Job summary
CAMHS Outer Borough's Under 5s Team, covering Brent, Harrow and Hillingdon and Harrow CAMHS is a very busy & friendly service and we are looking to employ an enthusiastic and experienced Team Administrator to support the delivery of the service. The Under 5s Team is a specialist CAMHS service for children under the age of five, their parents/carers and for professionals working with this age group and our administration team are key to ensure the smooth running of our services.
The post holder will be responsible for all day-to-day administration tasks They will need to take initiative in prioritising their own workload and helping with the team's workload. They will need to ensure that the service objectives and deadlines are met.
You will be required to provide high quality, comprehensive administrative support to the team using your excellent communication, organisational and IT skills. You should be able to work independently, using discretion, judgement and critical analysis where appropriate.
Main duties of the job
The CAMHS Under 5s and Core Team Administrator will provide non-clinical information and advice to patients and relatives within the boundaries of the role. Also, taking accurate messages, responding appropriately and passing information on in the appropriate manner; escalating issues to clinical staff appropriately.
This post is Administrative only and has no clinical responsibility.
About us
The CAMHS Under 5s and Core Team Administrator will provide administrative support to the local Service within CAMHS Outer Borough's Under 5s Team, covering Brent, Harrow and Hillingdon. They will work within service level standards to deliver an efficient and effective service; dealing with telephone and personal enquiries from patients, carers and members of the public, GPs, Children Centres and other healthcare professionals and statutory and non-statutory organisations
Job description
Job responsibilities
The successful applicant will be proficient in the use of the Microsoft Office suite of programmes, and previous experience of an electronic patient record system like System One would be advantageous. In return, we are offering the opportunity to work in a supportive and friendly environment, where supervision and performance reviews/appraisals form part of our ongoing development of staff. The post will be supervised by the Harrow Business Manager.
CNWL are committed to progressing and supporting their staff with career development and training, and ensuring staff health and well-being and job satisfaction.
The Outer Boroughs are culturally diverse borough and we are keen to provide culturally appropriate services to families and support applications from appropriately qualified candidates from the borough of Brent.
Job description
Job responsibilities
The successful applicant will be proficient in the use of the Microsoft Office suite of programmes, and previous experience of an electronic patient record system like System One would be advantageous. In return, we are offering the opportunity to work in a supportive and friendly environment, where supervision and performance reviews/appraisals form part of our ongoing development of staff. The post will be supervised by the Harrow Business Manager.
CNWL are committed to progressing and supporting their staff with career development and training, and ensuring staff health and well-being and job satisfaction.
The Outer Boroughs are culturally diverse borough and we are keen to provide culturally appropriate services to families and support applications from appropriately qualified candidates from the borough of Brent.
Person Specification
Education and Qualifications
Essential
- Educated to GCSE standard or equivalent.
- NVQ 3 in Business Administration or evidence of equivalent practical experience.
- Good standard of written and spoken English
Previous Experience
Essential
- Relevant experience of working in an administrative role
- Skilled in using Microsoft Word and Microsoft Excel
- Data entry skills including knowledge of using Excel
- Familiarity with switchboard duties.
- Understanding of Data Protection / Confidentiality
Desirable
- Knowledge of Patient Administration systems
- Other windows packages for example Power Point and Outlook
- Application of technology in the office i.e. Email and Networking
- Experience of working in the NHS and knowledge of mental health terminology
Skills, Knowledge and Abilities
Essential
- Good communication and interpersonal skills including the ability to communicate effectively verbally and in writing.
- Ability to prioritise workload, and plan and organise own time effectively
- Exercise own judgement when dealing with enquiries from patients, parents/carers or other professionals.
- Ability to act independently, and on own initiative.
- Ability to work as part of a multi-disciplinary team in a pressured environment
- Excellent organisational skills
- Ability to manage own workload without direct supervision
- Working in a team
- Able to deal with difficult/emotional callers
Desirable
- Lived experience of mental health
- Experience of working in a culturally diverse inner city area. Working in a Multidisciplinary Health Team
- An Understanding of Office Procedures.
- Understanding of hospital and/or social services environments
- Knowledge and understanding of medical terms.
- Knowledge of the Data Protection Act and Caldicott Guardian
Person Specification
Education and Qualifications
Essential
- Educated to GCSE standard or equivalent.
- NVQ 3 in Business Administration or evidence of equivalent practical experience.
- Good standard of written and spoken English
Previous Experience
Essential
- Relevant experience of working in an administrative role
- Skilled in using Microsoft Word and Microsoft Excel
- Data entry skills including knowledge of using Excel
- Familiarity with switchboard duties.
- Understanding of Data Protection / Confidentiality
Desirable
- Knowledge of Patient Administration systems
- Other windows packages for example Power Point and Outlook
- Application of technology in the office i.e. Email and Networking
- Experience of working in the NHS and knowledge of mental health terminology
Skills, Knowledge and Abilities
Essential
- Good communication and interpersonal skills including the ability to communicate effectively verbally and in writing.
- Ability to prioritise workload, and plan and organise own time effectively
- Exercise own judgement when dealing with enquiries from patients, parents/carers or other professionals.
- Ability to act independently, and on own initiative.
- Ability to work as part of a multi-disciplinary team in a pressured environment
- Excellent organisational skills
- Ability to manage own workload without direct supervision
- Working in a team
- Able to deal with difficult/emotional callers
Desirable
- Lived experience of mental health
- Experience of working in a culturally diverse inner city area. Working in a Multidisciplinary Health Team
- An Understanding of Office Procedures.
- Understanding of hospital and/or social services environments
- Knowledge and understanding of medical terms.
- Knowledge of the Data Protection Act and Caldicott Guardian
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
