Job summary
We have an exciting opportunity for a Band 3 Receptionist to join our Eating Disorder Service team based at Health @ the Stowe in West London.
The Eating Disorder Service offers a range of specialist services to women, men, children, and young people who are suffering from anorexia nervosa, bulimia nervosa, and other eating disorders. The service provides a wide range of treatments, including assessment and community, outpatient therapy, intensive care pathways, day programme services, and inpatient care across different sites.
We are looking for an enthusiastic and motivated Receptioist to provide important administrative and customer service to ensure the smooth running of our very busy and dynamic team. The role comes with a variety of responsibilities, providing support to the clinical team, service users, patients, and carers who attend the service.
The EDS team is strong, supportive and has excellent structures to offer regular supervision. This is a great opportunity to join our team to support the delivery of high-quality EDS for North West London. We are looking for exceptional individuals with the right attitude, skills, and knowledge who share our passion to deliver the best quality care experience for patients and their families.
This post is highly suitable for an applicant who is working at a similar grade in the NHS or for those currently working in a non-NHS setting with aspirations to enter into Health Service administration.
Main duties of the job
The post holder will be based on-site and will be involved in the day to day running of the outpatient ED department. They will be the first point of contact for patients and clinicians and will be expected to manage reception and administrative tasks and responsibilities independently and efficiently.
Whilst manning the main reception desk, the post holder will be expected to answer telephone enquiries, respond to emails, direct service users and visitors to the correct location, log maintenance issues, book transport and interpreters as well as general administrative tasks such scanning and printing.
About us
ValuesCentral and North West London NHS Foundation Trust expects all staff to act in a way that shows you understand our core values and are willing to put them into practice with service users/patients, their friends, family and carers and also other staff members.
COMPASSION: contribution to a caring and kind environment and recognition that what you doand say can help to improve the lives of others.
RESPECT: acknowledge, respect and value diversity of each individual, recognition of uniqueness.
EMPOWERMENT: continually try to provide information, resources and support to help othersmake their own decisions and meet their own needs. The Trust endeavours to support all staff toenable them to develop and grow.
PARTNERSHIP: work closely with others and behave in a way that shows that you recognise that commissioners and users of our services are the people who generate and fund our work
Job description
Job responsibilities
Please note: This vacancy does not meet the criteria for Skilled Worker sponsorship, unless you meet the criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. Separate provisions are applied to workers who have been sponsored and held continuously Skilled Worker visa since prior to 04/04/2024."
As such, if you dont meet the Transitional Provision (above) we are unable to consider your application unless you can provide documentary evidence of your right to work in the United Kingdom. If you believe you are eligible for sponsorship or already hold a valid right to work in the UK, please ensure you provide full details of your immigration status in the Pre-Screening Immigration section of your application form.
Please note role eligibility also depends on whether the role meets the salary threshold for the relevant occupational code (SOC CODE).
For further info please visit: Skilled Worker visa: Overview - GOV.UK
Answertelephone enquiries from health professionals, services users, service user families, carers and team members, some of whom are anxious or have cultural or language difficulties.
Manning the main reception area, directing service users and visitors as well as providing information and advice.
Provide administrative support to all clinical staff.
Maintain stock levels - both clinical and non clinical
Undertake logging and monitoring of maintenance issues
Process incoming and outgoing e-mails and other communications
To undertake photocopying and distribution of documents, processing ofcorrespondence and general clerical duties as required
Providing support and cross cover to the senior administrative team during periods of leave. This can include, but is not limited to, inputting, outcoming & closing referrals, arranging and booking appointments, POD registration and formatting & finalising letters
More detailed job description and main responsibilities on the Job Description and Person Specification
Job description
Job responsibilities
Please note: This vacancy does not meet the criteria for Skilled Worker sponsorship, unless you meet the criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. Separate provisions are applied to workers who have been sponsored and held continuously Skilled Worker visa since prior to 04/04/2024."
As such, if you dont meet the Transitional Provision (above) we are unable to consider your application unless you can provide documentary evidence of your right to work in the United Kingdom. If you believe you are eligible for sponsorship or already hold a valid right to work in the UK, please ensure you provide full details of your immigration status in the Pre-Screening Immigration section of your application form.
Please note role eligibility also depends on whether the role meets the salary threshold for the relevant occupational code (SOC CODE).
For further info please visit: Skilled Worker visa: Overview - GOV.UK
Answertelephone enquiries from health professionals, services users, service user families, carers and team members, some of whom are anxious or have cultural or language difficulties.
Manning the main reception area, directing service users and visitors as well as providing information and advice.
Provide administrative support to all clinical staff.
Maintain stock levels - both clinical and non clinical
Undertake logging and monitoring of maintenance issues
Process incoming and outgoing e-mails and other communications
To undertake photocopying and distribution of documents, processing ofcorrespondence and general clerical duties as required
Providing support and cross cover to the senior administrative team during periods of leave. This can include, but is not limited to, inputting, outcoming & closing referrals, arranging and booking appointments, POD registration and formatting & finalising letters
More detailed job description and main responsibilities on the Job Description and Person Specification
Person Specification
Education and Qualifications
Essential
- GCSE Maths & English (Grade C or above) or equivalent
Desirable
- Educated to Diploma level or NVQ Level 3
- Administration and IT Skills Qualifications
Experience
Essential
- Demonstrable previous administrative experience
- Experience of working as part of a team
- Experience of working in NHS or similar environment with day to day contact with both professionals and members of the general public
- Experience working in a Ward/Mental Health Ward
Desirable
- Experience of working in a mental health setting such as CAMHS or EDS
- Experience of processing complex referrals
Attitude, Aptitude and Personal Characteristics
Essential
- Able to treat service users with respect and dignity at all times, with a culturally sensitive approach
- An enthusiastic, flexible and confident approach to working
- Able to prioritise own workload
- Able to build constructive relationships with warmth and empathy, using good communication skills
- Willingness and ability to learn new skills and adapt to change
- Able to maintain professionalism in an often emotionally challenging environment
- Actively engages in supervision and professional development opportunities
Skills and Knowledge
Essential
- A comprehensive working knowledge of the use of Microsoft Office software - Word, Excel, Outlook Diary with ability to create and manage Excel spreadsheets
- Effective Communication skills
- Digital Intelligence
- Multi-tasking and Time management
- Able to take and summarise minutes
- Good organisational skills and ability to work on own initiative
- Teamwork
Desirable
- Knowledge of medical terminology
- Ability to develop and implement systems and processes to increase service efficiency
- Knowledge of processing clinical and non-clinical orders (SBS)
- Knowledge of booking transport (HATS) and language interpreters
- Knowledge of reporting incidents (Datix)
- Awareness and knowledge of Health and Safety regulations
- Knowledge of GDPR, Data Protection Act, Confidentiality
Person Specification
Education and Qualifications
Essential
- GCSE Maths & English (Grade C or above) or equivalent
Desirable
- Educated to Diploma level or NVQ Level 3
- Administration and IT Skills Qualifications
Experience
Essential
- Demonstrable previous administrative experience
- Experience of working as part of a team
- Experience of working in NHS or similar environment with day to day contact with both professionals and members of the general public
- Experience working in a Ward/Mental Health Ward
Desirable
- Experience of working in a mental health setting such as CAMHS or EDS
- Experience of processing complex referrals
Attitude, Aptitude and Personal Characteristics
Essential
- Able to treat service users with respect and dignity at all times, with a culturally sensitive approach
- An enthusiastic, flexible and confident approach to working
- Able to prioritise own workload
- Able to build constructive relationships with warmth and empathy, using good communication skills
- Willingness and ability to learn new skills and adapt to change
- Able to maintain professionalism in an often emotionally challenging environment
- Actively engages in supervision and professional development opportunities
Skills and Knowledge
Essential
- A comprehensive working knowledge of the use of Microsoft Office software - Word, Excel, Outlook Diary with ability to create and manage Excel spreadsheets
- Effective Communication skills
- Digital Intelligence
- Multi-tasking and Time management
- Able to take and summarise minutes
- Good organisational skills and ability to work on own initiative
- Teamwork
Desirable
- Knowledge of medical terminology
- Ability to develop and implement systems and processes to increase service efficiency
- Knowledge of processing clinical and non-clinical orders (SBS)
- Knowledge of booking transport (HATS) and language interpreters
- Knowledge of reporting incidents (Datix)
- Awareness and knowledge of Health and Safety regulations
- Knowledge of GDPR, Data Protection Act, Confidentiality
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
