Director of Digital Technology and Infrastructure

Job description

Job responsibilities

Please refer to the attached Job Description and Person Specification on this advert for further info.

Main Duties & Responsibilities

Service delivery & operations

Own end to end IT service management (ITIL) performance: incident, problem, change, request, and knowledge management; maintain high availability, robust SLAs, and clear customer experience measures (CSAT/NPS)

Deliver mature service measurement and transparency through dashboards and monthly service reviews with divisions

Lead operational adoption and optimisation of enterprise platforms (e.g., ServiceNow) to streamline internal services and self service.

Infrastructure & platform development

Set the technical strategy and roadmap for networks (incl. Wi Fi), end user computing, collaboration, identity, hosting (cloud, hybrid), integration, and zero trust securityaligned to the Trusts Digital Foundation

Ensure platform resilience, continuity and recovery capabilities are designed, tested and evidenced across sites

Oversee Windows and endpoint lifecycle compliance and platform upgrades in step with cyber posture and clinical safety.

Programme delivery

Provide leadership for the Trusts digital technology projects and programmes, ensuring all initiatives are aligned to strategic objectives and deliver measurable benefits for patients, staff, and the organisation. Oversee the prioritisation, resourcing, and sequencing of projects to maximise value and manage risk across the digital portfolio. This includes infrastructure upgrades, cyber security initiatives, and business change programmes

Champion the adoption of agile and iterative delivery approaches where appropriate and ensure robust benefits management and realisation

Engage proactively with clinical, operational, and corporate leaders to ensure digital projects meet the needs of the Trusts diverse services. Foster a culture of collaboration, transparency, and accountability in project delivery

Provide regular, concise updates to the Executive Board, Digital Strategy Programme Board, and other governance forums on portfolio progress, risks, and outcomes. Ensure that all projects are subject to appropriate assurance, risk management, and escalation processes.

Cyber security, data protection & resilience

Trust lead for cyber risk across technology operations: maintain DSPT (CAF aligned) Standards Met status with clear evidence, plans, and board level reporting

Chair/Co-chair the operational Cyber Management forum alongside the Cyber Lead; ensure incident preparedness through CNWL Cyber Response Plan scenarios and exercises

Embed secure by design, vulnerability management, pen test remediation, and supplier security assurance across the multi supplier estate.

Commercial leadership & financial management

Lead commercial strategy for ICT: contracting, renewals, KPIs, SLAs, credits/service relief, benchmarking, and exit/transition planning; assure robust supplier governance and value for money across major contracts

Optimise the SIAM style multi supplier operating model (where applicable), clarifying RACI, dependencies and performance integration across parties

Partner with Finance/Procurement to align with public procurement rules/frameworks and the Trusts efficiency objectives

Lead for software licensing compliance across the Trust, including the Microsoft Agreement (as part of the National Tenant)

Manage Digital Capex and Opex budgets and deliver agreed CIPs. Work with Finance colleagues to develop viable short and medium-term financial plans.

People leadership & culture

Lead and develop Technical Delivery, Contracts & Commercial, Service Management, Business Partner and related teamssetting clear objectives, coaching, and succession plans; promote inclusive, psychologically safe, and high standards culture

Deputise for the CDIO in key internal and external fora when needed

Embed CNWLs SCARF values and continuous improvement (learning from incidents, problem management, Kaizen/QI linkages).

Person Specification

Qualifications

Essential

• Degree or equivalent senior experience
• ITIL accreditation
• Evidence of CPD including cyber/governance exposure (e.g., DSPT/CAF)

Desirable

• Master's degree in a relevant subject area
• Relevant cloud/security certificates (e.g., CISSP/CCSP)
• Public-sector commercial/ procurement training

Experience

Essential

• Leading large technology service delivery in complex, multi-site settings
• Delivering enterprise infrastructure/workplace transformations
• Organisational leadership of cyber risk and incident preparedness; sustained DSPT compliance
• Commercial leadership of multi-supplier environments; rigorous contract management o Delivering innovation portfolios including AI/automation through safe IG/DPIA pathways o Demonstrable partnership with CCIO/clinical informatics to deliver adoption and safety
• Delivering innovation portfolios including AI/automation through safe IG/DPIA pathways o Demonstrable partnership with CCIO/clinical informatics to deliver adoption and safety
• Demonstrable partnership with CCIO/clinical informatics to deliver adoption and safety

Desirable

• SIAM operating model leadership
• Cross-organisational delivery within ICS/shared platforms=
• Experience of working within an NHS Mental Health/Community Health context

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Central and North West London NHS Foundation Trust

Address

Trust Headquarters

350 Euston Road

London

NW1 3AX

Employer's website

https://www.cnwl.nhs.uk/work (Opens in a new tab)