Job summary
The post holder will be a member of the Information Governance (IG) team within Central and North West London NHS Foundation Trust(CNWL). The team supports approximately over 8000 CNWL staff to deliver high quality care whilst meeting legal requirements and best practice Information Governance standards.
The Information Governance Officer will play a key part in raising awareness of Information Governance and ensuring that CNWL meets national and legal requirements throughout the organisation.
The post holder will have a keen interest in data protection and information governance, an understanding of the relevant legislation and its implications, and ideally have relevant experience. The role is part of the team that oversees all of the IG framework for the Trust, including allinformation requests, data protection compliance, IG training, and IG incident management.
Main duties of the job
The post holder will support the IG Team in ensuring that the Trust has a managed and coordinated approach to compliance with data protectionlegislation. You will manage the Trust's case management system for information requests, including Freedom of Information requests (FOIs),Subject Access Requests (SARs), and data subject rights requests.
You will also manage the team's generic email inboxes, triaging andresponding to basic queries and escalating as appropriate.Additionally, you will assist in the production of the team's monthly board report, and to ensure that the Trust's intranet and public-facing websitepages relating to IG are kept up to date, and you will also help to produce other communications pieces as necessary. You will also provideadministrative support to team meetings.
CNWL is a large and geographically dispersed Trust offering a wide range of community, mental health and sexual health services which brings aparticular set of challenges in relation to data protection and information sharing. So the person we are looking for needs great communicationskills and commitment to partnership working in addition to their advanced subject matter expertise.
About us
Please note: This vacancy does not meet the criteria for Skilled Worker sponsorship, unless you meet the criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. "Separate provisions are applied to workers who have been sponsored and held continuously Skilled Worker visa since prior to 04/04/2024."
As such, if you don't meet the Transitional Provision (above) we are unable to consider your application unless you can provide documentary evidence of your right to work in the United Kingdom. If you believe you are eligible for sponsorship or already hold a valid right to work in the UK, please ensure you provide full details of your immigration status in the Pre-Screening Immigration section of your application form.
Please note role eligibility also depends on whether the role meets the salary threshold for the relevant occupational code (SOC CODE).
For further info please visit: Skilled Worker visa: Overview - GOV.UK
Job description
Job responsibilities
The post holder will be highly organised, have excellent written and verbal communication skills and will bring a strong customer service approach to their role. Key duties include:
- Act the first point of contact for advice regarding Information Governance services, within the Trust and also for members of the public.
- Work within and review internal procedures and Trust-wide policies as required.
- Contribute to the monitoring and maintenance of the Information Governance standards and legislative obligations.
- Under guidance of the Privacy Officer, to regularly inspect and follow up on access to care records.
- Implement policy and procedural changes relevant to own role.
- Provide administrative and business support to the team including raising purchase orders, managing diaries, arranging meetings and taking minutes as required.
Specific Responsibilities
The Information Governance Officer is an essential part of the Information Governance Department and supports the Deputy Head of Information Governance in delivering a high-quality service to all customers and stakeholders.
Act as a point of contact within the Trust for Information Governance services
Work within and review internal procedures and Trust-wide policies as required
Contribute to the monitoring and maintenance of the Information Governance standards and legislative obligations:
Access to care records
Job description
Job responsibilities
The post holder will be highly organised, have excellent written and verbal communication skills and will bring a strong customer service approach to their role. Key duties include:
- Act the first point of contact for advice regarding Information Governance services, within the Trust and also for members of the public.
- Work within and review internal procedures and Trust-wide policies as required.
- Contribute to the monitoring and maintenance of the Information Governance standards and legislative obligations.
- Under guidance of the Privacy Officer, to regularly inspect and follow up on access to care records.
- Implement policy and procedural changes relevant to own role.
- Provide administrative and business support to the team including raising purchase orders, managing diaries, arranging meetings and taking minutes as required.
Specific Responsibilities
The Information Governance Officer is an essential part of the Information Governance Department and supports the Deputy Head of Information Governance in delivering a high-quality service to all customers and stakeholders.
Act as a point of contact within the Trust for Information Governance services
Work within and review internal procedures and Trust-wide policies as required
Contribute to the monitoring and maintenance of the Information Governance standards and legislative obligations:
Access to care records
Person Specification
Education and qualifications
Essential
- Data protection/information governance qualification or experience
- Evidence of extensive experience in an administrative or management role
- Diploma in data business /management related subject or equivalent experience
Desirable
- Project management training or qualification
Skills and experience
Essential
- A comprehensive working knowledge of the use of Microsoft Office software (Word, Excel, PowerPoint and Outlook) with ability to create/manage Excel spreadsheets
- A comprehensive working knowledge of financial procurement systems (such as SBS)
- Demonstrate effective organisational ability over a wide range of administrative and data management tasks
- Experience of working in a busy team/environment
- Ability to manage difficult/demanding emails
- Able to manage emails and phone calls which may be difficult or demanding
- Able to manage relations with internal and external providers of services to the team
Knowledge and abilities
Essential
- Ability to work in a flexible and organised manner, to prioritise and work to deadlines
- Ability to communicate effectively both verbally and in writing
- Confidence to work on own initiative and to consult as needed
- Ability to work positively in a team
- Ability to work under pressure
- Ability to maintain confidentiality appropriately
- Ability to treat colleagues, staff, patients and carers with respect and dignity at all times, upholding and promoting our Equality Act duties
Desirable
- An interest in information governance - transparency, accountability, freedom of information, data protection, and/or privacy
Attitudes, Aptitudes and Personal Characteristics
Essential
- An enthusiastic, flexible and confident approach to working against rapidly changing priorities
Person Specification
Education and qualifications
Essential
- Data protection/information governance qualification or experience
- Evidence of extensive experience in an administrative or management role
- Diploma in data business /management related subject or equivalent experience
Desirable
- Project management training or qualification
Skills and experience
Essential
- A comprehensive working knowledge of the use of Microsoft Office software (Word, Excel, PowerPoint and Outlook) with ability to create/manage Excel spreadsheets
- A comprehensive working knowledge of financial procurement systems (such as SBS)
- Demonstrate effective organisational ability over a wide range of administrative and data management tasks
- Experience of working in a busy team/environment
- Ability to manage difficult/demanding emails
- Able to manage emails and phone calls which may be difficult or demanding
- Able to manage relations with internal and external providers of services to the team
Knowledge and abilities
Essential
- Ability to work in a flexible and organised manner, to prioritise and work to deadlines
- Ability to communicate effectively both verbally and in writing
- Confidence to work on own initiative and to consult as needed
- Ability to work positively in a team
- Ability to work under pressure
- Ability to maintain confidentiality appropriately
- Ability to treat colleagues, staff, patients and carers with respect and dignity at all times, upholding and promoting our Equality Act duties
Desirable
- An interest in information governance - transparency, accountability, freedom of information, data protection, and/or privacy
Attitudes, Aptitudes and Personal Characteristics
Essential
- An enthusiastic, flexible and confident approach to working against rapidly changing priorities
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
