Job summary
The Business Intelligence (BI) Project Support Officer will play a key role in supporting the delivery of projects within the BI Department. This dynamic position involves providing high-quality administrative and coordination support to ensure the smooth running of departmental operations and successful implementation of key initiatives.
Working closely with the Project Manager and colleagues across the Trust, you will act as a central point of contact, organising meetings, managing information flows, and ensuring effective communication with stakeholders. This is an exciting opportunity to contribute to projects that drive data-driven decision-making and improve services across CNWL.
Please note: We reserve the right to close this vacancy early should we receive a sufficient number of applications.
Main duties of the job
Key Responsibilities include (but are not limited to):
Monitoring and updating the departmental Project Tracker
Supporting the implementation and roll-out of the BI Department Communications Plan
Coordinating and arranging Trust-wide networking and training events
Assisting with operational processes for new requests and issue resolution
Organising, facilitating and minuting project meetings, including SMT sessions
Drafting project-related correspondence and materials
Managing stakeholder communications effectively
Producing and distributing accurate meeting minutes
About us
Are you organised, proactive, & ready to make an impact? We're looking for an enthusiastic Project Support Officer to join our dynamic Business Intelligence Department at CNWL. This is an exciting opportunity to play a key role in supporting projects that drive data-led improvements across the Trust.
You will work closely with the Senior Management Team, Analysts, & Data Engineers to ensure the smooth delivery of projects & operational processes.
Your responsibilities will include:
Coordinating project activities & maintaining accurate trackers
Organising meetings, preparing agendas, & taking minutes
Supporting communications and engagement across the Trust
Assisting with planning and delivery of events, workshops, & training sessions
Providing high-quality administrative & stakeholder support
We're looking for someone who:
Has excellent organisational & interpersonal skills
Is confident using IT systems, including MS Office (knowledge of MS Project is a plus)
Can manage multiple priorities & work independently
Thrives in a collaborative team environment
Communicates clearly & professionally with stakeholders at all levels
What We Offer
In return, you'll receive:
A comprehensive induction & ongoing training
Professional supervision & support from an experienced team
Opportunities for personal development in a vibrant, forward-thinking environment
Job description
Job responsibilities
Project Coordination and Oversight
Support the Director and Assistant Director of Performance, Information & Business Intelligence in coordinating project delivery resources.
Assist the Project Manager and Senior Team with high-level oversight of departmental projects and programmes, including designing and maintaining a project tracker and review process.
Collate and manage project documentation (e.g., plans, risk logs, issue logs), ensuring accurate filing and timely distribution.
Stakeholder Engagement and Customer Support
Act as a first point of contact for stakeholders, providing professional and responsive support, and signposting queries to the appropriate project workstream lead.
Support the Project Manager in assessing stakeholder satisfaction and identifying areas for improvement.
Administrative and Secretarial Support
Provide high-level secretarial support, including preparing agendas, drafting correspondence, taking accurate minutes, and distributing documents promptly.
Organise meetings, training sessions, and departmental events, including arranging refreshments where required.
Coordinate scheduling for SMT meetings and liaise with staff across the Trust to ensure smooth arrangements.
Facilitate regular team meetings to keep staff informed of service developments.
Communications and Information Management
Assist with drafting and producing content for Trust-wide announcements and liaise with the Communications Team.
Support the delivery of Departmental communications, including maintaining Trustnet and SharePoint pages.
Collate and summarise feedback from workshops and webinars to inform service improvements.
Reporting and Data Management
Support the Project Manager prepare reports and papers for the SMT, including monthly statistics on outstanding issues, FOIs, and other key performance metrics.
Support the Project Manager to ensure accurate and timely updates to project trackers and departmental records.
Collaboration and Continuous Improvement
Work collaboratively with PAs and administrators across other directorates to share best practice and maintain consistency.
Attend and contribute to meetings relating to administrative services and departmental projects.
Professional Standards
Respond to queries professionally, exercising judgement and discretion, and escalate complex matters to SMT as appropriate.
Prioritise workload effectively, managing competing demands and maintaining an organised structure.
Be fully conversant with MS Project and other relevant software tools.
Training and Development
Support with the local induction of new employees within the operational team.
Participate in the Trusts appraisal, supervision, and training programmes.
Undertake necessary training to fulfil the objectives of the post and enhance personal development.
Other Responsibilities
Model CNWL values and champion the More Time for Care approach.
Ensure compliance with confidentiality, governance, and health and safety requirements.
Adhere to professional codes of conduct at all times.
Be flexible to meet service needs and provide cover for all aspects of business and administrative work.
Rider Clause
This is an outline of the postholders duties and responsibilities. It is not intended as an exhaustive list and may change from time to time in order to meet the changing needs of the Trust and Department.
Job description
Job responsibilities
Project Coordination and Oversight
Support the Director and Assistant Director of Performance, Information & Business Intelligence in coordinating project delivery resources.
Assist the Project Manager and Senior Team with high-level oversight of departmental projects and programmes, including designing and maintaining a project tracker and review process.
Collate and manage project documentation (e.g., plans, risk logs, issue logs), ensuring accurate filing and timely distribution.
Stakeholder Engagement and Customer Support
Act as a first point of contact for stakeholders, providing professional and responsive support, and signposting queries to the appropriate project workstream lead.
Support the Project Manager in assessing stakeholder satisfaction and identifying areas for improvement.
Administrative and Secretarial Support
Provide high-level secretarial support, including preparing agendas, drafting correspondence, taking accurate minutes, and distributing documents promptly.
Organise meetings, training sessions, and departmental events, including arranging refreshments where required.
Coordinate scheduling for SMT meetings and liaise with staff across the Trust to ensure smooth arrangements.
Facilitate regular team meetings to keep staff informed of service developments.
Communications and Information Management
Assist with drafting and producing content for Trust-wide announcements and liaise with the Communications Team.
Support the delivery of Departmental communications, including maintaining Trustnet and SharePoint pages.
Collate and summarise feedback from workshops and webinars to inform service improvements.
Reporting and Data Management
Support the Project Manager prepare reports and papers for the SMT, including monthly statistics on outstanding issues, FOIs, and other key performance metrics.
Support the Project Manager to ensure accurate and timely updates to project trackers and departmental records.
Collaboration and Continuous Improvement
Work collaboratively with PAs and administrators across other directorates to share best practice and maintain consistency.
Attend and contribute to meetings relating to administrative services and departmental projects.
Professional Standards
Respond to queries professionally, exercising judgement and discretion, and escalate complex matters to SMT as appropriate.
Prioritise workload effectively, managing competing demands and maintaining an organised structure.
Be fully conversant with MS Project and other relevant software tools.
Training and Development
Support with the local induction of new employees within the operational team.
Participate in the Trusts appraisal, supervision, and training programmes.
Undertake necessary training to fulfil the objectives of the post and enhance personal development.
Other Responsibilities
Model CNWL values and champion the More Time for Care approach.
Ensure compliance with confidentiality, governance, and health and safety requirements.
Adhere to professional codes of conduct at all times.
Be flexible to meet service needs and provide cover for all aspects of business and administrative work.
Rider Clause
This is an outline of the postholders duties and responsibilities. It is not intended as an exhaustive list and may change from time to time in order to meet the changing needs of the Trust and Department.
Person Specification
EDUCATION AND QUALIFICATIONS
Essential
- GCSE English and Maths Grade C and above or other equivalent qualification
- RSA 3 or NVQ 3 or equivalent secretarial experience or relevant qualification / experience
PREVIOUS EXPERIENCE Paid/unpaid relevant to job
Essential
- Significant experience in an administration/secretarial post
- Experience of front-line customer service work
Desirable
- Previous experience of working within the NHS or social care services
- Experience in communications, including minute taking, report writing and presentations
SKILLS AND KNOWLEDGE
Essential
- A comprehensive working knowledge of the use of Microsoft Office software - Word, Excel, PowerPoint, Teams
- Must be numerate and able to provide statistical data clearly and accurately
- Confidence to work on own initiative and to consult as needed
- Ability to work positively in a team
- Ability to work under pressure
- To understand the principles and legislative framework around confidentiality
- Proficient email management
- Excellent communication skills - both written and verbal
- Ability to deal with complex and sensitive information
- Ability to plan and prioritise workload
- Ability to multitask and deal with frequent interruptions and interventions when carrying out complex tasks
- Ability to learn new skills and adapt to change
- Demonstrate effective organisational ability over a wide range of tasks: e.g. diary management, record keeping and spreadsheet management
ATTITUDES, APTITUDES & PERSONAL CHARACTERISTICS
Essential
- Able to work both as a motivated individual and a team player, prioritising his / her workload effectively and contributing to the overall workload of the team
- Demonstrably strong customer / stakeholder focus
- Able to work flexibly, responding rapidly to changing priorities
- Able to work to stringent deadlines
- Able to focus and concentrate on the detail of a problem
- Possesses self-belief - demonstrates a resourceful and problem-solving approach
- Possesses self-awareness - good awareness of own strengths and limitations and understanding of personal impact on others
- Enthusiastic and willing to learn
Person Specification
EDUCATION AND QUALIFICATIONS
Essential
- GCSE English and Maths Grade C and above or other equivalent qualification
- RSA 3 or NVQ 3 or equivalent secretarial experience or relevant qualification / experience
PREVIOUS EXPERIENCE Paid/unpaid relevant to job
Essential
- Significant experience in an administration/secretarial post
- Experience of front-line customer service work
Desirable
- Previous experience of working within the NHS or social care services
- Experience in communications, including minute taking, report writing and presentations
SKILLS AND KNOWLEDGE
Essential
- A comprehensive working knowledge of the use of Microsoft Office software - Word, Excel, PowerPoint, Teams
- Must be numerate and able to provide statistical data clearly and accurately
- Confidence to work on own initiative and to consult as needed
- Ability to work positively in a team
- Ability to work under pressure
- To understand the principles and legislative framework around confidentiality
- Proficient email management
- Excellent communication skills - both written and verbal
- Ability to deal with complex and sensitive information
- Ability to plan and prioritise workload
- Ability to multitask and deal with frequent interruptions and interventions when carrying out complex tasks
- Ability to learn new skills and adapt to change
- Demonstrate effective organisational ability over a wide range of tasks: e.g. diary management, record keeping and spreadsheet management
ATTITUDES, APTITUDES & PERSONAL CHARACTERISTICS
Essential
- Able to work both as a motivated individual and a team player, prioritising his / her workload effectively and contributing to the overall workload of the team
- Demonstrably strong customer / stakeholder focus
- Able to work flexibly, responding rapidly to changing priorities
- Able to work to stringent deadlines
- Able to focus and concentrate on the detail of a problem
- Possesses self-belief - demonstrates a resourceful and problem-solving approach
- Possesses self-awareness - good awareness of own strengths and limitations and understanding of personal impact on others
- Enthusiastic and willing to learn
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
