Service Director, Health & Justice

Job description

Job responsibilities

Relationship Management

Positive relationships exist with internal and external stakeholders. Positive relationships are evident across Divisions in the Trust.

Clear lines of accountability are outlined within the service around lead relationship management with key stakeholders e.g. CCG, local/unitary authorities, NHS England, MOJ etc.

Positive relationships and system for managing them exist with all local carer and user groups.

Provide clinical supervision to nurses in the service with a mental health background

Through effective management of staff, the delivery of high quality clinical care and services will be demonstrated within available budgets.

All aspects of operational management within the service are visibly led and the service Senior Management Team, and external bodies receive performance reports and monitoring information to as required.

Performance is regularly monitored and remedial action is taken, as necessary, to ensure that plans are achieved. The care of service users and patients with mental is a particular priority and the setting of objectives and the monitoring of these to meet national and local standards is a key service issue

Working alongside the contracts and finance team ensure all SLAs are agreed with local commissioners in line with the Trusts Standing Financial Instructions.

The Service Director will ensure their services are managed with agreed performance standards, these are achieved including the delivery of efficiency and cost improvement plans as required.

The Service Director will lead service changes and improvements ensuring effective input and resources are available.

Through jointly working with the Division and the service Senior Management Team, the Service Director will ensure:

Strategic and annual plans for the service are developed and contribute to the development of the Trusts strategic and annual plan.

Annual objectives for the service are agreed, which support the achievement of the services plans.

A strategy for improvement of services within the service is agreed, which incorporates Trust initiatives including all aspects of clinical governance and the focus on the patient.

To prepare robust full business cases to develop or sustain quality services in line with the strategic direction of the Trust.

Contracts are reviewed and negotiated on an annual basis as part of 3 year plan.

Operational management is integrated with the clinical governance agenda through participation in Clinical Governance committees and the services Senior Management Team.

The service is compliant with national requirements including CQC, MOJ, NHS and LA.

Standing Orders and Standing Financial Instructions are complied with and the highest standards in corporate governance and probity are maintained.

A culture of performance management and appraisal is evident as both a responsibility and a right for management and staff within the areas managed.

Robust internal performance management systems are in place enabling the Trust to adhere to plans, standards and targets.

Appropriate management capacity at all levels operates within an organisational structure, which delivers responsive, safe and reliable patient services.

Collaborative partnerships exist with stakeholder organisations to optimise the performance and development of the Trusts services.

There is demonstrable evidence of multi disciplinary engagement in decision making within the division and all disciplines are clear on performance standards and expectations of their role in the delivery of high quality services.

The highest quality of staff management is provided in all areas of responsibility through working with the Human Resources department.

Effective staff communication and involvement systems are displayed within the overall framework of the Trusts Employment Policies and Procedures, issues arising from the Annual Staff Survey are proactively and effectively addressed.

All staff are developed as a key organisational and management responsibility with the strategic requirements of current national initiatives pursued.

The culture within the service and that of the Trust is active staff engagement and devolved decision at the point closest to patient care.

Clear performance management and accountability down to front line staff is evident.

Personal development objectives are agreed and reviewed annually with Divisional Managing Director

Continuing professional development is undertaken as agreed with the Divisional Managing Director

Person Specification

Education/Qualifictions

Essential

• Professional Qualification and/or relevant qualification such as a degree in management and leadership (A)
• Evidence of ongoing professional development particularly in leadership (A)
• Post Graduate Degree in Leadership or equivalent years of experience (A)

Desirable

• A relevant professional qualification

Previous Experience

Essential

• Significant senior operational experience, managing services at scale in a relevant healthcare setting, such as health & Justice, community or mental health services.
• Extensive recent senior management experience in a health and social care setting
• Significant experience of managing complex service transformation, resulting in improvements to patient care
• A track record of maintaining staff engagement through complex change processes
• Demonstrable experience of effective partnership working with other organisations at a very senior level
• Experience of involving service users and carers in service redesign and improvement
• A track record of successful management of substantial budgets with evidence of improving financial performance
• Evidence of achieving demonstrable improvements in the quality of service provision
• Evidence of taking personal responsibility in contributing to developing an organisation's vision and strategic goals for modernisation and reform and in gaining support for this at all levels both internally and externally

Desirable

• Specific experience of service provision in an offender care setting (A/I
• Negotiated sub- contracts with other providers
• Experience of tendering for new services (A)

Skills, Knowledge & Abilities

Essential

• Working knowledge and understanding of present health and wider policy in relation to services provided by the Directorate and expectations of stakeholders
• Good understanding of relevant primary, community and mental healthcare needs of people in detention settings.
• Understanding of negotiation processes and ability to lead or contribute in contract negotiation
• Excellent understanding of NHS Quality agenda and regulation
• Ability to manage within budget achieving targets under difficult conditions balancing resources and priorities

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Central and North West London NHS Foundation Trust

Address

The Gordon

London

SW1V 2RH

Employer's website

https://www.cnwl.nhs.uk/work (Opens in a new tab)