Job summary
We are seeking a Service Managerfor the Integrated Sexual Health Service in North Central London, which also includes HIV services delivered from the Mortimer Market Centre. The successful candidate will take on managerial responsibility for planning and overseeing the operational delivery of sexual health and HIV services. Working closely with other Service Managers across the North Central London area and the senior leadership team, the post holder will play a vital role in ensuring services are effective, meet quality standards, achieve financial and commissioning targets, and respond to the needs of patients.
Main duties of the job
- Provide managerial oversight to ensure the smooth and effective operational running of the service, including robust financial management aligned with Service, Divisional, and Trust targets.
- Collaborate with the Deputy Service Director to implement the strategic direction of the service at an operational level.
- Act as a key member of the senior leadership team, participating in service management, decision-making, and offering expert advice and guidance to leadership colleagues.
This is a unique opportunity to contribute to the delivery of high-quality, patient-centered care in a dynamic and impactful service.
About us
CNWL provides Sexual Health and HIV Services across North Central London and in Surrey. As well as clinic based services, the service also delivers community health promotion outreach, a dedicated young people's service and Learning Disabilities services.
The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.
Job description
Job responsibilities
Ensure effective performance management and leadership of the workforce.
Deliver effective leadership and direction to Team Managers.
Ensure services are cost effective and delivered within budget.
Lead change management in the implementation of service development strategies.
Create a culture in which innovative ideas and strategies can flourish and provide vision and inspiration to enable staff to deliver care
more effectively.
Deliver robust financial management in line with targets, including the Cost Improvement Programme (CIP).
Ensure services meet care quality and performance management standards.
Represent the service at external meetings.
See job description for more details
Job description
Job responsibilities
Ensure effective performance management and leadership of the workforce.
Deliver effective leadership and direction to Team Managers.
Ensure services are cost effective and delivered within budget.
Lead change management in the implementation of service development strategies.
Create a culture in which innovative ideas and strategies can flourish and provide vision and inspiration to enable staff to deliver care
more effectively.
Deliver robust financial management in line with targets, including the Cost Improvement Programme (CIP).
Ensure services meet care quality and performance management standards.
Represent the service at external meetings.
See job description for more details
Person Specification
Equcation and Qualifications
Essential
- Educated to Master's Degree level or equivalent in area of health or management
- Recognised senior management training in leadership, policy or strategy
- Evidence of on-going personal and professional development
Desirable
- A relevant professional qualification
- Registered Nurse / Registered Mental Health Nurse (NMC)
Skills, Knowledge, Abilities
Essential
- Specialist Knowledge: Robust and detailed knowledge of Sexual Health and contraceptive service good practice that can be translated in service delivery that reduces sexual health inequality
- Analytical rigour: encourages rigour and provides critical challenge in determining outcomes; Presents data and conclusions in a logical and defensible way; undertakes robust risk and impact management; seeks others' views to test own thinking
- Decision making: Sensitive to complex political and organisational issues; weighs up available information and applies sound and timely judgement; considers consequences, impacts and implications; decisive in times of change, challenge and ambiguity
- Communication: builds rapport through consistent, confident and open communication style; routinely checks for understanding to test receipt of messages; energises, convinces and persuades; encourages honesty of message
- Relationships: awareness of, and works collaboratively with key decision makers in area of operation; promotes partnership and collaborative working within teams; demonstrates the ability to seek out and harness the views and contributions of others
- Drive for results: Champions measurable achievement of outcomes; makes best use of diverse talent, capabilities and technologies to achieve optimum results; recognises and recovers under delivery; negotiates the prioritisation of work targets and resources
- Business thinking: Understands external context at national and local level; translates context and purpose to enable teams to see their contribution; encourages teams to consider innovative approaches and review applicability to working environment
Previous experience
Essential
- Substantial NHS experience in Sexual Health or HIV Services or an equivalent service, with operational experience (including budgetary/financial) at a middle management level.
- Proven experience of managing a multi-disciplinary team which include administrators and clinicians
- Experience of working on public health initiatives which operate on a population health scale with vulnerable and marginalised groups
- Experience of organising and chairing of small and large steering groups
- Experience of policy development and strategic planning and clinical governance development resulting in change management projects/programmes
- Experience of successful interagency partnership working
- Ability to negotiate complex contracts with the approval of the Senior Manager
- Experience of working within statutory and other regulatory frameworks within which health and social care services operate and translating these at an operational level
- Experience of developing programmes designed to improve user and carer involvement to increase access and reduce health inequality
- Experience of managing a diverse workforce and evidence of action to reduce inequality in the workforce
- Excellent presentation skills
Desirable
- Experience developing information and quality systems
- Business Management
Personal Characteristics
Essential
- Self-awareness: knows own strengths and weaknesses and empowers others to ensure goals are achieved; adopts a 'can do' approach
- Self-management: demonstrates resilience; recognises the anxieties of others and helps them to manage appropriately; absorbs criticism constructively; recognises and delivers to the 'greater good'
- Personal integrity: has a strong commitment to openness, honesty, inclusiveness and high standards
Person Specification
Equcation and Qualifications
Essential
- Educated to Master's Degree level or equivalent in area of health or management
- Recognised senior management training in leadership, policy or strategy
- Evidence of on-going personal and professional development
Desirable
- A relevant professional qualification
- Registered Nurse / Registered Mental Health Nurse (NMC)
Skills, Knowledge, Abilities
Essential
- Specialist Knowledge: Robust and detailed knowledge of Sexual Health and contraceptive service good practice that can be translated in service delivery that reduces sexual health inequality
- Analytical rigour: encourages rigour and provides critical challenge in determining outcomes; Presents data and conclusions in a logical and defensible way; undertakes robust risk and impact management; seeks others' views to test own thinking
- Decision making: Sensitive to complex political and organisational issues; weighs up available information and applies sound and timely judgement; considers consequences, impacts and implications; decisive in times of change, challenge and ambiguity
- Communication: builds rapport through consistent, confident and open communication style; routinely checks for understanding to test receipt of messages; energises, convinces and persuades; encourages honesty of message
- Relationships: awareness of, and works collaboratively with key decision makers in area of operation; promotes partnership and collaborative working within teams; demonstrates the ability to seek out and harness the views and contributions of others
- Drive for results: Champions measurable achievement of outcomes; makes best use of diverse talent, capabilities and technologies to achieve optimum results; recognises and recovers under delivery; negotiates the prioritisation of work targets and resources
- Business thinking: Understands external context at national and local level; translates context and purpose to enable teams to see their contribution; encourages teams to consider innovative approaches and review applicability to working environment
Previous experience
Essential
- Substantial NHS experience in Sexual Health or HIV Services or an equivalent service, with operational experience (including budgetary/financial) at a middle management level.
- Proven experience of managing a multi-disciplinary team which include administrators and clinicians
- Experience of working on public health initiatives which operate on a population health scale with vulnerable and marginalised groups
- Experience of organising and chairing of small and large steering groups
- Experience of policy development and strategic planning and clinical governance development resulting in change management projects/programmes
- Experience of successful interagency partnership working
- Ability to negotiate complex contracts with the approval of the Senior Manager
- Experience of working within statutory and other regulatory frameworks within which health and social care services operate and translating these at an operational level
- Experience of developing programmes designed to improve user and carer involvement to increase access and reduce health inequality
- Experience of managing a diverse workforce and evidence of action to reduce inequality in the workforce
- Excellent presentation skills
Desirable
- Experience developing information and quality systems
- Business Management
Personal Characteristics
Essential
- Self-awareness: knows own strengths and weaknesses and empowers others to ensure goals are achieved; adopts a 'can do' approach
- Self-management: demonstrates resilience; recognises the anxieties of others and helps them to manage appropriately; absorbs criticism constructively; recognises and delivers to the 'greater good'
- Personal integrity: has a strong commitment to openness, honesty, inclusiveness and high standards
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
