams to embed learning from incidents/complaints.
To attend relevant meetings and forums where quality is the focus.
Contribute to the Quality Agenda support the CQIF and COG meetings.
Contribute in the management of the Directorate Audit Plan
- Promote QI methodology and support services with improvement plans
Job description
Job responsibilities
To work closely with the Senior Management Team to maintain effective oversight of all aspects of the Serious Incident Processes.
To assist in the review of action plans and to suggest themes for audit that may arise from risks/trends, incidents, audits and complaints.
To manage complex data collection from a variety of sources and contribute information and data to dashboards as required.
Keep up to date with developments both nationally and locally in relation to the quality agenda.
To work collaboratively with teams to embed learning from incidents/complaints.
To attend relevant meetings and forums where quality is the focus.
Contribute to the Quality Agenda support the CQIF and COG meetings.
Contribute in the management of the Directorate Audit Plan
- Promote QI methodology and support services with improvement plans
Person Specification
Knowledge and Experience
Essential
- Knowledge and experience of CQC requirements for service delivery
- Knowledge and understanding of evidence based practices and governance frameworks
Desirable
- Experience of working in a governance role
- Knowledge of QI methodology and how to use this to improve services
- Understanding of equality and diversity best practice and legislative requirements in relation to service delivery, development and recruitment of volunteers.
Skills
Essential
- Must be able to provide and receive highly complex, sensitive or contentious information, negotiate with senior stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential groups
- Ability to negotiate on difficult and controversial issues including performance and change.
Person Specification
Knowledge and Experience
Essential
- Knowledge and experience of CQC requirements for service delivery
- Knowledge and understanding of evidence based practices and governance frameworks
Desirable
- Experience of working in a governance role
- Knowledge of QI methodology and how to use this to improve services
- Understanding of equality and diversity best practice and legislative requirements in relation to service delivery, development and recruitment of volunteers.
Skills
Essential
- Must be able to provide and receive highly complex, sensitive or contentious information, negotiate with senior stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential groups
- Ability to negotiate on difficult and controversial issues including performance and change.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Employer details
Employer name
Central and North West London NHS Foundation Trust
Address
Charles Pinfold Building, Open University
Open University, Walton Hall
Milton Keynes
MK7 6AA
Employer's website
https://www.cnwl.nhs.uk/work (Opens in a new tab)
