Job summary
The Integrated Discharge Team (IDT) is a multi-organisational service created to facilitate timely discharges from the Royal Free and UCLH hospitals in response to the Covid-19 pandemic.
Through our dedicated integrated discharge team, with skilled coordination, patients are sign posted to receive the right care at the right time. We strive to ensure that patients do not need to remain in hospital for any longer than they need to.
We work together to provide a supporting environment where compassion, respect, trust, and personal accountability are at the centre of all our actions and interactions. By working in partnership with our patients, their families and health and social care services, we aim to prepare our patients for discharge by enabling and supporting them to return to their life in the community.
Main duties of the job
The post holder will be responsible for providing efficient and high-quality clerical support to the Integrated Discharge Team. The post holder will be responsible for allocating, recording and processing referrals and confirming arrangements across a range of different teams and providers to facilitate discharges in a timely manner. The role will also include supporting bed management processes when required for St Pancras Rehabilitation Unit and deputising for the SPRU Patient Flow role including ordering routine equipment delegated by a clinician for all NCL discharges. This role will involve identifying referrals for screening, signposting to other most suitable units across NCL and facilitating discharges from the unit, in order to maintain patient flow. The role will at times involve working across various sites (such St Pancras Hospital, The Royal Free and UCLH) when required.
The post holder will play a prominent role in supporting efficient patient flow and prevent unnecessary delays in patient discharge pathways. This will be achieved through developing excellent relationships across the hospital acute wards, and working with patients, families and key stakeholders to ensure that transfer back to community life is seamless. The post holder will sit within the Integrated Discharge Team and link with various system partners to achieve a safe and timely discharge.
About us
OUR VALUES
Compassion: Our staff will be led by compassion and embody the values of care outlined in our Staff Charter.
Respect: We will respect and value the diversity of our patients, service users and staff, to create a respectful and inclusive environment, which recognises the uniqueness of each individual.
Empowerment: We will involve, inform and empower our patients, service users, carers and their families to take an active role in the management of their illness and adopt recovery principles. We will ensure our staff receives appropriate direction and support, to enable them to develop and grow.
Partnership: We will work closely with our many partners to ensure that our combined efforts are focused on achieving the best possible outcomes for the people we serve.
OUR TEAM OBJECTIVES:
Our vision and values are underpinned by our strategic objectives:
- Keeping the patient at our main focus
- Process, coordinate and manage referrals in a timely way
- Liaise with system partners - retain clear concise communication
Job description
Job responsibilities
Please note: This vacancy does not meet the criteria for Skilled Worker sponsorship, unless you meet the criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. Separate provisions are applied to workers who have been sponsored and continuously held a Skilled Worker visa since prior to 04/04/2024."
As such, if you dont meet the Transitional Provision (above) we are unable to consider your application unless you can provide documentary evidence of your right to work in the United Kingdom. If you believe you are eligible for sponsorship or already hold a valid right to work in the UK, please ensure you provide full details of your immigration status in the Pre-Screening Immigration section of your application form.
Please note role eligibility also depends on whether the role meets the salary threshold for the relevant occupational code (SOC CODE).
For further info please visit: Skilled Worker visa: Overview - GOV.UK
o Supporting IDT coordinators and SPRU patient flow coordinators to ensure timely discharge of all patients who do not meet the clinical criteria to reside.
o To act in accordance with the Integrated Discharge Team in processing new Discharge to Assess (D2A) referrals. This includes but is not limited to: screening and allocating referrals, entering referral documents onto the SystmOne database, logging referral details onto the services internal databases and pro-actively following up and obtaining further information as required to facilitate discharges.
o Processing referrals onto allocated pathways, in a timely manner, cross referencing with the caseloads and signposting appropriately across NCL and Out Of Area. This includes differentiating between those referrals that fall under D2A and those that need direct referral to specialist teams and services e.g. Bladder & bowel, Stroke &Neuro
o Acting as a member of the single point of access process to provide updates on patient status on the caseload for RFH, UCLH & SPRU
o Track any outstanding clinic appointments between acute and patients residing within P2 and P3 bed bases
Job description
Job responsibilities
Please note: This vacancy does not meet the criteria for Skilled Worker sponsorship, unless you meet the criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. Separate provisions are applied to workers who have been sponsored and continuously held a Skilled Worker visa since prior to 04/04/2024."
As such, if you dont meet the Transitional Provision (above) we are unable to consider your application unless you can provide documentary evidence of your right to work in the United Kingdom. If you believe you are eligible for sponsorship or already hold a valid right to work in the UK, please ensure you provide full details of your immigration status in the Pre-Screening Immigration section of your application form.
Please note role eligibility also depends on whether the role meets the salary threshold for the relevant occupational code (SOC CODE).
For further info please visit: Skilled Worker visa: Overview - GOV.UK
o Supporting IDT coordinators and SPRU patient flow coordinators to ensure timely discharge of all patients who do not meet the clinical criteria to reside.
o To act in accordance with the Integrated Discharge Team in processing new Discharge to Assess (D2A) referrals. This includes but is not limited to: screening and allocating referrals, entering referral documents onto the SystmOne database, logging referral details onto the services internal databases and pro-actively following up and obtaining further information as required to facilitate discharges.
o Processing referrals onto allocated pathways, in a timely manner, cross referencing with the caseloads and signposting appropriately across NCL and Out Of Area. This includes differentiating between those referrals that fall under D2A and those that need direct referral to specialist teams and services e.g. Bladder & bowel, Stroke &Neuro
o Acting as a member of the single point of access process to provide updates on patient status on the caseload for RFH, UCLH & SPRU
o Track any outstanding clinic appointments between acute and patients residing within P2 and P3 bed bases
Person Specification
Education/ Qualifications
Essential
- oGCSE, or NVQ Level 3 in Business Administration or acquired relevant equivalent experience
Desirable
- Computer Literacy Course e.g. ECDL (D)
Knowledge and Skills
Essential
- Ability to accurately record patient data
- Ability to initiate & co-ordinate change to own working practices
- Ability to facilitate change across a team
- Excellent IT skills
- Ability to work autonomously, in a fast paced environment
- Ability to prioritise work and act accordingly
- Understanding of the Discharge to assess principles
Desirable
- Good knowledge of patient discharge pathways and processes of NCL
- Knowledge of community resources to support a discharge pathway
- Knowledge of Local Authority and Health roles and integrated care models
Experience
Essential
- Experience of using IT systems and patient data systems
- Experience of using Microsoft Office, including Word and Excel
- Experience of scheduling outpatient appointments and/or admissions
- Experience of working in a healthcare setting
- Advanced Customer Care experience
Desirable
- Experience of using clinical data systems
- Experience of working and coordinating patient flow in a multi-disciplinary team
Communication
Essential
- Ability to provide and receive, convey and present sensitive and/or contentious information.
- Ability to communicate with all levels of staff effectively.
- Ability to coordinate and communicate the various different leads and teams
Personal attributes
Essential
- To have a positive can do approach
- To be flexible and have the ability to adapt to suit the changing environment need
- To have a passion for patient wellbeing
- To embrace change and think proactively
Person Specification
Education/ Qualifications
Essential
- oGCSE, or NVQ Level 3 in Business Administration or acquired relevant equivalent experience
Desirable
- Computer Literacy Course e.g. ECDL (D)
Knowledge and Skills
Essential
- Ability to accurately record patient data
- Ability to initiate & co-ordinate change to own working practices
- Ability to facilitate change across a team
- Excellent IT skills
- Ability to work autonomously, in a fast paced environment
- Ability to prioritise work and act accordingly
- Understanding of the Discharge to assess principles
Desirable
- Good knowledge of patient discharge pathways and processes of NCL
- Knowledge of community resources to support a discharge pathway
- Knowledge of Local Authority and Health roles and integrated care models
Experience
Essential
- Experience of using IT systems and patient data systems
- Experience of using Microsoft Office, including Word and Excel
- Experience of scheduling outpatient appointments and/or admissions
- Experience of working in a healthcare setting
- Advanced Customer Care experience
Desirable
- Experience of using clinical data systems
- Experience of working and coordinating patient flow in a multi-disciplinary team
Communication
Essential
- Ability to provide and receive, convey and present sensitive and/or contentious information.
- Ability to communicate with all levels of staff effectively.
- Ability to coordinate and communicate the various different leads and teams
Personal attributes
Essential
- To have a positive can do approach
- To be flexible and have the ability to adapt to suit the changing environment need
- To have a passion for patient wellbeing
- To embrace change and think proactively
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
