Job summary
The post holder is primarily responsible for providing strategic and operational leadership for all aspects of the HR and People function at QTS. You will be responsible for leading on the delivery of a high-performing, values-driven service that supports QTS's commercial ambitions, ensures the right workforce capability, and drives employee engagement, inclusion, and performance. This is a pivotal role in shaping a positive working culture, ensuring compliance, and building the HR systems and processes necessary for QTS to grow as a leading provider of operational and strategic estates and facilities services.
Main duties of the job
Operational HR Management
- Responsible for the line management of the QTS HR & People team and subsequently ensuring the delivery of a proactive and professional service by the function to all QTS staff.
- Fosters a team culture that values partnership working, responsiveness, and continuous learning.
- Ensures the provision of a consistent, efficient, and high-quality HR and People service across the QTS employee lifecycle, including recruitment, onboarding, performance, development, and exit.
- Oversees the production of, and adherence to, QTS's HR & People policies, procedures, and employee handbooks, in conjunction with the HR Business Manager.
- Oversight for ensuring the timely management of employee relations (ER) cases, ensuring timely and legally compliant outcomes that balance fairness and organisational needs.
- Able to independently produce job descriptions and person specifications for all levels of the organisation, and develop others ability to do so.
- Works closely with the QTS HR Business Manager to monitor and report on key workforce KPIs and metrics. Including, but limited to, sickness absence, establishment profile, turnover, time to hire, and staff engagement.
- Lead on internal audits and responds to external regulatory reviews and freedom of information (FOI) requests related to the QTS HR & people function.
About us
Quality Trusted Solutions (QTS) are a wholly-owned subsidiary of Central and North West London NHS Foundation Trust (CNWL).
Formally CNWL's in-house estates and facilities department, following incorporation as a limited liability partnership (LLP) in November 2017, we offer a comprehensive range of estates and facilities management services and products to our clients.
Despite being owned by an NHS organisation, all applicants should be aware that new employees are appointed onto QTS's employment terms and conditions which differ from Agenda for Change. This includes differences to key areas such as pension type and holiday entitlement. For more information, please reach out to a member of our HR & People team at QTS.
Job description
Job responsibilities
Strategic Leadership
- Leads on the development and delivery of QTSs HR & People plan seeking to support QTSs current and future goals and priorities, whilst responding to feedback from the QTS Annual Staff Survey.
- Acts as a trusted adviser to the QTS team, but primarily the QTS Directors, Deputy Directors and Associate Directors, supporting them with all HR and People-related reporting and aspects of business planning and transformation. In particular, in relation to the organisations design, structure and senior succession planning.
- Provide expert guidance on employment law, workforce planning, organisational change, and employee relations.
- Development of
- Lead on complex workforce matters, including any significant restructures, TUPE transfers, and/or strategic workforce planning.
- Liaison for any union-based communications including enquiries and renegotiation of terms.
- Champion a culture of inclusion, continuous improvement, and high performance.
- Support the design and delivery of learning and development initiatives that meet current and future capability needs within QTS.
- Developing strategic relationships with CNWLs primary functions in order to support the effective delivery of QTSs HR & People function.
- Maintains a comprehensive understanding of national initiatives relevant to QTSs workforce and commercial success, such as the NHS People Plan principles and/or NHS Englands E&F Workforce Action Plan.
Job description
Job responsibilities
Strategic Leadership
- Leads on the development and delivery of QTSs HR & People plan seeking to support QTSs current and future goals and priorities, whilst responding to feedback from the QTS Annual Staff Survey.
- Acts as a trusted adviser to the QTS team, but primarily the QTS Directors, Deputy Directors and Associate Directors, supporting them with all HR and People-related reporting and aspects of business planning and transformation. In particular, in relation to the organisations design, structure and senior succession planning.
- Provide expert guidance on employment law, workforce planning, organisational change, and employee relations.
- Development of
- Lead on complex workforce matters, including any significant restructures, TUPE transfers, and/or strategic workforce planning.
- Liaison for any union-based communications including enquiries and renegotiation of terms.
- Champion a culture of inclusion, continuous improvement, and high performance.
- Support the design and delivery of learning and development initiatives that meet current and future capability needs within QTS.
- Developing strategic relationships with CNWLs primary functions in order to support the effective delivery of QTSs HR & People function.
- Maintains a comprehensive understanding of national initiatives relevant to QTSs workforce and commercial success, such as the NHS People Plan principles and/or NHS Englands E&F Workforce Action Plan.
Person Specification
Qualifications
Essential
- Chartered CIPD or equivalent strategic experience
- Educated to role related degree level or able to demonstrate equivalent experience
Desirable
- A qualification in Project Management, such as PRINCE2.
- Relevant professional registration such as Chartered Institute of Leadership & Management (CILM) or Chartered Management Institute (CMI
- Accreditation in any psychometric or behavioural assessments.
Experience
Essential
- Extensive demonstrable experience of HR & People strategy development.
- Significant line management experience, including leading on the appraisal process and performance management of others.
- Proven experience managing complex employee relations (ER) cases including liaison with legal support.
Person Specification
Qualifications
Essential
- Chartered CIPD or equivalent strategic experience
- Educated to role related degree level or able to demonstrate equivalent experience
Desirable
- A qualification in Project Management, such as PRINCE2.
- Relevant professional registration such as Chartered Institute of Leadership & Management (CILM) or Chartered Management Institute (CMI
- Accreditation in any psychometric or behavioural assessments.
Experience
Essential
- Extensive demonstrable experience of HR & People strategy development.
- Significant line management experience, including leading on the appraisal process and performance management of others.
- Proven experience managing complex employee relations (ER) cases including liaison with legal support.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
