Job summary
Collingham CAMHS is a CNWL NHS inpatient care team providing mental and emotional health services to children under the age of 13 their families and carers.
We are a team of specialist clinicians, therapists and nurses. We provide specialist services to those who are experiencing and need help with thoughts feelings, difficult experiences, emotional, relationship and behavioural difficulties in family life, school or the wider world. These include bullying, eating difficulties, family issues, anger, sadness, worry, finding it hard to concentrate or sit still, trouble with friends, unusual thoughts and more.
The post holder will be responsible for providing efficient and high-quality clerical support to Collingham Child and Family Centre. This will require processing all referrals and supporting the supporting clinical, nursing, and multi-disciplinary teams in delivering safe, compassionate care to children and adolescents and working with families/carers.
Main duties of the job
Managing the Excel databases, clinical systems and assisting with clinical audit and monitoring is an important part of this role. The role will also include acting as a key coordinator of non-clinical ward processes, ensuring efficient flow of information, accurate records, timely correspondence, and smooth management of admissions, discharges, leave, and transfers. The postholder plays a key role in maintaining robust record management, supporting safeguarding procedures, and coordinating responses to information requests, including Subject Access Requests (SARs).
Part of your role will be assisting the Consultant Psychiatrist in his/her clerical and managerial duties. This will involve a high level of discretion and confidentiality as you will come into contact with some sensitive patient and staff data and information.
This post is Administrative only and has no clinical responsibility.
About us
CNWL (Central and North West London NHS Foundation Trust) has almost 8,000 staff providing integrated healthcare to a third of London's population, Milton Keynes and areas beyond. We involve service users, carers, the public, staff and partner organisations in the way that we are run.
Our catchment area spans diverse communities, with over 100 first languages spoken. It contains areas of great affluence as well as areas of much deprivation. We are committed to providing services that meet the needs of the people who use them, and we actively encourage involvement from local people who can help make a difference. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME and people with disabilities to promote good relations and understanding between our staff.We are recognised locally, nationally and internationally for providing high quality, innovative healthcare. We aim to employ only the best people, and our experts are frequently called upon to contribute to national health strategy and policy, and many models of our care have been adapted for use in other countries.
Job description
Job responsibilities
Please note: This vacancy does not meet the criteria for Skilled Worker sponsorship, unless you meet the criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. Separate provisions are applied to workers who have been sponsored and held continuously Skilled Worker visa since prior to 04/04/2024."
As such, if you dont meet the Transitional Provision (above) we are unable to consider your application unless you can provide documentary evidence of your right to work in the United Kingdom. If you believe you are eligible for sponsorship or already hold a valid right to work in the UK, please ensure you provide full details of your immigration status in the Pre-Screening Immigration section of your application form.
Please note role eligibility also depends on whether the role meets the salary threshold for the relevant occupational code (SOC CODE).
For further info please visit: Skilled Worker visa: Overview - GOV.UK
The successful applicant will be proficient in the use of the Microsoft Office suite of programmes, and previous experience of an electronic patient record system like System One would be advantageous. In return, we are offering the opportunity to work in a supportive and friendly environment, where supervision and performance reviews/appraisals form part of our ongoing development of staff.
CNWL are committed to progressing and supporting their staff with career development and training, and ensuring staff health and well-being and job satisfaction.
Job description
Job responsibilities
Please note: This vacancy does not meet the criteria for Skilled Worker sponsorship, unless you meet the criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. Separate provisions are applied to workers who have been sponsored and held continuously Skilled Worker visa since prior to 04/04/2024."
As such, if you dont meet the Transitional Provision (above) we are unable to consider your application unless you can provide documentary evidence of your right to work in the United Kingdom. If you believe you are eligible for sponsorship or already hold a valid right to work in the UK, please ensure you provide full details of your immigration status in the Pre-Screening Immigration section of your application form.
Please note role eligibility also depends on whether the role meets the salary threshold for the relevant occupational code (SOC CODE).
For further info please visit: Skilled Worker visa: Overview - GOV.UK
The successful applicant will be proficient in the use of the Microsoft Office suite of programmes, and previous experience of an electronic patient record system like System One would be advantageous. In return, we are offering the opportunity to work in a supportive and friendly environment, where supervision and performance reviews/appraisals form part of our ongoing development of staff.
CNWL are committed to progressing and supporting their staff with career development and training, and ensuring staff health and well-being and job satisfaction.
Person Specification
Education and Qualifications
Essential
- Educated to GCSE standard or equivalent.
- NVQ 3 in Business Administration or evidence of equivalent practical experience.
- Good standard of written and spoken English
Previous Experience
Essential
- Relevant experience of working in an administrative role
- Skilled in using Microsoft Word and Microsoft Excel
- Data entry skills including knowledge of using Excel
- Familiarity with switchboard duties.
- Understanding of Data Protection / Confidentiality
Desirable
- Knowledge of Patient Administration systems
- Other windows packages for example Power Point and Outlook
- Application of technology in the office i.e. Email and Networking
- Experience of working in the NHS and knowledge of mental health terminology
Skills, Knowledge and Abilities
Essential
- Good communication and interpersonal skills including the ability to communicate effectively verbally and in writing.
- Ability to prioritise workload, and plan and organise own time effectively
- Exercise own judgement when dealing with enquiries from patients, parents/carers or other professionals.
- Ability to act independently, and on own initiative.
- Ability to work as part of a multi-disciplinary team in a pressured environment
- Excellent organisational skills
- Ability to manage own workload without direct supervision
- Working in a team
- Able to deal with difficult/emotional callers
Desirable
- Lived experience of mental health
- Experience of working in a culturally diverse inner city area. Working in a Multidisciplinary Health Team
- An Understanding of Office Procedures.
- Understanding of hospital and/or social services environments
- Knowledge and understanding of medical terms.
- Knowledge of the Data Protection Act and Caldicott Guardian
Person Specification
Education and Qualifications
Essential
- Educated to GCSE standard or equivalent.
- NVQ 3 in Business Administration or evidence of equivalent practical experience.
- Good standard of written and spoken English
Previous Experience
Essential
- Relevant experience of working in an administrative role
- Skilled in using Microsoft Word and Microsoft Excel
- Data entry skills including knowledge of using Excel
- Familiarity with switchboard duties.
- Understanding of Data Protection / Confidentiality
Desirable
- Knowledge of Patient Administration systems
- Other windows packages for example Power Point and Outlook
- Application of technology in the office i.e. Email and Networking
- Experience of working in the NHS and knowledge of mental health terminology
Skills, Knowledge and Abilities
Essential
- Good communication and interpersonal skills including the ability to communicate effectively verbally and in writing.
- Ability to prioritise workload, and plan and organise own time effectively
- Exercise own judgement when dealing with enquiries from patients, parents/carers or other professionals.
- Ability to act independently, and on own initiative.
- Ability to work as part of a multi-disciplinary team in a pressured environment
- Excellent organisational skills
- Ability to manage own workload without direct supervision
- Working in a team
- Able to deal with difficult/emotional callers
Desirable
- Lived experience of mental health
- Experience of working in a culturally diverse inner city area. Working in a Multidisciplinary Health Team
- An Understanding of Office Procedures.
- Understanding of hospital and/or social services environments
- Knowledge and understanding of medical terms.
- Knowledge of the Data Protection Act and Caldicott Guardian
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
