Job summary
The Peer & Lived Experience Training Team are commissioned to deliver online courses in peer support and supervision to students from a range of organisations across the East and South East of England.
We are recruiting an efficient, experienced and motivated Team Administrator to support the smooth delivery of our service, including maintaining recording systems and leading on the enrolment of students.
The role will be based in Argo House in Kilburn, with a hybrid component. There is an expectation to be on site a minimum of one day per week.
This is a full-time vacancy. However, we welcome applications from candidates seeking either full-time or part-time hours.
Main duties of the job
The successful candidate will provide information and advice to prospective students and other stakeholders within the boundaries of their role. They will take accurate messages, responding and passing information on appropriately and in a timely manner, escalating as necessary.
The post holder will be required to work in a hybrid role and be able to work without direct supervision, and to be able to exercise initiative. One-to-one line management and professional support and supervision will be provided. The ability to multitask and work as part of a remote team is essential. This post requires the ability to liaise effectively with a range of professions and to be able to maintain administrative systems in accordance with commissioned requirements.
About us
CNWL has one of the largest peer and lived experience workforces in the NHS, with one of the most developed career infrastructures. With over 150 peer and lived experience roles, staff use their lived experience to support and educate people using services, other staff members, and address organisational cultures. Roles include Peer Support Workers, Carer Peer Support Workers, Peer Trainers, Peer Employment Specialists, Advanced Lived Experience Practitioners and Peer Educators.
The workforce spans across a broad range of services such as addictions, community health, eating disorders, mental health (including inpatient), bloodborne virus services, forensic, employment services, the Recovery & Wellbeing College and more. We currently have staff in lived experience roles in Brent, Harrow, Hillingdon, Kensington and Chelsea, Milton Keynes, Surrey, Camden, Hounslow and Westminster.
Job description
Job responsibilities
Please note: This vacancy does not meet the criteria for Skilled Worker sponsorship, unless you meet the criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. Separate provisions are applied to workers who have been sponsored and held continuously Skilled Worker visa since prior to 04/04/2024."
As such, if you dont meet the Transitional Provision (above) we are unable to consider your application unless you can provide documentary evidence of your right to work in the United Kingdom. If you believe you are eligible for sponsorship or already hold a valid right to work in the UK, please ensure you provide full details of your immigration status in the Pre-Screening Immigration section of your application form.
Please note role eligibility also depends on whether the role meets the salary threshold for the relevant occupational code (SOC CODE).
For further info please visit: Skilled Worker visa: Overview - GOV.UK
For full details of the role and responsibilities please see the Job Description and Person Specification.
Please do make contact if you would like to discuss the role further.
Job description
Job responsibilities
Please note: This vacancy does not meet the criteria for Skilled Worker sponsorship, unless you meet the criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. Separate provisions are applied to workers who have been sponsored and held continuously Skilled Worker visa since prior to 04/04/2024."
As such, if you dont meet the Transitional Provision (above) we are unable to consider your application unless you can provide documentary evidence of your right to work in the United Kingdom. If you believe you are eligible for sponsorship or already hold a valid right to work in the UK, please ensure you provide full details of your immigration status in the Pre-Screening Immigration section of your application form.
Please note role eligibility also depends on whether the role meets the salary threshold for the relevant occupational code (SOC CODE).
For further info please visit: Skilled Worker visa: Overview - GOV.UK
For full details of the role and responsibilities please see the Job Description and Person Specification.
Please do make contact if you would like to discuss the role further.
Person Specification
Education and qualifications
Essential
- Educated to GCSE standard or equivalent
- NVQ3 in Business Administration or evidence of equivalent practical experience
Desirable
- Recognised qualification in the use of computer software e.g. Microsoft Word, Excel
Experience
Essential
- Relevant experience of working in admin role
- Experience of working in the NHS or any other healthcare setting
- Data entry and analysis skills
- Familiarity with administration systems
- Experience of working in a team
- Understanding of data protection and confidentiality
Desirable
- Previous project management support experience
- Previous experience of administration in educational contexts
Skills, knowledge and abilities
Essential
- Ability to work as part of a hybrid team and within deadlines
- Excellent organisational skills
- Ability to work flexibly and under pressure
- Ability to manage own workload without direct supervision
Desirable
- Awareness of professional peer working
- Lived experience of recovery from health challenges
Education and qualifications
Essential
- Very good standard of written and spoken English
Person Specification
Education and qualifications
Essential
- Educated to GCSE standard or equivalent
- NVQ3 in Business Administration or evidence of equivalent practical experience
Desirable
- Recognised qualification in the use of computer software e.g. Microsoft Word, Excel
Experience
Essential
- Relevant experience of working in admin role
- Experience of working in the NHS or any other healthcare setting
- Data entry and analysis skills
- Familiarity with administration systems
- Experience of working in a team
- Understanding of data protection and confidentiality
Desirable
- Previous project management support experience
- Previous experience of administration in educational contexts
Skills, knowledge and abilities
Essential
- Ability to work as part of a hybrid team and within deadlines
- Excellent organisational skills
- Ability to work flexibly and under pressure
- Ability to manage own workload without direct supervision
Desirable
- Awareness of professional peer working
- Lived experience of recovery from health challenges
Education and qualifications
Essential
- Very good standard of written and spoken English
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
