CAMHS Service Manager

Job description

Job responsibilities

Summary of job description and main responsibilities

Policy and Service Development:

• To ensure necessary systems and processes are maintained, to provide accurate reports on referrals, waiting times, demand on the service, service user experience and other key performance indicators
• To ensure the referral and access team routinely considers eligibility thresholds when triaging referrals and responding to enquiries for CAMHS and has the knowledge base to signpost elsewhere where appropriate.
• To participate in the strategic planning process within the Service Line, Division and Trust
• To ensure that services are continually monitored, viewed and adapted to meet changing need and identified commissioning requirements
• To be responsible for implementing service changes when required, ensuring effective implementation and management of agreed service changes with measurable outcomes and to agreed timescales
• To ensure that systems are in place to monitor stakeholders views of services and ensure that service users: children, young people, parents and carers, relevant community organisations and other key stakeholders are involved in and influence key decisions on service development
• To ensure that this service contributes fully to the development of the service line and assists in the setting of strategic objectives for the CAMHS service
• To identify new business opportunities within the service and take a key role in developing new business cases
• To ensure the delivery of clinical and care quality standards and objectives
• To ensure the service is kept up to date with legislative and policy changes and developments
• As a member of the senior management team, contribute to the establishment of new services that meet national and local requirements
• To assume responsibility for further delegated areas of lead responsibility either within the
• service and/or across the service line as required by the Service Director this will depend upon professional background
• To work in partnership with the clinical lead to ensure the service has clear and responsive
• operational policies, procedures and protocols in partnership with local providers if required.
• Ensure that the teams they manage are trained and skilled in recognising potential risk and Safeguarding issues.
• Ensure effective systems are in place to prevent and reduce the risk of significant harm to children and young people from abuse or other types of exploitation.

Management of Resources:

• Ensuring the directory of local services available to service users is kept up to date is accessible, and routinely used by referral and access staff
• To ensure the effective operational running of services, providing a framework for achieving the organisational objectives. This will include the development of protocols, local policies and procedures, liaison networks and managerial structures
• To manage a budget within the scheme of delegation and to the agreed accounting standards and procedures, implementing Cost Improvement Programmes plans as required
• To prepare accurate financial information, in liaison with the Finance Department for inclusion within business cases and bids, as and when they arise
• To ensure that issues of race, culture and gender are fully considered in service provision and are appropriate to the needs of the diverse community and within the statutory framework and the equal opportunities policy
• To ensure that buildings, service centres and sites are maintained to agreed standards and meet Health and Safety requirements
• To implement the Trusts information/data procedures and participate in the collection and reporting of statistical information
• To ensure that services achieve performance targets as agreed on an ongoing basis

Human resource management:

• To actively promote strong and effective leadership within a care quality governance structure that is built on the principles of open engagement, enquiry and learning.
• To develop and implement a leadership structure that safely devolves decision making close to the point of care delivery
• To ensure that effective performance management structures are in place and that all staff have structured supervision and an annual appraisal
• To ensure staff are provided with learning and development opportunities appropriate to their needs, within financial constraints
• To ensure staffing levels and skill mix fully and effectively meet the needs of the services, within financial constraints
• To ensure staff are treated fairly and consistently and within the operational policies and procedures applied in the organisation

Communication:

• To ensure effective communication both within the service, across CAMHS and with external partners such as adult mental health, T4 providers and local authorities.
• To take the lead in ensuring effective communication channels exist to all staff within the team and CAMHS
• To investigate complaints and liaise with service users/carers/parents
• To develop and maintain links with external agencies such as Commissioners, local authority, adult mental health, acute hospitals, user groups, voluntary sector organisations, police, LAS
• To promote the Trusts services and positively enhance the Trusts corporate image internally and with external agencies

Training:

• To promote a positive image of the service through development of self and others
• To keep up to date and participate in training programmes identified within personal development plan

• To develop and implement training strategies for the service in line in conjunction with others

Research and Development:

• To ensure services are provided in accordance with agreed standards and evidence based / evidenced informed practice
• Participate in Service Line and Divisional wide special projects, research, clinical audit and surveys

Service specific responsibilities

The service specific responsibilities attached to this post are explained in the Service Specific Section attached to this Job Description and the attached Person Specification.

Rider clause

This is an outline of the postholder's duties and responsibilities. It is not intended as an exhaustive list and may change from time to time in order to meet the changing needs of the Trust and Division.

Person Specification

Education/Qualification

Essential

• Education to Master's Degree Level or Equivalent Related Life Learning Experience
• Recognised Senior Management Training in Leadership, Policy and Strategy

Previous Experience

Essential

• Counselling or supervision
• Evidence of on-going personal development
• Experience of organising and chairing of small/large steering group
• Experience of policy development and strategic planning
• Experience of exposure to partnership planning group at senior level
• Extensive senior clinical/managerial experience in Mental Health
• Experience in working with multidisciplinary team
• Experience of managing a sector/borough team including senior management and clinicians
• Experience of Budget Management
• Experience of clinical governance development and implementation
• Experience of working with users and carers group
• Experience of interagency partnership working
• Experience of operational management at a senior level

Desirable

• Information and Quality Systems
• Contracts management
• Business management
• Community engagement
• Experience of Child and Adolescent Mental Health Services /Eating Disorders

Skills, Knowledge and Abilities

Essential

• Abilities/skills to relate to senior executive including board members
• Reports and briefing writing to Senior Executive Groups
• Evidence based learning. Good verbal, written and presentation skills
• Strategic and Service planning
• Organisational behaviour and Culture Change
• Ability to lead the development of the service and staff
• Able to lead project and develop services
• Demonstrate Cultural Competencies in Managing complex Multi- ethnic organisations

Desirable

• Knowledge and understanding of government policy development for CAMHS and Eating Disorders

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Central and North West London NHS Foundation Trust

Address

Brent CAMHS , Monks Park,

Monks Park

Brent

HA9 6JE

Employer's website

https://www.cnwl.nhs.uk/work (Opens in a new tab)