Job summary
The post holder is primarily responsible for:
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Spearheading the development and management of the quality assurance process across Estates Maintenance, Capital Management and Compliance services, incorporating benchmarking standards where required.
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Playing a lead role in the identification, bidding, acquisition, integration, management and review of commercial projects and new business opportunities for QTS, relevant to the areas of responsibility.
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Promoting and delivering a continuous service improvement culture within all teams, services and service partners and informing, creating and delivering programmes for improvement as required.
- Maintaining a good knowledge of all relevant legislation, standards, best practice and emerging policies from Government departments, industry bodies and other relevant organisations.
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Actively role-modelling the behaviours that reflect the values of QTS.
Main duties of the job
The post holder is also responsible for:
- Ensuring appropriate systems, processes, and resources are in place for day-to-day control and to ensure safely operated Estates Maintenance, Capital and Compliance services across the QTS Estates portfolio or commercial projects.
- Providing expert specialist and professional construction, building, engineering and compliance advice to other estates staff, directors and senior management.
- Ensure that the QTS Executive team are well sighted on performance against areas of statutory and mandatory compliance and that key risks are identified, and appropriate action is taken.
- Deputising for the Deputy Director of Operations as and when required, within the fields of Estates Maintenance, Capital and Compliance services. When doing so shall exercise their reasonable judgment to continue to deliver all QTS agreed strategies, policies and procedures, assuming the day-to-day accountability and responsibility as the Deputy Director of Operations (Estates Maintenance and Capital) for the duration of their absence.
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Organising their daily workload to complete the tasks in the given priorities, whilst meeting all quality standards, service level agreements and compliance requirements.
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Always ensuring confidentiality, only releasing information obtained during employment to those acting in an official capacity or within the parameters of QTS's Policies and Procedures.
About us
Quality Trusted Solutions (QTS) are a wholly-owned subsidiary of Central and North West London NHS Foundation Trust (CNWL).
Formally CNWL's in-house estates and facilities department, following incorporation as a limited liability partnership (LLP) in November 2017, we offer a comprehensive range of estates and facilities management services and products to our clients.
Despite being owned by an NHS organisation, all applicants should be aware that new employees are appointed onto QTS's employment terms and conditions which differ from Agenda for Change. This includes differences to key areas such as pension type and holiday entitlement. For more information, please reach out to a member of our HR & People team at QTS.
Job description
Job responsibilities
Operational
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Directly lead or support relevant large scale and strategic projects which require senior involvement, including engagement and collaboration with third parties such as ICBs, other Trusts and Local Authorities.
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Development and management of relevant information systems, such as the Computer-Aided Facilities Management (CAFM) system, to support and ensure consistent and robust performance management and monitoring.
-
With the Deputy Director of Operations, overarching responsibility for ensuring that Estates Maintenance, Capital and Compliance services are carried out in compliance with appropriate legislation, standards, guidance and best practice including all Health Technical Memorandums (HTMs) and Health & Safety Executive (HSE) guidance.
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Overseeing specification, tenders, procurement and contract management for Estates Maintenance, Capital and Compliance contracts.
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Responsible for collecting contributions and content from the Estates Maintenance, Capital and Compliance teams, for inclusion in strategic documents and reports, or discussion at high-level forums such as the QTS Senior Management Team (SMT), the QTS Board and Central & North West London NHS Foundation Trust (CNWL) Executive Board, along with other relevant committees as required.
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Responsible for chairing and contributing to meetings, groups and committees, including at senior level, both internally and externally. This will include relevant safety meetings, for example, those relating to Water, Ventilation and Electrical.
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Promoting a customer first approach and delivering a service that the customer understands, is responsive to their needs, is performance managed and good value for money in the opinion of that customer.
Financial & Budgets
Strategy and Service Development
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Supporting with the identification, investigation, pursuit, management and review of other potential income sources for Estates Maintenance, Capital and Compliance services.
Governance, Risk and Compliance
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Responsible, and with assurance from subject matter experts, for ensuring that all Estates Maintenance, Capital and Compliance activity is compliant to various standards such as, but not limited to, the governance and policy standards set out within QTS, QTSs clients, and other legislative bodies. An example of this is a need to understand Health Technical Memoranda (HTMs).
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Responsible for identifying, mitigating and managing risks within the remit of Estates Maintenance, Capital and Compliance and for being a key point for escalation. This includes ensuring that the relevant teams manage and maintain their areas of QTS risk registers.
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Responsible for ensuring that CAS and other safety alerts, relevant to Estates Maintenance, Capital and Compliance, are acted upon and managed appropriately.
Stakeholder and Relationship Management
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Using well developed communication, negotiation, and influencing skills to engage a range of staff to oversee and direct the delivery of operational duties, always demonstrating QTS values and behaviours.
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Ensuring effective representation of Estates Maintenance, Capital and Compliance services within QTS and to external groups. Where necessary, attending and providing appropriate assurance, for example, to the Quality & Governance Board, Health & Safety (H&S) Corporate Committee(s), Integrated Care System (ICS) and Sustainability & Transformation Partnerships (STPs).
Job description
Job responsibilities
Operational
-
Directly lead or support relevant large scale and strategic projects which require senior involvement, including engagement and collaboration with third parties such as ICBs, other Trusts and Local Authorities.
-
Development and management of relevant information systems, such as the Computer-Aided Facilities Management (CAFM) system, to support and ensure consistent and robust performance management and monitoring.
-
With the Deputy Director of Operations, overarching responsibility for ensuring that Estates Maintenance, Capital and Compliance services are carried out in compliance with appropriate legislation, standards, guidance and best practice including all Health Technical Memorandums (HTMs) and Health & Safety Executive (HSE) guidance.
-
Overseeing specification, tenders, procurement and contract management for Estates Maintenance, Capital and Compliance contracts.
-
Responsible for collecting contributions and content from the Estates Maintenance, Capital and Compliance teams, for inclusion in strategic documents and reports, or discussion at high-level forums such as the QTS Senior Management Team (SMT), the QTS Board and Central & North West London NHS Foundation Trust (CNWL) Executive Board, along with other relevant committees as required.
-
Responsible for chairing and contributing to meetings, groups and committees, including at senior level, both internally and externally. This will include relevant safety meetings, for example, those relating to Water, Ventilation and Electrical.
-
Promoting a customer first approach and delivering a service that the customer understands, is responsive to their needs, is performance managed and good value for money in the opinion of that customer.
Financial & Budgets
Strategy and Service Development
-
Supporting with the identification, investigation, pursuit, management and review of other potential income sources for Estates Maintenance, Capital and Compliance services.
Governance, Risk and Compliance
-
Responsible, and with assurance from subject matter experts, for ensuring that all Estates Maintenance, Capital and Compliance activity is compliant to various standards such as, but not limited to, the governance and policy standards set out within QTS, QTSs clients, and other legislative bodies. An example of this is a need to understand Health Technical Memoranda (HTMs).
-
Responsible for identifying, mitigating and managing risks within the remit of Estates Maintenance, Capital and Compliance and for being a key point for escalation. This includes ensuring that the relevant teams manage and maintain their areas of QTS risk registers.
-
Responsible for ensuring that CAS and other safety alerts, relevant to Estates Maintenance, Capital and Compliance, are acted upon and managed appropriately.
Stakeholder and Relationship Management
-
Using well developed communication, negotiation, and influencing skills to engage a range of staff to oversee and direct the delivery of operational duties, always demonstrating QTS values and behaviours.
-
Ensuring effective representation of Estates Maintenance, Capital and Compliance services within QTS and to external groups. Where necessary, attending and providing appropriate assurance, for example, to the Quality & Governance Board, Health & Safety (H&S) Corporate Committee(s), Integrated Care System (ICS) and Sustainability & Transformation Partnerships (STPs).
Person Specification
Education & Qualifications
Essential
- Educated to degree level or able to demonstrate having produced work to equivalent academic range.
- Technical or engineering qualification.
- Record of relevant training in Compliance Management & Responsibilities across Estates & Facilities.
- Evidence of Continuous Professional Development (CPD).
- Relevant professional registration such as Membership of an Estates institute (i.e. the Royal Institute of Chartered Surveyors (MRICS), Chartered Institute of Procurement & Supply (CIPs), or Membership of the British Institute of Facilities Management (MBIFM)
Desirable
- Master's degree in a relevant field (e.g. Engineering, Risk Management, or Healthcare Leadership)
- Chartered status or working towards (e.g. CEng, CFM, or similar)
Previous Experience
Essential
- Experience of working within a healthcare environment, preferably NHS and/or Mental Health Services.
- Demonstrable experience of working at senior level within Estates Maintenance, Capital and Compliance.
- Demonstrable track record of management experience in Estates Maintenance, Capital and Compliance delivery for a large, multi-site organisation.
- Extensive demonstrable experience of strategy development.
- Significant project management experience, supported by an in-depth knowledge of project management techniques.
- Experience of developing performance management reports and accountability/responsibility for performance management.
- Significant line management responsibility.
Desirable
- Experience of maintaining high standards in fast-paced environments.
- Experience of working with specialist contractors.
- Experience of negotiation with third parties, for example NHS Property Services or similar.
- Experience of developing and introducing policy and procedures.
- Public sector experience
- Experience of national returns such as ERIC, PAM and/or PLACE
Other Requirements
Essential
- Able to evidence high levels of self-motivation and an ability to work independently while remaining within a team structure.
- A willingness to undergo any relevant further leadership training or accreditation.
- Superb repertoire of people management skills and experience, including developing or growing a team.
- Ability to build constructive relationships with warmth and empathy.
- Excellent communication and interpersonal skills (verbal and written), with an ability to deal with people at all levels in a consistently effective and professional manner.
- Ability to treat all stakeholders with respect and dignity at all times, adopting a culturally sensitive approach which considers the needs of the whole person.
Desirable
- Experience of taking others through a change initiative.
Skills & Knowledge
Essential
- Detailed knowledge of statutory compliance requirements
- Knowledge and experience of NHS or healthcare specific requirements.
- Subject Matter Expertise and extensive technical knowledge of Estates Maintenance, Capital and Compliance delivery management.
- Financially aware, with detailed knowledge of budget and contract management. Comfortable undertaking complex financial management & analysis, including development of business cases.
- Skilled in analysis and using data to inform evidence- based decision making.
- Demonstrable commitment and focus on quality, promoting high standards whilst managing multiple projects across a complex portfolio and wide geographical spread, in a multi-site organisation.
- Extensive working knowledge of CAD systems, with the ability to read and produce technical drawings when required.
- Experience of working with CAFM systems
- Competent in using the Microsoft Office Suite.
Desirable
- Willingness to learn new digital programmes.
- Good knowledge with regard to Sustainability and Carbon Reduction as it applies to the Healthcare environment.
- Knowledge of sustainability practices and NHS Net Zero commitments.
- Experienced in working with information systems or databases.
Person Specification
Education & Qualifications
Essential
- Educated to degree level or able to demonstrate having produced work to equivalent academic range.
- Technical or engineering qualification.
- Record of relevant training in Compliance Management & Responsibilities across Estates & Facilities.
- Evidence of Continuous Professional Development (CPD).
- Relevant professional registration such as Membership of an Estates institute (i.e. the Royal Institute of Chartered Surveyors (MRICS), Chartered Institute of Procurement & Supply (CIPs), or Membership of the British Institute of Facilities Management (MBIFM)
Desirable
- Master's degree in a relevant field (e.g. Engineering, Risk Management, or Healthcare Leadership)
- Chartered status or working towards (e.g. CEng, CFM, or similar)
Previous Experience
Essential
- Experience of working within a healthcare environment, preferably NHS and/or Mental Health Services.
- Demonstrable experience of working at senior level within Estates Maintenance, Capital and Compliance.
- Demonstrable track record of management experience in Estates Maintenance, Capital and Compliance delivery for a large, multi-site organisation.
- Extensive demonstrable experience of strategy development.
- Significant project management experience, supported by an in-depth knowledge of project management techniques.
- Experience of developing performance management reports and accountability/responsibility for performance management.
- Significant line management responsibility.
Desirable
- Experience of maintaining high standards in fast-paced environments.
- Experience of working with specialist contractors.
- Experience of negotiation with third parties, for example NHS Property Services or similar.
- Experience of developing and introducing policy and procedures.
- Public sector experience
- Experience of national returns such as ERIC, PAM and/or PLACE
Other Requirements
Essential
- Able to evidence high levels of self-motivation and an ability to work independently while remaining within a team structure.
- A willingness to undergo any relevant further leadership training or accreditation.
- Superb repertoire of people management skills and experience, including developing or growing a team.
- Ability to build constructive relationships with warmth and empathy.
- Excellent communication and interpersonal skills (verbal and written), with an ability to deal with people at all levels in a consistently effective and professional manner.
- Ability to treat all stakeholders with respect and dignity at all times, adopting a culturally sensitive approach which considers the needs of the whole person.
Desirable
- Experience of taking others through a change initiative.
Skills & Knowledge
Essential
- Detailed knowledge of statutory compliance requirements
- Knowledge and experience of NHS or healthcare specific requirements.
- Subject Matter Expertise and extensive technical knowledge of Estates Maintenance, Capital and Compliance delivery management.
- Financially aware, with detailed knowledge of budget and contract management. Comfortable undertaking complex financial management & analysis, including development of business cases.
- Skilled in analysis and using data to inform evidence- based decision making.
- Demonstrable commitment and focus on quality, promoting high standards whilst managing multiple projects across a complex portfolio and wide geographical spread, in a multi-site organisation.
- Extensive working knowledge of CAD systems, with the ability to read and produce technical drawings when required.
- Experience of working with CAFM systems
- Competent in using the Microsoft Office Suite.
Desirable
- Willingness to learn new digital programmes.
- Good knowledge with regard to Sustainability and Carbon Reduction as it applies to the Healthcare environment.
- Knowledge of sustainability practices and NHS Net Zero commitments.
- Experienced in working with information systems or databases.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
