Job summary
We are seeking a values-led, compassionate and credible senior leader with a demonstrable commitment to improving Children and Young People's services across a complex, multi-borough environment. The role requires someone who can drive high-quality, sustainable service transformation across CAMHS, Eating Disorders and Children's Community Physical Health services, while enabling and supporting staff to deliver the best possible outcomes. The successful candidate will be experienced in leading complex programmes, maintaining delivery discipline, and managing senior relationships across organisational and system boundaries.
Main duties of the job
The postholder will oversee and enable delivery of the CYP transformation and business portfolio within the Goodall Division, while directly leading a number of complex, high-profile programmes across CAMHS, Eating Disorders and Children's Community Physical Health services.
This will involve line management of Business & Transformation staff supporting CYP workstreams, ensuring strong programme governance, delivery discipline and clear accountability across multiple boroughs.
The postholder will take a specific leadership focus on the development and delivery of transformation programmes across the CYP pathways, while working flexibly across the wider divisional portfolio as required in response to emerging priorities.
The role requires close partnership working with Borough Directors, Clinical Directors, system partners and commissioners, providing strategic direction, programme design and delivery oversight, and ensuring meaningful co-production with children, young people and families.
The postholder will need to hold complexity across service lines and geographies, drive delivery at a senior level and appropriately delegate to team members to ensure successful implementation. They will provide clear and credible leadership, reporting to senior divisional and Trust forums on high-profile work programmes and ensuring risks and performance issues are identified and addressed proactively.
About us
The Goodall Division within Central and North West London NHS Foundation Trust (CNWL) is the Trust's largest and most diverse division, delivering a wide range of integrated mental health, community physical health and specialist services. The Division serves a diverse population across North West London boroughs.
Services delivered within Goodall include Child and Adolescent Mental Health Services (CAMHS), community and inpatient eating disorder services, adult and children's community physical health services, inpatient and community mental health services in Hillingdon, specialist rehabilitation services, learning disability services, perinatal mental health and other specialist pathways.
This post sits within the Divisional Business & Transformation team and provides senior leadership for the Children and Young People (CYP) portfolio across the Division, working across CAMHS, Eating Disorders and Children's Community Physical Health services.
Our Vision
Wellbeing for life: We work in partnership with all who use our services to improve health and wellbeing. Together we look at ways of improving an individual's quality of life, through high quality healthcare and personal support.
Job description
Job responsibilities
1. Divisional Delivery, Service Redesign & Transformation (CYP)
- Act as the senior Business & Transformation lead for the Children & Young People (CYP) portfolio within the Goodall Division.
- Hold oversight and accountability for delivery of CYP transformation priorities across CAMHS, Eating Disorders and Childrens Community Physical Health services.
- Lead complex, high-profile programmes using robust project and programme management methodology.
- Shape strategic direction and responses to complex service challenges, reflecting changes in local and national health and care policy.
- Ensure transformation programmes are designed for sustainability, embedding change into operational practice and planning future delivery phases.
- Work with Divisional and Borough leadership teams to prioritise transformation initiatives and agree realistic delivery timelines.
- Drive meaningful co-design and co-production with children, young people and families.
- Support delivery within Integrated Care Systems and place-based partnerships, representing the Division in system forums as required.
- Lead, direct and support Business & Transformation staff and clinical/operational colleagues in delivering CYP priorities.
- Commission and manage external consultancy support where required.
- Ensure changes to pathways or ways of working are undertaken in partnership with key stakeholders, including commissioners and system partners.
- Contribute to a culture of service improvement, collective accountability and delivery discipline across the CYP portfolio.
2. Programme Governance, Planning & Financial Insight
- Ensure service redesign and transformation projects are delivered using agreed CNWL methodologies and appropriate governance frameworks.
- Apply structured programme management approaches tailored to the complexity of CYP services.
- Oversee development of robust project plans, business cases and supporting documentation.
- Establish clear programme structures (e.g. Programme Boards, Task & Finish Groups) where required.
- Set and monitor key milestones, identifying risks, dependencies and delivery challenges early.
- Provide high-quality progress reporting to Divisional, Trust and system-level forums.
- Ensure project governance arrangements are proportionate, professionally presented and impact-assessed.
- Monitor interdependencies across CYP workstreams and ensure coordinated delivery.
- Maintain up-to-date risk and issue logs and escalate appropriately.
- Work closely with Finance colleagues to support financial modelling, CIP development and assessment of financial implications of service change.
- Ensure transformation proposals are financially informed and aligned to divisional recovery trajectories.
- Promote Quality Improvement methodologies and build capability within clinical and operational teams.
3. Leadership & Line Management
- Provide visible and credible leadership within the Goodall Business & Transformation team.
- Line manage Business & Transformation Managers and associated staff supporting the CYP portfolio.
- Set clear objectives and performance expectations, ensuring delivery to agreed time, quality and resource parameters.
- Foster a positive, enabling and solutions-focused team culture.
- Support development, supervision and succession planning within the team.
- Make timely and proportionate decisions within a fast-paced and complex environment.
- Ensure budgets directly delegated to the role are managed in line with Trust policy.
4. Partnership & System Working
- Develop strong and constructive relationships with Borough Directors, Clinical Directors and Service Managers across CYP services.
- Work collaboratively with commissioners, Local Authorities, education partners and VCSE organisations.
- Promote integrated working across mental health and community physical health services within the CYP portfolio.
- Support contract discussions and system redesign conversations where required.
- Represent the Division in multi-agency and system-level forums, exercising sound judgement in politically sensitive environments.
Job description
Job responsibilities
1. Divisional Delivery, Service Redesign & Transformation (CYP)
- Act as the senior Business & Transformation lead for the Children & Young People (CYP) portfolio within the Goodall Division.
- Hold oversight and accountability for delivery of CYP transformation priorities across CAMHS, Eating Disorders and Childrens Community Physical Health services.
- Lead complex, high-profile programmes using robust project and programme management methodology.
- Shape strategic direction and responses to complex service challenges, reflecting changes in local and national health and care policy.
- Ensure transformation programmes are designed for sustainability, embedding change into operational practice and planning future delivery phases.
- Work with Divisional and Borough leadership teams to prioritise transformation initiatives and agree realistic delivery timelines.
- Drive meaningful co-design and co-production with children, young people and families.
- Support delivery within Integrated Care Systems and place-based partnerships, representing the Division in system forums as required.
- Lead, direct and support Business & Transformation staff and clinical/operational colleagues in delivering CYP priorities.
- Commission and manage external consultancy support where required.
- Ensure changes to pathways or ways of working are undertaken in partnership with key stakeholders, including commissioners and system partners.
- Contribute to a culture of service improvement, collective accountability and delivery discipline across the CYP portfolio.
2. Programme Governance, Planning & Financial Insight
- Ensure service redesign and transformation projects are delivered using agreed CNWL methodologies and appropriate governance frameworks.
- Apply structured programme management approaches tailored to the complexity of CYP services.
- Oversee development of robust project plans, business cases and supporting documentation.
- Establish clear programme structures (e.g. Programme Boards, Task & Finish Groups) where required.
- Set and monitor key milestones, identifying risks, dependencies and delivery challenges early.
- Provide high-quality progress reporting to Divisional, Trust and system-level forums.
- Ensure project governance arrangements are proportionate, professionally presented and impact-assessed.
- Monitor interdependencies across CYP workstreams and ensure coordinated delivery.
- Maintain up-to-date risk and issue logs and escalate appropriately.
- Work closely with Finance colleagues to support financial modelling, CIP development and assessment of financial implications of service change.
- Ensure transformation proposals are financially informed and aligned to divisional recovery trajectories.
- Promote Quality Improvement methodologies and build capability within clinical and operational teams.
3. Leadership & Line Management
- Provide visible and credible leadership within the Goodall Business & Transformation team.
- Line manage Business & Transformation Managers and associated staff supporting the CYP portfolio.
- Set clear objectives and performance expectations, ensuring delivery to agreed time, quality and resource parameters.
- Foster a positive, enabling and solutions-focused team culture.
- Support development, supervision and succession planning within the team.
- Make timely and proportionate decisions within a fast-paced and complex environment.
- Ensure budgets directly delegated to the role are managed in line with Trust policy.
4. Partnership & System Working
- Develop strong and constructive relationships with Borough Directors, Clinical Directors and Service Managers across CYP services.
- Work collaboratively with commissioners, Local Authorities, education partners and VCSE organisations.
- Promote integrated working across mental health and community physical health services within the CYP portfolio.
- Support contract discussions and system redesign conversations where required.
- Represent the Division in multi-agency and system-level forums, exercising sound judgement in politically sensitive environments.
Person Specification
Qualifications
Essential
- Degree or equivalent relevant experience
- Masters or Post Graduate degree in management or equivalent years of demonstrable experience in a relevant programme management role
Desirable
- Formal programme or project management qualification (e.g. MSP, PRINCE2, Agile, equivalent)
- Training in use of management consultancy techniques/strategic development tools e.g. D-5 methodology
Experience
Essential
- Relevant NHS experience or similar environment working with senior leads
- Experience of roles managing and motivating staff
- Experience of delivering projects within clinical services
- Experience in development of funding proposals/bid leadership
- Relevant experience of working a project environment
- Experience leading and delivering high profile Mental Health Five Year Forward View/Long Term Plan objectives
- Experience of delivering projects/programmes with a digital component
Desirable
- Experience working closely with or in the voluntary sector/community social enterprise
Knowledge
Essential
- Knowledge of programme and project management
- Outstanding knowledge and understanding of the NHS Long Term Plan, the mental health implementation plan and community mental health framework
Desirable
- Knowledge of the emerging NHS landscape including Integrated Care Systems and Integrated Care Partnerships
- Knowledge and understanding of the Mental Health Investment Standard, operational planning and budget management
- Knowledge and understanding of clinical services
Skills and Abilities
Essential
- Ability to provide and receive highly complex, sensitive or contentious information, and present sensitive information to large groups
- Experience and knowledge to plan over short term, medium and long term timeframes
- Ability to identify and resolve delivery challenges, and design problem solving solutions
- Ability to build a credible reputation amongst, senior management teams, clinical staff and peers
- Ability to develop and maintain communication with people about difficult matters and/or in difficult situations, varying language and style as appropriate
- Ability to mentor, team build and prioritise.
Desirable
- Strong analytical capability, including confidence in interpreting data, activity modelling and financial information
Personal disposition
Essential
- Ability to influence a broad range of stakeholders
- Ability to make difficult decisions working to tight and often changing timescales
- Ability to travel across the CNWL geographical area
Person Specification
Qualifications
Essential
- Degree or equivalent relevant experience
- Masters or Post Graduate degree in management or equivalent years of demonstrable experience in a relevant programme management role
Desirable
- Formal programme or project management qualification (e.g. MSP, PRINCE2, Agile, equivalent)
- Training in use of management consultancy techniques/strategic development tools e.g. D-5 methodology
Experience
Essential
- Relevant NHS experience or similar environment working with senior leads
- Experience of roles managing and motivating staff
- Experience of delivering projects within clinical services
- Experience in development of funding proposals/bid leadership
- Relevant experience of working a project environment
- Experience leading and delivering high profile Mental Health Five Year Forward View/Long Term Plan objectives
- Experience of delivering projects/programmes with a digital component
Desirable
- Experience working closely with or in the voluntary sector/community social enterprise
Knowledge
Essential
- Knowledge of programme and project management
- Outstanding knowledge and understanding of the NHS Long Term Plan, the mental health implementation plan and community mental health framework
Desirable
- Knowledge of the emerging NHS landscape including Integrated Care Systems and Integrated Care Partnerships
- Knowledge and understanding of the Mental Health Investment Standard, operational planning and budget management
- Knowledge and understanding of clinical services
Skills and Abilities
Essential
- Ability to provide and receive highly complex, sensitive or contentious information, and present sensitive information to large groups
- Experience and knowledge to plan over short term, medium and long term timeframes
- Ability to identify and resolve delivery challenges, and design problem solving solutions
- Ability to build a credible reputation amongst, senior management teams, clinical staff and peers
- Ability to develop and maintain communication with people about difficult matters and/or in difficult situations, varying language and style as appropriate
- Ability to mentor, team build and prioritise.
Desirable
- Strong analytical capability, including confidence in interpreting data, activity modelling and financial information
Personal disposition
Essential
- Ability to influence a broad range of stakeholders
- Ability to make difficult decisions working to tight and often changing timescales
- Ability to travel across the CNWL geographical area
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
