Job summary
Central & North West London NHS Foundation Trust is a Top Employer Award Winner & works in partnership to provide responsive & dependable primary care, mental health, intellectual disability & substance misuse services to the diverse & culturally rich communities we serve.
In our quest to deliver patient-focused quality care we are looking to recruit a highly motivated, innovative & enthusiastic Healthcare Administratorto join our forward thinking, friendly & expanding Admin team at HMP Coldingley. By joining our Prisons Health Care Team, you will not only look after the healthcare needs of our patients residing in secure environments, but who also have the opportunity to have a real impact on promoting health & well-being. Our healthcare services work to a 7 day week working model, to ensure our patient's healthcare is managed & maintained to the highest of standards at all times.
We are particularly looking for people with experience of supporting an Integrated Substance Misuse Team (ISMT) who deliver psychosocial interventions, Clinical interventions & accredited treatment programmes for offenders coming into prison that are identified as having a drug or alcohol problem.
Main duties of the job
- Review reports sent by the Drug Treatment Monitoring and engage positively in team meetings and supervision sessions as required by the Data Control Manager.
- To provide efficient and effective administrative support to the Healthcare team comprising primary care, mental health and substance misuse.
- The post holder will be expected to cover a range of administration tasks, which require the exercise of initiative operating within broad guidelines. These require administrative and IT skills
- The post-holder will be expected to work without immediate supervision and to ensure that all duties are carried out to a high standard
About us
Central and North West London NHS Foundation Trust offers its staff ongoing career progression through Monthly supervision Annual personal development plans/appraisals Access to exciting internal and external training opportunities.Excellent progression through various career pathway opportunities such as but not limited to Preceptorship Programme Support and guidance with Revalidation Hidden Gem and annual award ceremoniesExcellent staff benefits, our benefit packages are amongst the best in London and include: Health and wellbeing services Season ticket loans Cycle to work scheme Relocation package *subject to meeting criteria*
Job description
Job responsibilities
Administration and Communication:
- To book internal and external appointments for patients, change and update appointments in line with performance monitoring targets and service policies and procedures.
- To prepare and distribute documents, mainly created using Microsoft office software (letters, memos, reports, discharge summaries, etc) ensuring that all policies and procedures are adhered to.
- To provide a telephone reception service and deal with telephone calls, correspondence and other internal or external agencies in an appropriate and professional manner, using judgement and discretion where necessary and to refer queries as appropriate to relevant members of the clinical team.
Please note:This vacancy doesnotmeet the criteria for Skilled Worker sponsorship, unless you meet the criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. Separate provisions are applied to workers who have been sponsored and held continuously Skilled Worker visa since prior to 04/04/2024."
As such, if you dont meet the Transitional Provision (above) we are unable to consider your application unless you can provide documentary evidence of your right to work in the United Kingdom. If you believe you are eligible for sponsorship or already hold a valid right to work in the UK, please ensure you provide full details of your immigration status in thePre-Screening Immigrationsection of your application form.
Please noterole eligibility also depends on whether the role meets the salary threshold for the relevant occupational code (SOC CODE).
For further info please visit:Skilled Worker visa: Overview - GOV.UK
Job description
Job responsibilities
Administration and Communication:
- To book internal and external appointments for patients, change and update appointments in line with performance monitoring targets and service policies and procedures.
- To prepare and distribute documents, mainly created using Microsoft office software (letters, memos, reports, discharge summaries, etc) ensuring that all policies and procedures are adhered to.
- To provide a telephone reception service and deal with telephone calls, correspondence and other internal or external agencies in an appropriate and professional manner, using judgement and discretion where necessary and to refer queries as appropriate to relevant members of the clinical team.
Please note:This vacancy doesnotmeet the criteria for Skilled Worker sponsorship, unless you meet the criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. Separate provisions are applied to workers who have been sponsored and held continuously Skilled Worker visa since prior to 04/04/2024."
As such, if you dont meet the Transitional Provision (above) we are unable to consider your application unless you can provide documentary evidence of your right to work in the United Kingdom. If you believe you are eligible for sponsorship or already hold a valid right to work in the UK, please ensure you provide full details of your immigration status in thePre-Screening Immigrationsection of your application form.
Please noterole eligibility also depends on whether the role meets the salary threshold for the relevant occupational code (SOC CODE).
For further info please visit:Skilled Worker visa: Overview - GOV.UK
Person Specification
Education and Qualifications
Essential
- Educated to GCSE level or higher (grade C or above).
- NVQ Level 2 Administration (or equivalent)
Desirable
- European Computer Driving Licence
- RSA in shorthand/typing
- NVQ Level 3 Administration
Skills & Knowledge
Essential
- A comprehensive working knowledge of the use of Microsoft Office software - Word, Excel and Powerpoint
- Ability to work in a flexible and organised manner, to prioritise and work to deadlines
- Ability to communicate effectively in English in writing
- Confidence to work on own initiative and to consult as needed
- Must be numerate and able to provide statistical data clearly and accurately
- Demonstrate effective organisational ability over a wide range of tasks: e.g. filing, diary management, record keeping, statistics.
- Ability to work positively in a team
- Ability to work under pressure.
- Ability to maintain confidentiality appropriately and understand the issues involved.
- Ability to treat service users with respect and dignity at all times, adopting a culturally sensitive approach, which considers the needs of the whole person
- Able to build constructive relationships with warmth and empathy, using good communication skills.
Desirable
- Knowledge of Client Administration Systems
- Knowledge and understanding of medical terminology
Previous Experience
Essential
- Experience of dealing with members of the public both face to face and on the phone
- Experience of working in health or health related environment
Desirable
- Experience of working with databases
- Substantial experience in administration
- Work within multidisciplinary teams.
Other
Essential
- The post holder must have the ability to understand and implement the equal opportunities policy at a level appropriate to the job.
- Ability to promote anti-discriminatory and anti-racist practices..
Person Specification
Education and Qualifications
Essential
- Educated to GCSE level or higher (grade C or above).
- NVQ Level 2 Administration (or equivalent)
Desirable
- European Computer Driving Licence
- RSA in shorthand/typing
- NVQ Level 3 Administration
Skills & Knowledge
Essential
- A comprehensive working knowledge of the use of Microsoft Office software - Word, Excel and Powerpoint
- Ability to work in a flexible and organised manner, to prioritise and work to deadlines
- Ability to communicate effectively in English in writing
- Confidence to work on own initiative and to consult as needed
- Must be numerate and able to provide statistical data clearly and accurately
- Demonstrate effective organisational ability over a wide range of tasks: e.g. filing, diary management, record keeping, statistics.
- Ability to work positively in a team
- Ability to work under pressure.
- Ability to maintain confidentiality appropriately and understand the issues involved.
- Ability to treat service users with respect and dignity at all times, adopting a culturally sensitive approach, which considers the needs of the whole person
- Able to build constructive relationships with warmth and empathy, using good communication skills.
Desirable
- Knowledge of Client Administration Systems
- Knowledge and understanding of medical terminology
Previous Experience
Essential
- Experience of dealing with members of the public both face to face and on the phone
- Experience of working in health or health related environment
Desirable
- Experience of working with databases
- Substantial experience in administration
- Work within multidisciplinary teams.
Other
Essential
- The post holder must have the ability to understand and implement the equal opportunities policy at a level appropriate to the job.
- Ability to promote anti-discriminatory and anti-racist practices..
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
