Job summary
This is an exciting opportunity to work within a newly commissioned pan-London Men's Mental Health Treatment Requirement (MHTR) service to reduce custodial sentences and improve the wellbeing of men in the criminal justice system with mental health needs.
Mental Health Treatment Requirements (MHTRs) were introduced by the Criminal Justice Act in 2003, recognising that for many individuals who offend, mental health and substance misuse issues underpin their offending behaviour.
Treatment requirements offer courts an alternative to short custodial sentences and aim to prevent reoffending by addressing underlying vulnerabilities and improving quality of life. This service aims to increase the use of primary care treatment requirements as part of a community sentence, offering psychologically informed interventions and advice. The MHTR Service will also provide the courts with information and confidence to sentence to robust and effective treatment requirements.
The band 4 Administrator posts will be hosted by Central North West London Foundation Trust as part of a team that will work across North West and North Central London.
Part of the interview process you will be required to take a Microsoft Excel Test.
Main duties of the job
North London Forensic Collaborative are looking for experienced administrator to provide efficient and effective secretarial and administrative support to the Mental Health Treatment Requirement service/ Liaison and Diversion Service. The post holder will be expected to cover a range of administration tasks, which require the exercise of initiative operating with broad guidelines. These are secretarial, administrative and IT skills. Undertakes delegated administrative task on behalf of the Administrative Manager and to responsible for the day-to-day running and control of administrative and secretarial service of the team. The post- holder will be expected to work without immediate supervision and to ensure that all duties are carried out to a high standard in liaison with clinical and managerial staff. The post is based with the Mental Health Treatment team and is a service user facing role.
About us
North London Forensic Collaborative is the largest forensic Provider Collaborative in England and is a partnership between forensic services within five NHS Trusts including: North London NHS Foundation Trust - Lead Provider; Central North West London NHS Foundation Trust; East London NHS Foundation Trust; North East London NHS Foundation Trust and West London NHS Trust.
Job description
Job responsibilities
- To prepare and distribute documents using the local administration systems; SystmOne (patient administration) and Microsoft office software (letter, memos, report, discharge summaries, etc) ensuring that all policies and procedures are adhere to.
- To provide a telephone reception service and deal with telephone calls, correspondence and other internal or external agencies in an appropriate and professional manner, using judgement and discretion where necessary and to refer clinical matter to relevant members of the clinical team.
- Ensure that all referrals are managed inline with the strict court timetable as directed.
- To be responsible for responding to request for service users records including tracking and reporting activity to Trust HQ and the team manager in line with information governance procedures.
- To maintain and update information on the clinical database including but not limited to processing of referral and minimum data maintenance.
Please see attached document for full Job Description and Person Specification.
Job description
Job responsibilities
- To prepare and distribute documents using the local administration systems; SystmOne (patient administration) and Microsoft office software (letter, memos, report, discharge summaries, etc) ensuring that all policies and procedures are adhere to.
- To provide a telephone reception service and deal with telephone calls, correspondence and other internal or external agencies in an appropriate and professional manner, using judgement and discretion where necessary and to refer clinical matter to relevant members of the clinical team.
- Ensure that all referrals are managed inline with the strict court timetable as directed.
- To be responsible for responding to request for service users records including tracking and reporting activity to Trust HQ and the team manager in line with information governance procedures.
- To maintain and update information on the clinical database including but not limited to processing of referral and minimum data maintenance.
Please see attached document for full Job Description and Person Specification.
Person Specification
Education and Qualifications
Essential
- GCSE or other equivalent qualification
- RSA III or NVQ III or relevant secretarial/administrative experience
Desirable
- European Computer Driving Licence
Previous Experience
Essential
- Relevant qualification or experience within a secretarial role
- Experience of providing receptionist duties and dealing with members of the public both face to face and on the phone.
- Experience of working with staff at senior level
- Experience of working in a prison or health or health related environment
Desirable
- Work within multidisciplinary teams
- Experience of staff supervision/management
- NHS/Health related/Mental Health experience
Skills & Knowledge
Essential
- Experience of audio typing.
- Knowledge and understanding of mental health or medical terminology
- A comprehensive working knowledge of the use of Microsoft Office software - Word, Excel, Powerpoint and Access
- Demonstrate effective organisational ability over a wide range of tasks: e.g. filing, diary management, record keeping, and statistics
- Ability to work in a flexible and organised manner, to prioritise and work to deadlines.
- Ability to communicate effectively in English, both verbally and in writing.
Person Specification
Education and Qualifications
Essential
- GCSE or other equivalent qualification
- RSA III or NVQ III or relevant secretarial/administrative experience
Desirable
- European Computer Driving Licence
Previous Experience
Essential
- Relevant qualification or experience within a secretarial role
- Experience of providing receptionist duties and dealing with members of the public both face to face and on the phone.
- Experience of working with staff at senior level
- Experience of working in a prison or health or health related environment
Desirable
- Work within multidisciplinary teams
- Experience of staff supervision/management
- NHS/Health related/Mental Health experience
Skills & Knowledge
Essential
- Experience of audio typing.
- Knowledge and understanding of mental health or medical terminology
- A comprehensive working knowledge of the use of Microsoft Office software - Word, Excel, Powerpoint and Access
- Demonstrate effective organisational ability over a wide range of tasks: e.g. filing, diary management, record keeping, and statistics
- Ability to work in a flexible and organised manner, to prioritise and work to deadlines.
- Ability to communicate effectively in English, both verbally and in writing.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
