Central and North West London NHS Foundation Trust

Urgent Care Business Support Lead

The closing date is 01 March 2026

Job summary

This is an exciting opportunity to join our Urgent Care Service, working across all teams to ensure an efficient & high quality service is provided to the Single Point of Access (SPA) and Central Flow Hub (CFH), Stepdown Houses, the Integrated Discharge Team (IDT) and the Mental Health Crisis Assessment Service (MHCAS).

We are looking for an individual that is motivated, enthusiastic and proactive with a wide range of office skills to provide business support to the Urgent Care services and provide PA support to the Director of Urgent Care

The post holder will work closely with the Urgent Care Business Manager and Service Managers across urgent care supporting them in service delivery.

They will also work closely with the Jameson Business lead as Administrative Lead for the Urgent Care Service.

This is full time post - 37.5 hours, based at the Gordon Hospital - a very convenient Central London location.

Main duties of the job

The post holder will be responsible for providing operational management, support, supervision and oversight to the Urgent Care Services, working across all teams to ensure an efficient and high quality service.

They will provide PA support to the Director of Urgent care, providing diary management and meeting organisation; and will also act as Administrative Lead for Urgent Care.

Please note: This vacancy does not meet the criteria for Skilled Worker sponsorship, unless you meet the criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. "Separate provisions are applied to workers who have been sponsored and held continuously Skilled Worker visa since prior to 04/04/2024."

As such, if you don't meet the Transitional Provision (above) we are unable to consider your application unless you can provide documentary evidence of your right to work in the United Kingdom. If you believe you are eligible for sponsorship or already hold a valid right to work in the UK, please ensure you provide full details of your immigration status in the Pre-Screening Immigration section of your application form.

Please note role eligibility also depends on whether the role meets the salary threshold for the relevant occupational code (SOC CODE).

For further info please visit: Skilled Worker visa: Overview - GOV.UK

About us

CNWL (Central and North West London NHS Foundation Trust) has almost 7,000 staff providing integrated healthcare to a third of London's population, Milton Keynes and areas beyond. We involve service users, carers, the public, staff and partner organisations in the way that we are run.

Our catchment area spans diverse communities, with over 100 first languages spoken. It contains areas of great affluence as well as areas of much deprivation. We are committed to providing services that meet the needs of the people who use them, and we actively encourage involvement from local people who can help make a difference. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME and people with disabilities to promote good relations and understanding between our staff.We are recognised locally, nationally and internationally for providing high quality, innovative healthcare. We aim to employ only the best people, and our experts are frequently called upon to contribute to national health strategy and policy, and many models of our care have been adapted for use in other countries.

We offer a generous relocation package (subject to eligibility assessment) and flexible working options, including bank assignments for most roles. See attached Staff Reward and Wellbeing Handbook detailing our benefits, discounts and wellbeing initiatives for staff.

Become part of our team. We care for you as much as you care for others.

Date posted

23 February 2026

Pay scheme

Agenda for change

Band

Band 6

Salary

£46,419 to £55,046 a year per annum inc HCAS (pro rata if P/T)

Contract

Permanent

Working pattern

Full-time

Reference number

333-J-UC-0043-A

Job locations

Gordon Hospital

Bloomburg Street

London

SW1V 2RH

Job description

Job responsibilities

**Please see full job description for further information**

Oversee the Associate Practitioners, Administrators and Admin Managers in their day to day activities at the Single Point of Access (SPA) and Central Flow Hub (CFH) and wider Urgent Care Services, as well as ensuring a smooth operation in all Urgent Care teams, escalating issues and reporting highlights as appropriate.

Provide training and support to staff when there are changes to processes and systems, and to work with service managers to ensure adequate training in systems used across Urgent Care are achieved.

To support the Urgent Care Business Manager in managing change and improving processes and systems across the Urgent Care Service.

To participate, and where necessary lead on IT improvement initiatives in the Urgent Care service, managing good relationship with technical partners to ensure the smooth running of the Teams and a rapid response to any technical issues that arise.

To take the lead and support in any audits and quality monitoring initiatives by collecting, collating, analysing and presenting all activity data across theUrgent Care Service.

Job description

Job responsibilities

**Please see full job description for further information**

Provide training and support to staff when there are changes to processes and systems, and to work with service managers to ensure adequate training in systems used across Urgent Care are achieved.

To support the Urgent Care Business Manager in managing change and improving processes and systems across the Urgent Care Service.

To take the lead and support in any audits and quality monitoring initiatives by collecting, collating, analysing and presenting all activity data across theUrgent Care Service.

Person Specification

Education and Qualifications

Essential

Educated to degree level or relevant experience
Evidence of continuous learning throughout career

Desirable

Business qualification

Previous Experience

Essential

Experience of administrative systems at a senior level.
Experience of supporting projects through to successful completion.
Experience of working in the NHS or Local Authority
Experience of budget management

Desirable

Experience of staff supervision and management
Experience of staff rota and rostering management
Experience in SystmOne specifically as a clinical system

Skills Knowledge and Abilities

Essential

Excellent IT skills and confident in using Microsoft Office software
Able to communicate clearly in writing and verbally
Experience of minute taking in meetings

Attitudes, Aptitudes & Personal Characteristics

Essential

Self-awareness. Good awareness of own strengths and limitations and understanding of personal impact on others.
Flexibility. Able to work effectively in a complex environment, able to self-motivate and plan
Integrity. Motivated by values of getting on with the job, inclusiveness, openness in communication but mindful of confidentiality where appropriate

Person Specification

Education and Qualifications

Essential

Educated to degree level or relevant experience
Evidence of continuous learning throughout career

Desirable

Business qualification

Previous Experience

Essential

Experience of administrative systems at a senior level.
Experience of supporting projects through to successful completion.
Experience of working in the NHS or Local Authority
Experience of budget management

Desirable

Experience of staff supervision and management
Experience of staff rota and rostering management
Experience in SystmOne specifically as a clinical system

Skills Knowledge and Abilities

Essential

Excellent IT skills and confident in using Microsoft Office software
Able to communicate clearly in writing and verbally
Experience of minute taking in meetings

Attitudes, Aptitudes & Personal Characteristics

Essential

Self-awareness. Good awareness of own strengths and limitations and understanding of personal impact on others.
Flexibility. Able to work effectively in a complex environment, able to self-motivate and plan
Integrity. Motivated by values of getting on with the job, inclusiveness, openness in communication but mindful of confidentiality where appropriate

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Central and North West London NHS Foundation Trust

Address

Gordon Hospital

Bloomburg Street

London

SW1V 2RH

Employer's website

https://www.cnwl.nhs.uk/work (Opens in a new tab)

Employer details

Employer name

Central and North West London NHS Foundation Trust

Address

Gordon Hospital

Bloomburg Street

London

SW1V 2RH

Employer's website

https://www.cnwl.nhs.uk/work (Opens in a new tab)