Job summary
- Are you interested in a career in research administration?
- Would you like to be part of a dynamic team delivering high-impact research in Primary Care and other wider care settings?
- Are you a highly motivated team player with excellent organisational skills?
- Do you have a keen eye for detail and enjoy working with data?
- You might just be the person we need for the role of Research Coordinator.
- If you are a graduate with relevant experience in Primary Care, general practice or other NHS and non-NHS settings (e.g. care homes, hospices) and would enjoy an outward-facing role, working with clinicians, academics, researchers and community groups, we'd love to hear from you.
The main focus of the role will be in supporting the set-up and delivery of the NIHR portfolio of research studies. The role is designed to increase research participation by NHS and non-NHS settings, including community services, social care and the voluntary sector. We are also keen to see studies achieve greater recruitment from currently underserved groups.
Main duties of the job
The postholder will work on all aspects of study set-up and delivery, including: feasibility, confirming capacity & capability of sites and participant recruitment, through to payment of research-related costs. We are seeking a highly motivated and organised individual who works well under pressure and has strong interpersonal and communication skills, combining sensitivity and empathy.
About us
You will be part of the Noclor NHS Research Support Service based in Kentish Town. We are a vibrant, supportive and thriving team eager to hear from like-minded people who share our values and vision and are committed to "promoting the best in research". We also offer a range of training and development opportunities.
This is a chance to develop your experience and knowledge of clinical research in wider care settings. You will work with research teams to promote research, set-up studies, collate data and recruit participants to a range of studies across the North London Research Delivery Network area. You will be working with academics from universities such as University College London and Imperial College, along with GP practices, schools, care homes and other community services.
Please note that working from home arrangements will not be permitted during the first six months in post. Thereafter, coordinators are allowed one day each fortnight WFH. The expectation is that the bulk of your time will be office-based, Monday to Friday, but a willingness to work flexibly and travel across services within the Trust is an essential aspect of this post.
This is a research administration post.
Job description
Job responsibilities
You should be able to demonstrate effective communication skills, good organisational skills, flexibility, excellent attention to detail, the ability to work autonomously and some knowledge of medical terminology. Experience of working in a research setting or in Primary Care is desirable.
The main focus of the role will be in supporting the delivery and development of the NIHR research portfolio. The role is designed to increase research participation from NHS primary care and non-NHS settings, including community services, social care, voluntary sector, and care homes.
Main Duties and Responsibilities
- Will act as the first point of contact for all telephone, email and personal enquiries from researchers and other stakeholders relating to community and primary care research engagement and study set-up and will ensure that all enquiries are dealt with effectively and in a timely manner, escalating any complex enquiries to the Research Coordination Manager or appropriate senior member of staff.
- Will use excellent communication skills on a daily basis to speak to a wide range of individuals and organisations including departmental colleagues, higher educational institutions, community organisations, practice managers, GPs and other practice clinicians, patients and local Research Delivery Network (RDN) contacts.
- Will monitor and act upon requests from care home managers, hospice managers, general practices and other non-NHS community services to participate in research studies, making sure that all emails are dealt with in a timely and efficient manner.
- Will provide administrative support to researchers and other members of the team.
- Will have sound knowledge of the NIHR and Research Delivery Networks and will remain familiar with the evolving landscape of research management within the NHS.
- Will be required to adhere to a strict code of confidentiality, ICH Good Clinical Practice and Trust R&D and information governance policies.
- Will have excellent organisational and time management skills enabling the post holder to manage competing priorities within required timescales.
- Will have the ability to work independently, on own initiative and at times with minimal supervision. They must be able to exercise judgement where necessary when responding to queries, delegating or escalating as appropriate.
- Will identify own learning needs and take responsibility for keeping their skills and knowledge up to date by attending training courses as appropriate.
Job description
Job responsibilities
You should be able to demonstrate effective communication skills, good organisational skills, flexibility, excellent attention to detail, the ability to work autonomously and some knowledge of medical terminology. Experience of working in a research setting or in Primary Care is desirable.
The main focus of the role will be in supporting the delivery and development of the NIHR research portfolio. The role is designed to increase research participation from NHS primary care and non-NHS settings, including community services, social care, voluntary sector, and care homes.
Main Duties and Responsibilities
- Will act as the first point of contact for all telephone, email and personal enquiries from researchers and other stakeholders relating to community and primary care research engagement and study set-up and will ensure that all enquiries are dealt with effectively and in a timely manner, escalating any complex enquiries to the Research Coordination Manager or appropriate senior member of staff.
- Will use excellent communication skills on a daily basis to speak to a wide range of individuals and organisations including departmental colleagues, higher educational institutions, community organisations, practice managers, GPs and other practice clinicians, patients and local Research Delivery Network (RDN) contacts.
- Will monitor and act upon requests from care home managers, hospice managers, general practices and other non-NHS community services to participate in research studies, making sure that all emails are dealt with in a timely and efficient manner.
- Will provide administrative support to researchers and other members of the team.
- Will have sound knowledge of the NIHR and Research Delivery Networks and will remain familiar with the evolving landscape of research management within the NHS.
- Will be required to adhere to a strict code of confidentiality, ICH Good Clinical Practice and Trust R&D and information governance policies.
- Will have excellent organisational and time management skills enabling the post holder to manage competing priorities within required timescales.
- Will have the ability to work independently, on own initiative and at times with minimal supervision. They must be able to exercise judgement where necessary when responding to queries, delegating or escalating as appropriate.
- Will identify own learning needs and take responsibility for keeping their skills and knowledge up to date by attending training courses as appropriate.
Person Specification
Qualifications & Education
Essential
- A Bachelor's degree or equivalent qualification or appropriate working experience
Desirable
- Experience in an NHS or commercial health research environment.
- Postgraduate qualification in a science/health-related subject or equivalent appropriate experience.
Knowledge & Experience
Essential
- Experience of working in a research environment.
- Experience of working in Primary Care, general practice, care homes, hospices or similar organisations
Desirable
- Experience of working in an NHS/academic or pharmaceutical environment.
- Familiarity with the set-up and structure of local community services
Skills & Abilities
Essential
- Ability to communicate highly complex, sensitive or contentious information both orally and in writing, both internally to colleagues and externally to a range of audiences, including large groups.
- Ability to prepare and deliver presentations and reports to a high standard.
- Proven interpersonal skills to work with clinical and management colleagues at all levels across a range of organisations.
- Ability to analyse and interpret complex information and ability to make judgments regarding a range of highly complex research management issues.
- Ability to work with minimal day-to-day supervision.
- Ability to plan, manage, adjust and deliver complex projects, involving multiple agencies and individuals and a broad range of activities, to tight deadlines
- Flexible approach to working, highly motivated with a desire to develop knowledge.
- Highly developed communication skills with ability to successfully liaise between all levels of staff.
- Ability to work under pressure and to deadlines.
- Willingness to travel to all member organisation sites.
- Ability to deal with conflict. Ability to adapt to, and positively implement, changes that occur in clinical trial administration both locally and nationally.
Person Specification
Qualifications & Education
Essential
- A Bachelor's degree or equivalent qualification or appropriate working experience
Desirable
- Experience in an NHS or commercial health research environment.
- Postgraduate qualification in a science/health-related subject or equivalent appropriate experience.
Knowledge & Experience
Essential
- Experience of working in a research environment.
- Experience of working in Primary Care, general practice, care homes, hospices or similar organisations
Desirable
- Experience of working in an NHS/academic or pharmaceutical environment.
- Familiarity with the set-up and structure of local community services
Skills & Abilities
Essential
- Ability to communicate highly complex, sensitive or contentious information both orally and in writing, both internally to colleagues and externally to a range of audiences, including large groups.
- Ability to prepare and deliver presentations and reports to a high standard.
- Proven interpersonal skills to work with clinical and management colleagues at all levels across a range of organisations.
- Ability to analyse and interpret complex information and ability to make judgments regarding a range of highly complex research management issues.
- Ability to work with minimal day-to-day supervision.
- Ability to plan, manage, adjust and deliver complex projects, involving multiple agencies and individuals and a broad range of activities, to tight deadlines
- Flexible approach to working, highly motivated with a desire to develop knowledge.
- Highly developed communication skills with ability to successfully liaise between all levels of staff.
- Ability to work under pressure and to deadlines.
- Willingness to travel to all member organisation sites.
- Ability to deal with conflict. Ability to adapt to, and positively implement, changes that occur in clinical trial administration both locally and nationally.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
