Job summary
We are looking for an individual with a technical speciality such as Electrical, Mechanical etc.
The post holder is a good team player, organised, and willing to do tasks as needed, with great attention to detail. The post holder iscourteous in their interactions with staff, contractors, and service users at all times. The post holder is physically fit for undertaking maintenance tasks.
The post holder is able to organise their daily workload to complete the tasks in the given priorities, whilst meeting all quality standards, service level agreements and compliance requirements. The post holder is responsible for their own work including associated cleaning and porterage tasks, and complies with all NHS policy standards and health and safety requirements.
Main duties of the job
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Conducting in-depth testing, inspection, and certification of specialist technical areas (i.e., electrical, mechanical and/or air conditioning).
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Supporting the QTS Estates Managers and Deputy Estates Managers with the planning and execution of specialist technical areas
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Competent Person level in at least one of following: Water, Electrical, Ventilation, Lifts, Fire, Medical Gas, Pressure System, or other estate-related area.
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Working with, and where required managing, external contractors, ensuring high-quality work that aligns with QTS service standards.
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Building positive relationships with other members of the QTS team, CNWL Site Service Managers (SSMs), and other stakeholders such as external service providers/contractors, to support and ensure delivery of QTS's services in a professional, timely manner.
About us
Quality Trusted Solutions (QTS) are a wholly-owned subsidiary of Central and North West London NHS Foundation Trust (CNWL).
Formally CNWL's in-house estates and facilities department, following incorporation as a limited liability partnership (LLP) in November 2017, we offer a comprehensive range of estates and facilities management services and products to our clients.
Despite being owned by an NHS organisation, all applicants should be aware that new employees are appointed onto QTS's employment terms and conditions which differ from Agenda for Change. This includes differences to key areas such as pension type and holiday entitlement. For more information, please reach out to a member of our HR & People team at QTS.
Job description
Job responsibilities
Service Delivery
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Uses the QTS CAFM system to access work requests and feedback on the status of jobs. Ensures own work is carried out, in accordance with the priority setting for that task, and any work not completed is highlighted to the QTS Helpdesk. Ensures any work undertaken is recorded on the CAFM system.
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Carries out reactive maintenance (including make safe), minor installations and break down repairs as required on electrical, mechanical systems, or building fittings in accordance with competencies and training. This includes for example making safe defects, breakdowns or failures impacting on the service such as floods, power outage, and damage to property. Undertaking basic repairs to maintenance and installations as appropriate to skills level.
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Records job activity and completion status, associated information, and any compliance or other documentation in the CAFM system an accurate and timely manner, in line with internal procedures, Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). Ensures any other site-specific logs, document registers, and schematics are kept up to date.
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Escalates faults, issues, risks, and items outside of their remit, competencies, and training to the appropriate specialist contractor through the Helpdesk and line manager e.g. tasks that require specialist assistance or skills.
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Participates as required in standby and emergency callout rota. Escalates issues and incidents are required. Acts as Competent Person in at least one of the following areas: Water, Electrical, Ventilation, Lifts, Fire, Medical Gas, Pressure System, or other estate-related area
Governance, Risk & Compliance
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Adheres to Health & Safety regulations including COSHH, Handling & Moving, Infection Control to ensure a safe environment for patients and staff in accordance with HSAW, industry best practice (HTM/HBN) and Trust policies and procedures.
Data & Information
Job description
Job responsibilities
Service Delivery
-
Uses the QTS CAFM system to access work requests and feedback on the status of jobs. Ensures own work is carried out, in accordance with the priority setting for that task, and any work not completed is highlighted to the QTS Helpdesk. Ensures any work undertaken is recorded on the CAFM system.
-
Carries out reactive maintenance (including make safe), minor installations and break down repairs as required on electrical, mechanical systems, or building fittings in accordance with competencies and training. This includes for example making safe defects, breakdowns or failures impacting on the service such as floods, power outage, and damage to property. Undertaking basic repairs to maintenance and installations as appropriate to skills level.
-
Records job activity and completion status, associated information, and any compliance or other documentation in the CAFM system an accurate and timely manner, in line with internal procedures, Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). Ensures any other site-specific logs, document registers, and schematics are kept up to date.
-
Escalates faults, issues, risks, and items outside of their remit, competencies, and training to the appropriate specialist contractor through the Helpdesk and line manager e.g. tasks that require specialist assistance or skills.
-
Participates as required in standby and emergency callout rota. Escalates issues and incidents are required. Acts as Competent Person in at least one of the following areas: Water, Electrical, Ventilation, Lifts, Fire, Medical Gas, Pressure System, or other estate-related area
Governance, Risk & Compliance
-
Adheres to Health & Safety regulations including COSHH, Handling & Moving, Infection Control to ensure a safe environment for patients and staff in accordance with HSAW, industry best practice (HTM/HBN) and Trust policies and procedures.
Data & Information
Person Specification
Education and Qualifications (Essential criteria is to have at least one of the qualifications)
Essential
- NVQ Level 3 (or equivalent) in a relevant discipline or evidence of equivalent work experience.
- City & Guilds Level 3 (or equivalent), in Mechanical, Electrical Engineering and/or Air Conditioning (AC).
- Highfield Qualification (or equivalent).
- UK NARIC-recognised qualification (or equivalent).
Desirable
- Health and Safety certificate
Previous Experience
Essential
- Experience working within a relevant facilities / maintenance environment
- Demonstrable experience of working in a customer-oriented environment
Desirable
- Experience working within a healthcare environment
Skills & Knowledge
Essential
- Ability to use CAFM systems and handheld technology
- In-depth knowledge of relevant health and safety, regulations and codes of practice applicable to own discipline within estates maintenance in a healthcare setting
- Sound knowledge of statutory compliance and HTM-aligned maintenance tasks in an NHS environment
- Sound knowledge of Building Management Systems
- Pro-active and able to work unsupervised within a team structure
- Ability to work under pressure and manage time effectively
- Attention to detail
- Good keyboard and IT skills
- Good written and verbal communication and interpersonal skills, with an ability to deal with people at all levels in a consistently effective and professional manner.
- Ability to treat all stakeholders with respect and dignity at all times, adopting a culturally sensitive approach which considers the needs of the whole person.
- Track record of building constructive relationships with warmth and empathy, in line with QTS and Trust values.
Desirable
- Knowledge of MRI Concept Evolution CAFM system
Other requirements
Essential
- Clean enhanced DBS check
- A willingness to undergo any relevant further training or accreditation
- Sufficient level of physical fitness (e.g., capable of climbing ladders and scaffolding, working at heights and in confined spaces)
- Able to evidence self-motivation
Person Specification
Education and Qualifications (Essential criteria is to have at least one of the qualifications)
Essential
- NVQ Level 3 (or equivalent) in a relevant discipline or evidence of equivalent work experience.
- City & Guilds Level 3 (or equivalent), in Mechanical, Electrical Engineering and/or Air Conditioning (AC).
- Highfield Qualification (or equivalent).
- UK NARIC-recognised qualification (or equivalent).
Desirable
- Health and Safety certificate
Previous Experience
Essential
- Experience working within a relevant facilities / maintenance environment
- Demonstrable experience of working in a customer-oriented environment
Desirable
- Experience working within a healthcare environment
Skills & Knowledge
Essential
- Ability to use CAFM systems and handheld technology
- In-depth knowledge of relevant health and safety, regulations and codes of practice applicable to own discipline within estates maintenance in a healthcare setting
- Sound knowledge of statutory compliance and HTM-aligned maintenance tasks in an NHS environment
- Sound knowledge of Building Management Systems
- Pro-active and able to work unsupervised within a team structure
- Ability to work under pressure and manage time effectively
- Attention to detail
- Good keyboard and IT skills
- Good written and verbal communication and interpersonal skills, with an ability to deal with people at all levels in a consistently effective and professional manner.
- Ability to treat all stakeholders with respect and dignity at all times, adopting a culturally sensitive approach which considers the needs of the whole person.
- Track record of building constructive relationships with warmth and empathy, in line with QTS and Trust values.
Desirable
- Knowledge of MRI Concept Evolution CAFM system
Other requirements
Essential
- Clean enhanced DBS check
- A willingness to undergo any relevant further training or accreditation
- Sufficient level of physical fitness (e.g., capable of climbing ladders and scaffolding, working at heights and in confined spaces)
- Able to evidence self-motivation
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
