Job summary
A exciting opportunity to manage a well developed Mental Health Team in Hillingdon. The successful candidate will manage the day to day workings of Home Treatment Team and Hillingdon
You will need to be a registered Health or social care professional with significant experience at band 7 or above to be eligible to apply for this opportunity, with recent relevant experience in crisis care.
The successful candidate will have a proven track record of leadership and development, be an effective role model, self-motivated with the commitment, drive and adaptability to thrive in this demanding post.
You will possess excellent communication skills, be visible and accessible with quality and high standards at the core of your professional profile. You will need to be flexible and resilient in order to cope with the demands of the role. In addition, you must be able to influence and negotiate in order to improve the service your team provides for their patients. Evidence of continuing professional development is essential. You will work closely with the full range of the multi-disciplinary teams in Psychiatric Liaison , Inpatient services, Mental Health Crisis Assessment Service and Community services.
Main duties of the job
Working closely with the Multi disciplinary teams of both the Riverside Centre and Hillingdon Acute Hospital. They will manage staff and act also as a clinical lead, also linking in with the community teams.
The Candidate will facilitate high quality nursing care .
About us
We can offer you:
- An opportunity to work on the outskirts of London with good transport links from Uxbridge to Hillingdon
- Excellent progression through various career pathway opportunities
- Ongoing supervision and appraisals
- Tailored education and development programme.
- Hidden Gem and annual award ceremonies
- Excellent staff benefits: our benefit packages are amongst the best in London and include: childcare vouchers, health and wellbeing services, season ticket loans and cycle to work scheme.
Job description
Job responsibilities
- Build and maintain a caring, kind culture in the ward in which people respect each other and people are treated with dignity
- Be a role model and visible authoritative presence in the ward delivering compassionate care
- Be a resource, providing experienced advice to the Unit.
- Promote excellence in nursing standards and clinical leadership and monitor patient care programmes in accordance with agreed policies
- Ensure ward staff effectively manage the reception, transfer and discharge of patients and adhere to Trust policies
- Ensure care is delivered development and auditing of care programmes and standards of care including meeting, for example, the requirements of key NICE guidelines and the National Service Framework
- Carry out and demonstrate nursing care and procedures in accordance with Trust policies and Best Practice guidelines at a higher clinical level.
- Innovate and improve practice, showing courage and commitment and utilising experience and excellence in patient care
- Ensure infection control policies and recommendations are implemented
- Be active in resolving patient / Carers problems, complaints and queries by liaising with the Patient Advice and Liaison Service and the Trust Complaints Department and implementing actions for improvement
- Liaise with the Community Team and Acute Hospital Team to ensure ongoing care of patients.
Communication Skills You will be expected to:
- Provide a visible accessible and authoritative presence within the ward in whom patients and their families can have confidence and to whom they can turn for assistance, advice and support
- Be visible and accessible on the wards on a daily basis, monitoring the team ethos and effectiveness of communication
- Build networks and relationships to engage and mobilise for excellence and improvement
- Cascade information to nurses and ward staff. Communicate information to managers, staff, patients and relatives which at times may be highly complex or sensitive and where there may be opposition to the message e.g. disciplinary matters, rostering conflicts etc.
- Resolve patient / visitors problems, complaints and queries
- Liaise with the Patient Advice and Liaison Service and the Trust Complaints Department to resolve any concerns or complaints
- Liaise with other senior nursing colleagues to review best practice, implement statutory and national requirements and quality based initiatives within wards to improve the patient experience Staff management and development You will be expected to:
- Provide line management to the Band 7 nurses in the team including undertaking their supervision and appraisal, development, management of sickness absence and performance management
- Be responsible for overseeing the human resource management of ward staff through the line management structure and ensuring adherence to all HR policies
- Ensure an effective learning environment to support pre-registration student learning needs and those of permanent staff and promote sharing of multi professional knowledge and expertise and lead development and teaching initiatives within the clinical area
- Ensure that staff support systems are in place across areas of responsibility including supervision and mentorship
- Ensure all members of staff undertake mandatory and statutory training in line with Trust policy.
Analytical and Judgement Skills You will be expected to:
- Be aware of the potential for vulnerability and abuse amongst service users and their families / carers and ensure all staff adhere to the local policy to inform appropriate personnel in line with Safeguarding Children / Safeguarding Vulnerable Adults and Trust policies.
- Be available for advice and support for all junior members of the clinical teams, to ensure that they develop in line with expectation. Support staff to complete the Trust competencies and work within a quality and evidence based method.
- Investigate serious incidents and make judgements and recommendations about outcomes, implications and action plans.
Financial and physical resources You will be expected to:
- Oversee the management of resources and supplies for the ward in accordance with budgetary limits and constraints, including staffing levels, annual leave, allocation and stock reviews
- Finalise duty rotas ensuring that appropriate for maximum service delivery, standards of patient care and human resources management in accordance with policy and guidance.
- Contribute to regular analytical reviews of establishment and skill mix to ensure appropriateness for clinical demands and case mix in order to provide a safe environment for both patients and staff. Ensure that all staff members follow Trust and NMC guidelines regarding the ordering, safe custody, use and recording of administration of medications.
- Ensure that staff maintain own and staff competency in the use, care and decontamination of special equipment and medical devices
Job description
Job responsibilities
- Build and maintain a caring, kind culture in the ward in which people respect each other and people are treated with dignity
- Be a role model and visible authoritative presence in the ward delivering compassionate care
- Be a resource, providing experienced advice to the Unit.
- Promote excellence in nursing standards and clinical leadership and monitor patient care programmes in accordance with agreed policies
- Ensure ward staff effectively manage the reception, transfer and discharge of patients and adhere to Trust policies
- Ensure care is delivered development and auditing of care programmes and standards of care including meeting, for example, the requirements of key NICE guidelines and the National Service Framework
- Carry out and demonstrate nursing care and procedures in accordance with Trust policies and Best Practice guidelines at a higher clinical level.
- Innovate and improve practice, showing courage and commitment and utilising experience and excellence in patient care
- Ensure infection control policies and recommendations are implemented
- Be active in resolving patient / Carers problems, complaints and queries by liaising with the Patient Advice and Liaison Service and the Trust Complaints Department and implementing actions for improvement
- Liaise with the Community Team and Acute Hospital Team to ensure ongoing care of patients.
Communication Skills You will be expected to:
- Provide a visible accessible and authoritative presence within the ward in whom patients and their families can have confidence and to whom they can turn for assistance, advice and support
- Be visible and accessible on the wards on a daily basis, monitoring the team ethos and effectiveness of communication
- Build networks and relationships to engage and mobilise for excellence and improvement
- Cascade information to nurses and ward staff. Communicate information to managers, staff, patients and relatives which at times may be highly complex or sensitive and where there may be opposition to the message e.g. disciplinary matters, rostering conflicts etc.
- Resolve patient / visitors problems, complaints and queries
- Liaise with the Patient Advice and Liaison Service and the Trust Complaints Department to resolve any concerns or complaints
- Liaise with other senior nursing colleagues to review best practice, implement statutory and national requirements and quality based initiatives within wards to improve the patient experience Staff management and development You will be expected to:
- Provide line management to the Band 7 nurses in the team including undertaking their supervision and appraisal, development, management of sickness absence and performance management
- Be responsible for overseeing the human resource management of ward staff through the line management structure and ensuring adherence to all HR policies
- Ensure an effective learning environment to support pre-registration student learning needs and those of permanent staff and promote sharing of multi professional knowledge and expertise and lead development and teaching initiatives within the clinical area
- Ensure that staff support systems are in place across areas of responsibility including supervision and mentorship
- Ensure all members of staff undertake mandatory and statutory training in line with Trust policy.
Analytical and Judgement Skills You will be expected to:
- Be aware of the potential for vulnerability and abuse amongst service users and their families / carers and ensure all staff adhere to the local policy to inform appropriate personnel in line with Safeguarding Children / Safeguarding Vulnerable Adults and Trust policies.
- Be available for advice and support for all junior members of the clinical teams, to ensure that they develop in line with expectation. Support staff to complete the Trust competencies and work within a quality and evidence based method.
- Investigate serious incidents and make judgements and recommendations about outcomes, implications and action plans.
Financial and physical resources You will be expected to:
- Oversee the management of resources and supplies for the ward in accordance with budgetary limits and constraints, including staffing levels, annual leave, allocation and stock reviews
- Finalise duty rotas ensuring that appropriate for maximum service delivery, standards of patient care and human resources management in accordance with policy and guidance.
- Contribute to regular analytical reviews of establishment and skill mix to ensure appropriateness for clinical demands and case mix in order to provide a safe environment for both patients and staff. Ensure that all staff members follow Trust and NMC guidelines regarding the ordering, safe custody, use and recording of administration of medications.
- Ensure that staff maintain own and staff competency in the use, care and decontamination of special equipment and medical devices
Person Specification
Qualifications
Essential
- Recognised professional qualification in mental health e.g RMN, OT,SW
Desirable
- Academic qualification in health, business, or management disciplines
- Certificate or Diploma in management studies
Experience
Essential
- Significant experience of managing a multi-disciplinary mental health team in an Urgent Care setting. e.g. Home treatment team, Psychiatric Liaison or similar which is patient facing
- Demonstrate evidence of setting up a new service or project management of a mental health service.
- Experience of supervising staff and conducting appraisals of staff.
- Experience of working with multiple agencies or service providers on a wide range of service user care issues
- Experience of developing operational policies/procedures.
- Experience of dealing with complaints
- Experience of managing budgets Evidence of continuous professional development
Desirable
- Experience of working in an integrated mental health service.
- Experience of working in community mental health service
- Experience of successfully managing change
- Trained in the Open Dialogue approach
Skills and Knowledge
Essential
- Possess extensive working knowledge of the Mental Health Act 1983 and the Code of Practice.
- Knowledge of the National Service Framework for mental health and current issues in mental health
- Knowledge and understanding of models of Home Treatment Team and Home Treatment
- Ability to develop & maintaining positive working relationships with staff and the wider professional groups or individuals. Possess well -developed communication skills including the ability to write clear protocols, policies and procedural guidelines.
- Ability to treat service users and carers with respect and dignity at all times, adopting a culturally sensitive approach, which considers the needs of the whole person
- Ability to lead, manage and motivate staff. Ability to work collaboratively with outside agencies and develop strategic direction for staff outside direct management control
- Demonstrate a record of ensuring the involvement of service users and carers in service planning and care delivery.
- Demonstrate a commitment to working with people suffering from severe and enduring mental illness, a significant proportion of whom are from black and minority ethnic communities.
- Excellent interpersonal relationship skills and appropriate diplomacy skills
- Knowledge of CPA
Person Specification
Qualifications
Essential
- Recognised professional qualification in mental health e.g RMN, OT,SW
Desirable
- Academic qualification in health, business, or management disciplines
- Certificate or Diploma in management studies
Experience
Essential
- Significant experience of managing a multi-disciplinary mental health team in an Urgent Care setting. e.g. Home treatment team, Psychiatric Liaison or similar which is patient facing
- Demonstrate evidence of setting up a new service or project management of a mental health service.
- Experience of supervising staff and conducting appraisals of staff.
- Experience of working with multiple agencies or service providers on a wide range of service user care issues
- Experience of developing operational policies/procedures.
- Experience of dealing with complaints
- Experience of managing budgets Evidence of continuous professional development
Desirable
- Experience of working in an integrated mental health service.
- Experience of working in community mental health service
- Experience of successfully managing change
- Trained in the Open Dialogue approach
Skills and Knowledge
Essential
- Possess extensive working knowledge of the Mental Health Act 1983 and the Code of Practice.
- Knowledge of the National Service Framework for mental health and current issues in mental health
- Knowledge and understanding of models of Home Treatment Team and Home Treatment
- Ability to develop & maintaining positive working relationships with staff and the wider professional groups or individuals. Possess well -developed communication skills including the ability to write clear protocols, policies and procedural guidelines.
- Ability to treat service users and carers with respect and dignity at all times, adopting a culturally sensitive approach, which considers the needs of the whole person
- Ability to lead, manage and motivate staff. Ability to work collaboratively with outside agencies and develop strategic direction for staff outside direct management control
- Demonstrate a record of ensuring the involvement of service users and carers in service planning and care delivery.
- Demonstrate a commitment to working with people suffering from severe and enduring mental illness, a significant proportion of whom are from black and minority ethnic communities.
- Excellent interpersonal relationship skills and appropriate diplomacy skills
- Knowledge of CPA
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
